CARETENDERS: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 83%
330 WHITNEY AVE, SUITE 450 HOLYOKE, MA 01040
413-592-1762
Data date: Jan 17, 2024
The Most Important Data about CARETENDERS
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CARETENDERS is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 79% of its customers. This is HIGHER than the national average. The percentage of patients who gave CARETENDERS a rating of 9 or 10 was 83%. This is LOWER than the national average. The agency has been participating in Medicare since 02/10/2014. The agency costs MORE than the average agency nationally. The agency serves 57 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CARETENDERS, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CARETENDERS
Data as of Jan 17, 2024
Address:
330 WHITNEY AVE, SUITE 450
HOLYOKE, MA 01040
Medicare Provider Number: 227584
Participating in Medicare Since: February 10, 2014
Ownership Type: PROPRIETARY
Cost compared to national average: 111%
DTC Performance for CARETENDERS
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for CARETENDERS.
Home Health Care Services
CARETENDERS offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for CARETENDERS
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4.5: |
HHCAHPS Survey Summary Star Rating | 3: |
Star Rating For Health Team Gave Care In A Professional Way | 3: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by CARETENDERS
CARETENDERS provides home health care services in these zip codes.
01001 01002 01007 01009 01010 01013 01020 01021 01022 01027 01028 01030 01033 01034 01035 01036 01038 01039 01040 01050 01053 01056 01057 01060 01062 01069 01071 01073 01075 01077 01079 01080 01081 01082 01085 01086 01088 01089 01092 01095 01096 01103 01104 01105 01106 01107 01108 01109 01116 01118 01119 01128 01129 01151 01373 01521 10012
Performance Measures for CARETENDERS
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 97.3% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 76.3% |
How Often Patients Got Better At Walking Or Moving Around | 98.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 95.6% |
How Often Patients Got Better At Bathing | 97% |
How Often Patients' Breathing Improved | 92.1% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 99.6% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 16.4% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 13.7% |
Patient Survey Responses for CARETENDERS
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CARETENDERS to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 88% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 86% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 80% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 83% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 79% (Nat: 78%) Higher |
Medical Professionals Associated with CARETENDERS
These are the doctors who are affiliated with CARETENDERS.
- CHARLES WESTON ( INTERNAL MEDICINE - RIVERBEND MEDICAL GROUP INC )
- KHADIGA AHMED ( FAMILY PRACTICE - RIVERBEND MEDICAL GROUP INC )
- KAREN MAGIT ( NURSE PRACTITIONER - VANTAGE HEALTHCARE LLC )
- STEPHEN MURPHY ( ORTHOPEDIC SURGERY )
- MUHAMMAD GUL ( ADDICTION MEDICINE )
- MEGAN CHARTIER ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- LORENVER PO ( INTERNAL MEDICINE - WESTERN MASS PHYSICIAN ASSOCIATES INC )
- RHIANNA LAJOIE ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- ANDREW WETSTONE ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- SARAH LYNAUGH ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- LANCE REYNOLDS ( INTERNAL MEDICINE - FAMILY MEDICINE ASSOCIATES )
- TIMOTHY PARSONS ( FAMILY PRACTICE - CD PRACTICE ASSOCIATES INC )
- GARY JACOBSON ( FAMILY PRACTICE - BAYSTATE MEDICAL PRACTICES INC )
- STEPHEN ANDERSON ( INTERNAL MEDICINE )
- MAY AWKAL ( INTERNAL MEDICINE - AM MEDICAL PC )
- MATTHEW GROSSO ( ORTHOPEDIC SURGERY - DARYLE A RUARK MD ORTHOPEDIC SURGEON PC )
- PATRICK BOYCE ( INTERNAL MEDICINE - CD PRACTICE ASSOCIATES INC )
