Crystal Creek at Preston Hollow

DALLAS, TX • CMS Certification: 675893

  • Date Updated: August 01, 2023
  • Overall Rating: 4 Stars
  • Address: 11409 N CENTRAL EXPWY, DALLAS TX 75243
  • Phone: 2143635100
Affiliations Staffing Ratings

About Crystal Creek at Preston Hollow

Crystal Creek At Preston Hollow, located in DALLAS, TX, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose Crystal Creek at Preston Hollow

  • High Quality Care: With a 4-star CMS rating, this facility demonstrates high standards.
  • Top Ranked: Ranked #38 out of 164 facilities within 25 miles.
  • More Nursing Time: Staff spends 5.48 hours per resident daily (National Avg: 3.87).

Key Performance Indicators

  • CMS Overall Rating 4 Stars
  • Nursing Hours 5.48 hrs
  • Safety Record Clean

Chain Affiliations & Network

According to CMS records, this facility is independently owned and operated.

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Above Average Staffing

Crystal Creek at Preston Hollow provides more care hours than the state average and more than the national average.

Registered Nurses (RN)

0.91 hrs/day
State: 0.42 US: 0.68
Case Mix Adj: 0.51
Quality Adj: 0.70

Licensed Practical Nurses

3.29 hrs/day
State: 1.37 US: 1.54
Case Mix Adj: 0.89
Quality Adj: 1.98

Certified Assistants

2.19 hrs/day
State: 2.02 US: 2.33
Case Mix Adj: 2.08
Quality Adj: 2.15

CMS Quality Ratings

Category Rating Stars
Overall Rating 4
Health Inspection 4
Quality Measures 4
Staffing 4

Health Inspection History

Inspection Cycle Score Date
Cycle 1 (Most Recent) 8 Jun 01, 2023
Cycle 2 36 Apr 13, 2022
Cycle 3 44 Jun 13, 2019
Weighted Average 23 Combined Score
Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Aug 01, 2023. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) 22.7%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522) 12.0%
Number of hospitalizations per 1000 long-stay resident days (QM551) N/A
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) N/A

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401) N/A
Percentage of long-stay residents who lose too much weight (QM404) N/A
Percentage of low risk long-stay residents who lose control of their bow... (QM405) N/A
Percentage of long-stay residents with a catheter inserted and left in t... (QM406) N/A
Percentage of long-stay residents with a urinary tract infection (QM407) N/A
Percentage of long-stay residents who have depressive symptoms (QM408) N/A
Percentage of long-stay residents who were physically restrained (QM409) N/A
Percentage of long-stay residents experiencing one or more falls with ma... (QM410) N/A
Percentage of long-stay residents assessed and appropriately given the p... (QM415) N/A
Percentage of long-stay residents who received an antipsychotic medicati... (QM419) N/A
Percentage of short-stay residents assessed and appropriately given the... (QM430) 20.6%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434) 0.8%
Percentage of long-stay residents whose ability to move independently wo... (QM451) N/A
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) N/A
Percentage of high risk long-stay residents with pressure ulcers (QM453) N/A
Percentage of long-stay residents assessed and appropriately given the s... (QM454) 56.5%
Percentage of short-stay residents who made improvements in function (QM471) 25.7%
Percentage of short-stay residents who were assessed and appropriately g... (QM472) 43.9%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

  • 2020: 1 complaint
  • 2021: 4 complaints
  • Total: 5 complaints on record
No recent complaints (since Jan 2023) found for this facility.

Nearby Hospitals

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MEDICAL CITY NORTH HILLS

NORTH RICHLAND HILLS, TX

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Owner & Operator Information

Business Entity

CHG SENIOR LIVING PRESTON HOLLOW LLC

Ownership Structure

Management & Direction

Associated Doctors

No associated doctor information available.

Local Comparison

Facility Distance Rating
Midtowne Meadows Health and Rehab N/A 4
The Legacy Midtown Park N/A 5
Pure Health Transitional Care at Texas Health Pres N/A 5
Trinity Terrace N/A 5
C C Young Memorial Home N/A 5
La Dora Nursing and Rehabilitation Center N/A 5
Allegiant Wellness and Rehab N/A 5
Hurst Plaza Nursing and Rehab N/A 4
Parkwood Village N/A 5
Ventana By Buckner N/A 5

Related Analysis

Best Nursing Homes in DALLAS, TX

Compare Crystal Creek at Preston Hollow to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

Crystal Creek at Preston Hollow has a 4-star CMS overall rating out of 5, which indicates excellent quality care above average standards. The nursing staff spends 5.48 hours per resident daily, compared to the national average of 3.87 hours.

Crystal Creek at Preston Hollow is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:
  • Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
  • Long-term Residential Care: Assistance with daily living activities for extended stays
  • Short-term Rehabilitation: Recovery services after hospital stays or surgeries
  • Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
The facility has 57 certified beds.

Crystal Creek at Preston Hollow accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:
  • Level of care needed (skilled nursing vs. long-term care)
  • Room type (private vs. semi-private)
  • Insurance coverage (Medicare, Medicaid, private insurance)
  • Length of stay and specific services required

For current rates and to discuss payment options, contact Crystal Creek at Preston Hollow directly at 2143635100. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting Crystal Creek at Preston Hollow, pay attention to these important factors:

Environment & Cleanliness

  • Overall cleanliness and odors
  • Resident room conditions
  • Common area maintenance
  • Safety features and accessibility

Staff & Care Quality

  • Staff-to-resident ratios
  • How staff interact with residents
  • Response time to resident needs
  • Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.

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