CARE CENTRAL VNA & HOSPICE INC: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3 out of 5): , Patient Recommendation: 84%
34 PEARLY LANE GARDNER, MA 01440
978-632-1230
Data date: Jan 17, 2024
The Most Important Data about CARE CENTRAL VNA & HOSPICE INC
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CARE CENTRAL VNA & HOSPICE INC is 3 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 84% of its customers. This is HIGHER than the national average. The percentage of patients who gave CARE CENTRAL VNA & HOSPICE INC a rating of 9 or 10 was 84%. This is LOWER than the national average. The agency has been participating in Medicare since 07/01/1966. The agency costs LESS than the average agency nationally. The agency serves 121 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CARE CENTRAL VNA & HOSPICE INC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CARE CENTRAL VNA & HOSPICE INC
Data as of Jan 17, 2024
Address:
34 PEARLY LANE
GARDNER, MA 01440
Medicare Provider Number: 227003
Participating in Medicare Since: July 01, 1966
Ownership Type: VOLUNTARY NON-PROFIT - PRIVATE
Cost compared to national average: 96%
DTC Performance for CARE CENTRAL VNA & HOSPICE INC
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for CARE CENTRAL VNA & HOSPICE INC.
Home Health Care Services
CARE CENTRAL VNA & HOSPICE INC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for CARE CENTRAL VNA & HOSPICE INC
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 3: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by CARE CENTRAL VNA & HOSPICE INC
CARE CENTRAL VNA & HOSPICE INC provides home health care services in these zip codes.
01005 01007 01009 01010 01031 01037 01054 01057 01068 01069 01072 01074 01080 01081 01082 01083 01092 01094 01301 01302 01330 01331 01337 01338 01339 01340 01341 01342 01344 01346 01347 01349 01351 01354 01355 01360 01364 01366 01368 01370 01373 01375 01376 01378 01379 01380 01420 01430 01431 01432 01436 01438 01440 01441 01450 01452 01453 01462 01464 01468 01469 01472 01473 01474 01475 01501 01505 01506 01507 01508 01510 01515 01516 01518 01519 01520 01521 01522 01523 01524 01526 01527 01529 01531 01534 01535 01536 01537 01540 01541 01542 01543 01545 01546 01550 01560 01562 01564 01566 01568 01569 01570 01571 01583 01585 01588 01590 01602 01603 01604 01605 01606 01607 01608 01609 01610 01611 01612 01747 01756 01757
Performance Measures for CARE CENTRAL VNA & HOSPICE INC
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 97.8% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 72% |
How Often Patients Got Better At Walking Or Moving Around | 82.3% |
How Often Patients Got Better At Getting In And Out Of Bed | 83.8% |
How Often Patients Got Better At Bathing | 82.8% |
How Often Patients' Breathing Improved | 83.3% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 76.2% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 13.7% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 12.4% |
Patient Survey Responses for CARE CENTRAL VNA & HOSPICE INC
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CARE CENTRAL VNA & HOSPICE INC to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 89% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 87% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 84% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 84% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 84% (Nat: 78%) Higher |
Medical Professionals Associated with CARE CENTRAL VNA & HOSPICE INC
These are the doctors who are affiliated with CARE CENTRAL VNA & HOSPICE INC.