- BARRY IZENSTEIN ( ENDOCRINOLOGY - FAIRWAY PHYSICAL THERAPY LLC )
- REDA ISHAK ( INTERNAL MEDICINE )
- MOHAMMAD KHAN ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- MICHAEL OSULLIVAN ( ORTHOPEDIC SURGERY - NEW ENGLAND ORTHOPEDIC SURGEONS )
- LORI TILDEN-SMITH ( PHYSICIAN ASSISTANT - CHESTNUT MEDICAL ASSOCIATES, INC )
- DAVID FANTI ( INTERNAL MEDICINE - CHESTNUT MEDICAL ASSOCIATES, INC )
- ARMINDER SINGH ( INTERNAL MEDICINE )
- PHYLLIS OWUSU GRIFFIN ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- DENNIES CUEVAS RIVERA ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- CHRISTINA HAYFRON BENJAMIN ( INTERNAL MEDICINE - RIVERBEND MEDICAL GROUP INC )
- HOWARD RO ( INTERNAL MEDICINE - SPRINGFIELD MEDICAL ASSOCIATES, INC. )
- ANDREW LEHMAN ( ORTHOPEDIC SURGERY - NEW ENGLAND ORTHOPEDIC SURGEONS )
- HEATHER MCCARTHY ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- NICHOLAS FELTON ( PHYSICIAN ASSISTANT - WESTERN MASS PHYSICIAN ASSOCIATES INC )
- MARK SKALSKI ( INTERNAL MEDICINE - RIVERBEND MEDICAL GROUP INC )
- GINO MERCADANTE ( INTERNAL MEDICINE )
- PURNIMA ADLAKHA ( INTERNAL MEDICINE )
- JOANNA PREIBISZ ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- FRANCIS CROKE ( INTERNAL MEDICINE )
- EDWARD RYTER ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- RONALD LEOMBRUNO ( FAMILY PRACTICE - BAYSTATE MEDICAL PRACTICES INC )
- ANDREW FAY ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- FRANCIS MURRAY ( INTERNAL MEDICINE - SPRINGFIELD MEDICAL ASSOCIATES, INC. )
- LINDA SCHOONOVER ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- LEONARD WAGNER ( ORTHOPEDIC SURGERY )
- JOHN PELUSO ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- TANISHA CAMACHO RODRIGUEZ ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- SMITHA IYER ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- UMA CHAGANTI ( INTERNAL MEDICINE - RIVERBEND MEDICAL GROUP INC )
- ALEXANDER BROTHERS ( ORTHOPEDIC SURGERY - NEW ENGLAND ORTHOPEDIC SURGEONS )
- RODRIGO SALAZAR ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- SCOTT BARNETT ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- HAMMAD KHURSHID BHATTI ( INTERNAL MEDICINE - RIVERBEND MEDICAL GROUP INC )
- LAURIE BUTLER ( PHYSICIAN ASSISTANT - BAYSTATE MEDICAL PRACTICES INC )
- WILLIAM MUGG ( INTERNAL MEDICINE )
- CYRIL JOSEPH ( INTERNAL MEDICINE - RIVERBEND MEDICAL GROUP INC )
- SUZANNE JOREY ( INTERNAL MEDICINE - CHESTNUT MEDICAL ASSOCIATES, INC )
- JEFFREY COSSIN ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- KARTHIK GUNACHELVAN ( INTERNAL MEDICINE - RIVERBEND MEDICAL GROUP INC )
- MICHAEL STAROPOLI ( PHYSICIAN ASSISTANT - RIVERBEND MEDICAL GROUP INC )
- SVITLANA GIRENKO ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- MARIO LYSSE ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- DIANA IMMENHAUSEN ( FAMILY PRACTICE - UMASS MEMORIAL MEDICAL GROUP INC )
- ANTONE CRUZ ( INTERNAL MEDICINE - RIVERBEND MEDICAL GROUP INC )
- STEPHEN KELLY ( ORTHOPEDIC SURGERY - NEW ENGLAND ORTHOPEDIC SURGEONS )
- EUGENE BOSS ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- ANAND KANJOLIA ( INTERNAL MEDICINE )
- CARY DASH ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- ANNE SHAIN ( INTERNAL MEDICINE - RIVERBEND MEDICAL GROUP INC )
- CARL TALMO ( ORTHOPEDIC SURGERY - CARL T TALMO MD PC )
- BENJAMIN SNYDER ( ORTHOPEDIC SURGERY - RIVERBEND MEDICAL GROUP INC )
- JOANNA CICHON ( INTERNAL MEDICINE - WESTERN MASS PHYSICIAN ASSOCIATES INC )
- SANJEEVAN RANDHAWA ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- SARAH O'SHEA ( INTERNAL MEDICINE - BAYSTATE MEDICAL PRACTICES INC )
- JASON FRANCONERI ( PHYSICIAN ASSISTANT - BAYSTATE MEDICAL PRACTICES INC )
- JULIE ABERT ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- TINA FURCOLO ( INTERNAL MEDICINE - VALLEY MEDICAL GROUP PC )
- MICHAEL FINE ( NURSE PRACTITIONER - BAYSTATE MEDICAL PRACTICES INC )
- KATHERINE WATERMAN ( NURSE PRACTITIONER - CHESTNUT MEDICAL ASSOCIATES, INC )