About The Hills Post Acute
The Hills Post Acute, located in SANTA ANA, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose The Hills Post Acute
- More Nursing Time: Staff spends 3.92 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.92 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the THE ENSIGN GROUP network. This chain operates 338 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
The Hills Post Acute provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 60 | Mar 24, 2025 |
| Weighted Average | 127 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 33.2% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 16.1% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.8% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.4% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 8.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.2% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 13.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 8.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 99.3% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 96.8% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.2% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 12.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 6.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 18 complaints
- 2024: 33 complaints
- 2025: 1 complaint
- Total: 52 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 17, 2025 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| Nov 11, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jul 26, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 08, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| May 30, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Feb 29, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Feb 29, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 29, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 29, 2024 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| Feb 29, 2024 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. |
| Feb 22, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Feb 22, 2024 | Plan the resident's discharge to meet the resident's goals and needs. |
| Feb 22, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Feb 22, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Feb 22, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 22, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Feb 22, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| Feb 22, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Feb 22, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Feb 22, 2024 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Feb 22, 2024 | Ensure that residents are free from significant medication errors. |
| Feb 22, 2024 | Dispose of garbage and refuse properly. |
| Feb 22, 2024 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Feb 22, 2024 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| Feb 22, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Feb 22, 2024 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| Feb 22, 2024 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Feb 22, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Feb 22, 2024 | Prepare residents for a safe transfer or discharge from the nursing home. |
| Jan 27, 2024 | Provide and implement an infection prevention and control program. |
| Jan 27, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jan 27, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Jan 27, 2024 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Jan 27, 2024 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Dec 15, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Dec 15, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Nov 09, 2023 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Nov 09, 2023 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| Nov 09, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Nov 09, 2023 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. |
| Oct 08, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Oct 08, 2023 | Provide safe and appropriate respiratory care for a resident when needed. |
| Oct 08, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Sep 08, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 08, 2023 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| Sep 08, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Sep 08, 2023 | Ensure that residents are free from significant medication errors. |
| Jul 14, 2023 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Jul 14, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 14, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Jun 01, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jun 01, 2023 | Ensure that residents are fully informed and understand their health status, care and treatments. |
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Owner & Operator Information
Business Entity
TUSTIN HILLS HEALTHCARE, INC.
Ownership Structure
Management & Direction
- SOON BURNAM CORPORATE OFFICER
- ENSIGN SERVICES INC ADP OF THE SNF
- CHAD KEETCH CORPORATE OFFICER
- WILLIAM LOOPER CORPORATE OFFICER
- CORY MONETTE MANAGING CONTROL - GOVERNING BODY
- CORY MONETTE OPERATIONAL/MANAGERIAL CONTROL
- CORY MONETTE ADP OF THE SNF
- BARRY PORT INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- AMI SATO CORPORATE OFFICER
- ROBERT SCHREIMAN MANAGING CONTROL - GOVERNING BODY
- ROBERT SCHREIMAN OPERATIONAL/MANAGERIAL CONTROL
- ROBERT SCHREIMAN ADP OF THE SNF
- ADAM WILLITS CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Mount San Antonio Gardens | N/A | 5 |
| Pih Health Good Samaritan Hospital D/p Snf | N/A | 5 |
| Community Extended Care Hospital of Montclair | N/A | 5 |
| Riverside Heights Healthcare Center, LLC | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| Beacon Healthcare Center | N/A | 5 |
| Long Beach Post Acute | N/A | 5 |
| Heritage Park Nursing Center | N/A | 5 |
| East Los Angeles Doctors Hosp | N/A | 5 |
| Ontario Healthcare Center | N/A | 5 |
Related Analysis
Best Nursing Homes in SANTA ANA, CA
Compare The Hills Post Acute to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact The Hills Post Acute directly at 7148354900. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.