CENTERWELL HOME HEALTH: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 93%
313 BOSTON POST ROAD WEST, STE 160 MARLBOROUGH, MA 01752
508-481-4930
Data date: Jan 17, 2024
The Most Important Data about CENTERWELL HOME HEALTH
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CENTERWELL HOME HEALTH is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 94% of its customers. This is HIGHER than the national average. The percentage of patients who gave CENTERWELL HOME HEALTH a rating of 9 or 10 was 93%. This is HIGHER than the national average. The agency has been participating in Medicare since 05/25/2004. The agency costs LESS than the average agency nationally. The agency serves 83 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CENTERWELL HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CENTERWELL HOME HEALTH
Data as of Jan 17, 2024
Address:
313 BOSTON POST ROAD WEST, STE 160
MARLBOROUGH, MA 01752
Medicare Provider Number: 227479
Participating in Medicare Since: May 25, 2004
Ownership Type: PROPRIETARY
Cost compared to national average: 100%
DTC Performance for CENTERWELL HOME HEALTH
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for CENTERWELL HOME HEALTH.
Home Health Care Services
CENTERWELL HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for CENTERWELL HOME HEALTH
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4.5: |
HHCAHPS Survey Summary Star Rating | 5: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 5: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 5: |
Service Area Covered by CENTERWELL HOME HEALTH
CENTERWELL HOME HEALTH provides home health care services in these zip codes.
01420 01451 01453 01460 01462 01501 01503 01505 01510 01519 01520 01523 01524 01527 01529 01532 01534 01536 01540 01542 01545 01560 01561 01562 01564 01568 01569 01570 01581 01583 01588 01590 01602 01603 01604 01605 01606 01607 01609 01610 01701 01702 01719 01720 01721 01740 01742 01745 01746 01747 01748 01749 01752 01754 01756 01757 01760 01770 01772 01773 01775 01776 01778 02019 02021 02026 02032 02038 02052 02053 02054 02056 02062 02081 02090 02368 02453 02458 02459 02461 02467 02492 02493
Performance Measures for CENTERWELL HOME HEALTH
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.1% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 96.8% |
How Often Patients Got Better At Walking Or Moving Around | 94.3% |
How Often Patients Got Better At Getting In And Out Of Bed | 91.4% |
How Often Patients Got Better At Bathing | 91% |
How Often Patients' Breathing Improved | 92.3% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 89.7% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 16.2% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 13.5% |
Patient Survey Responses for CENTERWELL HOME HEALTH
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CENTERWELL HOME HEALTH to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 93% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 95% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 84% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 93% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 94% (Nat: 78%) Higher |
Medical Professionals Associated with CENTERWELL HOME HEALTH
These are the doctors who are affiliated with CENTERWELL HOME HEALTH.
- PATRICK GUADIZ ( INTERNAL MEDICINE - CHARLES RIVER MEDICAL ASSOCIATES, PC )
- LALITA MATTA ( INTERNAL MEDICINE )
- AMRUTHA BALAKRISHNAN ( FAMILY PRACTICE - UMASS MEMORIAL MEDICAL GROUP INC )
- SUSAN BARRETT ( ORTHOPEDIC SURGERY - MILFORD REGIONAL PHYSICIAN GROUP, INC. )
- MICHELE GOH ( INTERNAL MEDICINE - CHARLES RIVER MEDICAL ASSOCIATES, PC )
- JOSE FLORES CARDILLO ( INTERNAL MEDICINE - CHARLES RIVER MEDICAL ASSOCIATES, PC )
- ANUPAM MATHUR ( INTERNAL MEDICINE - CHARLES RIVER MEDICAL ASSOCIATES, PC )
- SHUNIAN HE ( INTERNAL MEDICINE )