- KELLEY PRENDERGAST ( PHYSICIAN ASSISTANT - COMMUNITY HEALTH CONNECTIONS, INC )
- KELLY HOISINGTON ( FAMILY PRACTICE - MOUNTAIN VIEW FAMILY PRACTICE PC )
- PETER KOPPENHEFFER ( FAMILY PRACTICE - BAYSTATE MEDICAL PRACTICES INC )
- GAGE AZEEZ ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- AMY KING ( NURSE PRACTITIONER - INTERMOUNTAIN MEDICAL HOLDINGS NEVADA INC )
- RICARDO BELLO ( CARDIAC SURGERY - SAINT VINCENT PHYSICIAN SERVICES INC )
- YONGHYUN LEE ( INTERNAL MEDICINE - UMASS MEMORIAL MEDICAL GROUP INC )
- CHRISTOPHER VINTON ( ORTHOPEDIC SURGERY - WORCESTER COUNTY ORTHOPEDICS )
- ERIC COTTER ( INTERNAL MEDICINE - UMASS MEMORIAL MEDICAL GROUP INC )
- DEREK LUTHI ( PHYSICIAN ASSISTANT - COMMUNITY HEALTH CENTER OF FRANKLIN COUNTY INC )
- DONALD MRUK ( FAMILY PRACTICE - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- REBECCA JACKSON ( FAMILY PRACTICE - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- GENNADY GELMAN ( FAMILY PRACTICE - UMASS MEMORIAL MEDICAL GROUP INC )
- KATHERINE FITZGERALD ( FAMILY PRACTICE - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- ELIZABETH NOTTLESON ( FAMILY PRACTICE - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- KARA SMITH ( NEUROLOGY - UMASS MEMORIAL MEDICAL GROUP INC )
- CASIE SHORT ( PHYSICIAN ASSISTANT - COMMUNITY HEALTH CONNECTIONS, INC )
- ELIAS BELEZOS ( INTERNAL MEDICINE - UMASS MEMORIAL MEDICAL GROUP INC )
- JAMES WILSON ( FAMILY PRACTICE - WEST BROOKFIELD FAMILY PRACTICE )
- JULIE GIL ( NURSE PRACTITIONER - UMASS MEMORIAL MEDICAL GROUP INC )
- LISA REMBETSY-BROWN ( FAMILY PRACTICE - HEYWOOD MEDICAL GROUP INC. )
- JAMES NAIRUS ( ORTHOPEDIC SURGERY - BOSTON SPORTS AND SHOULDER CENTER, LLC )
- BRENDA GEDDIS-COMRIE ( FAMILY PRACTICE - UMASS MEMORIAL MEDICAL GROUP INC )
- JOHN WORDEN ( FAMILY PRACTICE - MERCY FAMILY PRACTICE PC )
- SHAYLAH MILLER ( NURSE PRACTITIONER - FOCUSED PRIMARY CARE PC )
- JACQUELYN MCKEAN ( FAMILY PRACTICE - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- GRETCHEN KELLEY ( FAMILY PRACTICE - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- DEAN SINGER ( FAMILY PRACTICE - GREENFIELD PRIMARY CARE PLLC )
- STEPHEN MARTIN ( FAMILY PRACTICE - UMASS MEMORIAL MEDICAL GROUP INC )
- LAURA DUFFY ( NURSE PRACTITIONER - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- KATHLEEN SWEENEY ( FAMILY PRACTICE - HEYWOOD MEDICAL GROUP INC. )
- SAMSON HANKA ( INTERNAL MEDICINE - UMASS MEMORIAL MEDICAL GROUP INC )
- JENNIFER RYAN ( FAMILY PRACTICE - GARDNER FAMILY MEDICINE INC )
- CALIN NEAGOE ( FAMILY PRACTICE - UMASS MEMORIAL MEDICAL GROUP INC )
- TALAL BOU HARB ( INTERNAL MEDICINE - UMASS MEMORIAL MEDICAL GROUP INC )
- PIOTR GRABIAS ( INTERNAL MEDICINE - GRABIAS MEDICAL GROUP PC )
