VNA & HOSPICE OF COOLEY DICKINSON: Ratings, Survey Results, and Analysis

CMS Five Star Rating (3 out of 5): , Patient Recommendation: 86%

 168 INDUSTRIAL DRIVE NORTHAMPTON, MA 01060

  413-584-1060

Data date: Jan 17, 2024

The Most Important Data about VNA & HOSPICE OF COOLEY DICKINSON

We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)

The overall 5-star Rating for VNA & HOSPICE OF COOLEY DICKINSON is 3 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 80% of its customers. This is HIGHER than the national average. The percentage of patients who gave VNA & HOSPICE OF COOLEY DICKINSON a rating of 9 or 10 was 86%. This is HIGHER than the national average. The agency has been participating in Medicare since 07/01/1966. The agency costs LESS than the average agency nationally. The agency serves 57 ZIP codes.

To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.

The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

What is this page all about?

Below is everything shred of information that we can find about VNA & HOSPICE OF COOLEY DICKINSON, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.

General Information on VNA & HOSPICE OF COOLEY DICKINSON

Data as of Jan 17, 2024

Address:

168 INDUSTRIAL DRIVE

NORTHAMPTON, MA 01060

Click for Map

The Best Home Health Agencies around NORTHAMPTON

The Worst Home Health Agencies around NORTHAMPTON

Medicare Provider Number: 227021

Participating in Medicare Since: July 01, 1966

Ownership Type: VOLUNTARY NON-PROFIT - PRIVATE

Cost compared to national average: 97%

DTC Performance for VNA & HOSPICE OF COOLEY DICKINSON

The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.

DTC performance is Better Than National Rate for VNA & HOSPICE OF COOLEY DICKINSON.

Home Health Care Services

VNA & HOSPICE OF COOLEY DICKINSON offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.

Services Offered Services Not Offered
  • Nursing
  • Physical Therapy
  • Occupational Therapy
  • Speech Pathology Therapy
  • Medical Social Services
  • Home Health Aide Services
  • NONE

Ratings for VNA & HOSPICE OF COOLEY DICKINSON

The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

Rating Type Rating
5-Star Quality Rating 3:
HHCAHPS Survey Summary Star Rating 4:
Star Rating For Health Team Gave Care In A Professional Way 4:
Star Rating For Health Team Communicated Well With Them 3:
Star Rating Team Discussed Medicines, Pain, And Home Safety 4:
Star Rating For How Patients Rated Overall Care From Agency 3:

Service Area Covered by VNA & HOSPICE OF COOLEY DICKINSON

VNA & HOSPICE OF COOLEY DICKINSON provides home health care services in these zip codes.

01001 01002 01003 01004 01007 01011 01012 01020 01026 01027 01032 01033 01035 01038 01039 01040 01050 01053 01054 01059 01060 01061 01062 01066 01070 01071 01072 01073 01074 01075 01077 01084 01085 01088 01093 01096 01098 01243 01270 01301 01302 01330 01337 01339 01340 01341 01342 01347 01349 01351 01354 01360 01370 01373 01375 01376 01379

Performance Measures for VNA & HOSPICE OF COOLEY DICKINSON

All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.

Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.

Question Percentage
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely 96%
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season 77.6%
How Often Patients Got Better At Walking Or Moving Around 81%
How Often Patients Got Better At Getting In And Out Of Bed 84.1%
How Often Patients Got Better At Bathing 82.2%
How Often Patients' Breathing Improved 87.8%
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth 77.7%
How Often Home Health Patients Had To Be Admitted To The Hospital 15.3%
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted 14.7%

Patient Survey Responses for VNA & HOSPICE OF COOLEY DICKINSON

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for VNA & HOSPICE OF COOLEY DICKINSON to the national results for similar facilities.

Question Percentage / Compared to National
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way 90% (Nat: 88%)
Higher
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them 87% (Nat: 86%)
Higher
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them 83% (Nat: 82%)
Higher
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) 86% (Nat: 85%)
Higher
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family 80% (Nat: 78%)
Higher

Medical Professionals Associated with VNA & HOSPICE OF COOLEY DICKINSON

These are the doctors who are affiliated with VNA & HOSPICE OF COOLEY DICKINSON.

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