About Willowbend Nursing and Rehabilitation Center
Willowbend Nursing And Rehabilitation Center, located in MESQUITE, TX, is a for-profit organization that accepts Medicare and Medicaid. It is located within a hospital setting.
Why Families Choose Willowbend Nursing and Rehabilitation Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.59 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the THE ENSIGN GROUP network. This chain operates 338 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Willowbend Nursing and Rehabilitation Center provides more care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 92 | Jan 22, 2026 |
| Weighted Average | 143 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 29.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 5.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 0.8% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.1% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 32.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.7% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 94.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 40.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.9% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 96.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 23.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 2.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 13 complaints
- 2024: 2 complaints
- 2025: 7 complaints
- Total: 22 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Nov 21, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Nov 21, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Apr 17, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 17, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Apr 17, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Mar 05, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Mar 05, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Nov 07, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 07, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Dec 18, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Dec 18, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 30, 2023 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Sep 15, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 06, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 06, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 06, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Sep 06, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Sep 06, 2023 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| Jul 24, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jul 24, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 24, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 23, 2023 | Provide and implement an infection prevention and control program. |
Nearby Hospitals
BAYLOR SCOTT AND WHITE MEDICAL CENTER SUNNYVALE
SUNNYVALE, TX
CARROLLTON REGIONAL MEDICAL CENTER
CARROLLTON, TX
CRESCENT MEDICAL CENTER LANCASTER
LANCASTER, TX
WHITE ROCK MEDICAL CENTER
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DALLAS REGIONAL MEDICAL CENTER
MESQUITE, TX
METHODIST CHARLTON MEDICAL CENTER
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METHODIST DALLAS MEDICAL CENTER
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MEDICAL CITY DALLAS HOSPITAL
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PARKLAND HEALTH & HOSPITAL SYSTEM
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MEDICAL CITY PLANO
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MEDICAL CITY LEWISVILLE
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BAYLOR SCOTT & WHITE MEDICAL CENTER - FRISCO
FRISCO, TX
DALLAS MEDICAL CENTER
DALLAS, TX
BAYLOR UNIVERSITY MEDICAL CENTER
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TEXAS HEALTH PRESBYTERIAN HOSPITAL DALLAS
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MEDICAL CITY LAS COLINAS
IRVING, TX
METHODIST RICHARDSON MEDICAL CENTER
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TEXAS HEALTH PRESBYTERIAN HOSPITAL PLANO
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Owner & Operator Information
Business Entity
EASTLAND MEMORIAL HOSPITAL DISTRICT
Ownership Structure
- EASTLAND MEMORIAL HOSPITAL DISTRICT Direct: 100%
Management & Direction
- SOON BURNAM CORPORATE OFFICER
- SOON BURNAM OPERATIONAL/MANAGERIAL CONTROL
- KEVIN NICCUM OPERATIONAL/MANAGERIAL CONTROL
- TOWN EAST HEALTHCARE INC. OPERATIONAL/MANAGERIAL CONTROL
- LABAN WRIGHT CORPORATE OFFICER
- LABAN WRIGHT OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Midtowne Meadows Health and Rehab | N/A | 4 |
| The Legacy Midtown Park | N/A | 5 |
| Pure Health Transitional Care at Texas Health Pres | N/A | 5 |
| Highland Meadows | N/A | 5 |
| C C Young Memorial Home | N/A | 5 |
| Ventana By Buckner | N/A | 5 |
| Traymore Nursing Center | N/A | 4 |
| Royse City Medical Lodge | N/A | 4 |
| Victoria Gardens of Allen | N/A | 4 |
| The Plaza at Edgemere | N/A | 4 |
Related Analysis
Best Nursing Homes in MESQUITE, TX
Compare Willowbend Nursing and Rehabilitation Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Willowbend Nursing and Rehabilitation Center directly at 9722793601. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.