COMFORT HOME CARE, LLC: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 79%
147 PELHAM STREET METHUEN, MA 01844
978-685-4700
Data date: Jan 17, 2024
The Most Important Data about COMFORT HOME CARE, LLC
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for COMFORT HOME CARE, LLC is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 78% of its customers. This is LOWER than the national average. The percentage of patients who gave COMFORT HOME CARE, LLC a rating of 9 or 10 was 79%. This is LOWER than the national average. The agency has been participating in Medicare since 05/30/2008. The agency costs LESS than the average agency nationally. The agency serves 268 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about COMFORT HOME CARE, LLC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on COMFORT HOME CARE, LLC
Data as of Jan 17, 2024
Address:
147 PELHAM STREET
METHUEN, MA 01844
Medicare Provider Number: 227505
Participating in Medicare Since: May 30, 2008
Ownership Type: PROPRIETARY
Cost compared to national average: 79%
DTC Performance for COMFORT HOME CARE, LLC
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for COMFORT HOME CARE, LLC.
Home Health Care Services
COMFORT HOME CARE, LLC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
| Services Offered | Services Not Offered |
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Ratings for COMFORT HOME CARE, LLC
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
| Rating Type | Rating |
|---|---|
| 5-Star Quality Rating | 3.5: |
| HHCAHPS Survey Summary Star Rating | 3: |
| Star Rating For Health Team Gave Care In A Professional Way | 2: |
| Star Rating For Health Team Communicated Well With Them | 2: |
| Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
| Star Rating For How Patients Rated Overall Care From Agency | 2: |
Service Area Covered by COMFORT HOME CARE, LLC
COMFORT HOME CARE, LLC provides home health care services in these zip codes.
01002 01003 01005 01031 01060 01062 01074 01082 01083 01092 01223 01301 01331 01337 01341 01344 01349 01355 01364 01368 01378 01379 01420 01430 01432 01434 01436 01438 01440 01451 01453 01460 01462 01463 01464 01468 01469 01473 01474 01475 01501 01503 01504 01506 01507 01510 01516 01519 01520 01521 01523 01524 01527 01532 01536 01537 01540 01543 01545 01550 01562 01564 01566 01568 01569 01570 01571 01581 01583 01585 01588 01590 01601 01602 01603 01604 01605 01606 01607 01608 01609 01610 01612 01701 01702 01718 01719 01720 01721 01730 01731 01740 01742 01746 01749 01752 01754 01757 01760 01770 01773 01775 01776 01801 01803 01810 01821 01824 01826 01827 01830 01832 01833 01834 01835 01840 01841 01843 01844 01845 01850 01851 01852 01853 01854 01860 01862 01863 01864 01867 01876 01879 01880 01886 01887 01890 01901 01902 01904 01905 01906 01907 01913 01915 01921 01922 01923 01929 01930 01938 01940 01944 01945 01950 01951 01952 01960 01966 01969 01970 01982 01983 01984 02019 02027 02038 02053 02054 02062 02072 02108 02109 02111 02114 02115 02116 02118 02119 02120 02121 02122 02124 02125 02126 02127 02128 02129 02130 02131 02132 02134 02135 02136 02138 02139 02140 02141 02142 02143 02144 02145 02148 02149 02150 02151 02152 02153 02155 02169 02170 02171 02176 02180 02184 02186 02188 02189 02190 02191 02215 02301 02302 02324 02333 02344 02346 02351 02356 02368 02370 02375 02379 02382 02420 02421 02445 02446 02451 02453 02454 02467 02471 02472 02474 02475 02476 02478 02714 02717 02718 02719 02720 02721 02723 02724 02726 02740 02744 02745 02746 02747 02780 02790 03038 03060 03064 03079 03865
Performance Measures for COMFORT HOME CARE, LLC
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
| Question | Percentage |
|---|---|
| How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 94.9% |
| How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 46.9% |
| How Often Patients Got Better At Walking Or Moving Around | 90.6% |
| How Often Patients Got Better At Getting In And Out Of Bed | 89.7% |
| How Often Patients Got Better At Bathing | 88.6% |
| How Often Patients' Breathing Improved | 80.1% |
| How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 68.8% |
| How Often Home Health Patients Had To Be Admitted To The Hospital | 11.5% |
| How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 0% |
Patient Survey Responses for COMFORT HOME CARE, LLC
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for COMFORT HOME CARE, LLC to the national results for similar facilities.
| Question | Percentage / Compared to National |
|---|---|
| Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 84% (Nat: 88%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 82% (Nat: 86%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 84% (Nat: 82%) Higher |
| Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 79% (Nat: 85%) Lower |
| Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 78% (Nat: 78%) Lower |
Medical Professionals Associated with COMFORT HOME CARE, LLC
These are the doctors who are affiliated with COMFORT HOME CARE, LLC.