- STEFAN TOPOLSKI ( GENERAL PRACTICE )
- HEATHER SIENEL ( PHYSICIAN ASSISTANT - UMASS MEMORIAL HEALTH-HARRINGTON HOSPITAL INC )
- DAVID HAVLIN ( FAMILY PRACTICE - HEYWOOD MEDICAL GROUP INC. )
- LAURA CLUBB ( NURSE PRACTITIONER - GREENFIELD PRIMARY CARE PLLC )
- RICHARD WARNER ( FAMILY PRACTICE )
- MARCIA DUCLOS ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- EMMA WOOD ( FAMILY PRACTICE - BAYSTATE MEDICAL PRACTICES INC )
- TRICIA VORDERSTRASSE ( FAMILY PRACTICE - TRICIA VORDERSTRASSE MD PC )
- ALEXANDRA SCHULTES ( FAMILY PRACTICE - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- DEANNA WELCH ( NURSE PRACTITIONER - GREENFIELD PRIMARY CARE PLLC )
- KERA MONTS ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- WILLIAM BALCOM ( ORTHOPEDIC SURGERY - RELIANT MEDICAL GROUP INC )
- REBECCA WORDEN ( FAMILY PRACTICE - MERCY FAMILY PRACTICE PC )
- JOSEPH KURUVILLA ( INTERNAL MEDICINE - UMASS MEMORIAL MEDICAL GROUP INC )
- ANNA BINGHAM ( INTERNAL MEDICINE - VALLEY MEDICAL GROUP PC )
- MICHAEL AZZONI ( ORTHOPEDIC SURGERY - HEYWOOD MEDICAL GROUP INC. )
- CAROL CONOLLY ( PHYSICIAN ASSISTANT - VALLEY MEDICAL GROUP PC )
- EILEEN KANE ( NURSE PRACTITIONER - FOCUSED PRIMARY CARE PC )
- STEPHEN SMITH ( FAMILY PRACTICE - RELIANT MEDICAL GROUP INC )
- SUSHMA KUMARI BASA ( INTERNAL MEDICINE - UMASS MEMORIAL MEDICAL GROUP INC )
- OLHA DUDA ( FAMILY PRACTICE - HEYWOOD MEDICAL GROUP INC. )
- NATHAN MACEDO ( FAMILY PRACTICE - BAYSTATE MEDICAL PRACTICES INC )
- TATYANA SAYKO ( FAMILY PRACTICE - SAINT VINCENT PHYSICIAN SERVICES INC )
- KRISTIN SCHOFIELD ( FAMILY PRACTICE - CHAIR CITY FAMILY MEDICINE, PC )
- ADAM CHAMBERLAIN ( FAMILY PRACTICE - VALLEY MEDICAL GROUP PC )
- ROBERT JONES ( ORTHOPEDIC SURGERY - LONGVIEW ORTHOPAEDIC CENTER, LLC )
- MAIRENI CRUZ ( INTERNAL MEDICINE - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- DIANA IMMENHAUSEN ( FAMILY PRACTICE - UMASS MEMORIAL MEDICAL GROUP INC )
- JACOB COBLYN ( PHYSICIAN ASSISTANT - BAYSTATE MEDICAL PRACTICES INC )
- JENNIFER NORTON ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- JARED TOMAN ( ORTHOPEDIC SURGERY - ATHOL MEMORIAL HOSPITAL INCORPORATED )
- BARBARA MASLEY ( INTERNAL MEDICINE - UMASS MEMORIAL MEDICAL GROUP INC )
- PAULINE SAUNDERS ( PHYSICIAN ASSISTANT - COMMUNITY HEALTH CONNECTIONS, INC )
- ERIN O'HARA ( INTERNAL MEDICINE - HEYWOOD MEDICAL GROUP INC. )
- CHERYL DIVITO ( OSTEOPATHIC MANIPULATIVE MEDICINE - HEYWOOD MEDICAL GROUP INC. )
- PAUL HARRINGTON ( FAMILY PRACTICE )
- PAMELA SANSOUCY ( FAMILY PRACTICE - HEYWOOD MEDICAL GROUP INC. )
- MARGUERITE GUMP ( FAMILY PRACTICE - VALLEY MEDICAL GROUP PC )
- FRANK SWEENEY ( FAMILY PRACTICE - CHAIR CITY FAMILY MEDICINE, PC )