VNA HOME HEALTH AND HOSPICE SERVICES, INC: Ratings, Survey Results, and Analysis

CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 89%

 1070 HOLT AVE STE 1400 MANCHESTER, NH 03109

  603-622-3781

Data date: Jan 17, 2024

The Most Important Data about VNA HOME HEALTH AND HOSPICE SERVICES, INC

We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)

The overall 5-star Rating for VNA HOME HEALTH AND HOSPICE SERVICES, INC is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 87% of its customers. This is HIGHER than the national average. The percentage of patients who gave VNA HOME HEALTH AND HOSPICE SERVICES, INC a rating of 9 or 10 was 89%. This is HIGHER than the national average. The agency has been participating in Medicare since 07/01/1966. The agency costs LESS than the average agency nationally. The agency serves 58 ZIP codes.

To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.

The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

What is this page all about?

Below is everything shred of information that we can find about VNA HOME HEALTH AND HOSPICE SERVICES, INC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.

General Information on VNA HOME HEALTH AND HOSPICE SERVICES, INC

Data as of Jan 17, 2024

Address:

1070 HOLT AVE STE 1400

MANCHESTER, NH 03109

Click for Map

The Best Home Health Agencies around MANCHESTER

The Worst Home Health Agencies around MANCHESTER

Medicare Provider Number: 307003

Participating in Medicare Since: July 01, 1966

Ownership Type: VOLUNTARY NON-PROFIT - PRIVATE

Cost compared to national average: 98%

DTC Performance for VNA HOME HEALTH AND HOSPICE SERVICES, INC

The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.

DTC performance is Better Than National Rate for VNA HOME HEALTH AND HOSPICE SERVICES, INC.

Home Health Care Services

VNA HOME HEALTH AND HOSPICE SERVICES, INC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.

Services Offered Services Not Offered
  • Nursing
  • Physical Therapy
  • Occupational Therapy
  • Speech Pathology Therapy
  • Medical Social Services
  • Home Health Aide Services
  • NONE

Ratings for VNA HOME HEALTH AND HOSPICE SERVICES, INC

The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

Rating Type Rating
5-Star Quality Rating 3.5:
HHCAHPS Survey Summary Star Rating 4:
Star Rating For Health Team Gave Care In A Professional Way 4:
Star Rating For Health Team Communicated Well With Them 3:
Star Rating Team Discussed Medicines, Pain, And Home Safety 4:
Star Rating For How Patients Rated Overall Care From Agency 4:

Service Area Covered by VNA HOME HEALTH AND HOSPICE SERVICES, INC

VNA HOME HEALTH AND HOSPICE SERVICES, INC provides home health care services in these zip codes.

03031 03032 03033 03034 03036 03037 03038 03041 03042 03044 03045 03046 03048 03049 03051 03052 03053 03054 03055 03057 03060 03061 03062 03063 03064 03070 03073 03076 03077 03079 03086 03087 03101 03102 03103 03104 03106 03108 03109 03110 03234 03244 03261 03275 03281 03290 03301 03303 03304 03307 03811 03819 03826 03827 03841 03848 03865 03873

Performance Measures for VNA HOME HEALTH AND HOSPICE SERVICES, INC

All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.

Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.

Question Percentage
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely 95.9%
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season 70.5%
How Often Patients Got Better At Walking Or Moving Around 82.8%
How Often Patients Got Better At Getting In And Out Of Bed 87.6%
How Often Patients Got Better At Bathing 87.8%
How Often Patients' Breathing Improved 87.9%
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth 82.6%
How Often Home Health Patients Had To Be Admitted To The Hospital 15.4%
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted 10.1%

Patient Survey Responses for VNA HOME HEALTH AND HOSPICE SERVICES, INC

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for VNA HOME HEALTH AND HOSPICE SERVICES, INC to the national results for similar facilities.

Question Percentage / Compared to National
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way 91% (Nat: 88%)
Higher
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them 87% (Nat: 86%)
Higher
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them 84% (Nat: 82%)
Higher
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) 89% (Nat: 85%)
Higher
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family 87% (Nat: 78%)
Higher

Medical Professionals Associated with VNA HOME HEALTH AND HOSPICE SERVICES, INC

These are the doctors who are affiliated with VNA HOME HEALTH AND HOSPICE SERVICES, INC.

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