About Maclay Healthcare Center
Maclay Healthcare Center, located in SYLMAR, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Maclay Healthcare Center
- More Nursing Time: Staff spends 4.20 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 4.20 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the SERRANO GROUP network. This chain operates 11 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Maclay Healthcare Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 552 | Jan 16, 2026 |
| Weighted Average | 814 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 18.4% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 7.3% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.8% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.0% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 5.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 8.2% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.7% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 94.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 3.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 17.8% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 99.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 91.7% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 15.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 8.9% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 35 complaints
- 2024: 32 complaints
- 2025: 24 complaints
- 2026: 3 complaints
- Total: 94 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 27, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 27, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 27, 2026 | Respond appropriately to all alleged violations. |
| Oct 15, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 19, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 19, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 12, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jun 27, 2025 | Provide or get specialized rehabilitative services as required for a resident. |
| Jun 27, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jun 27, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jun 27, 2025 | Provide enough food/fluids to maintain a resident's health. |
| May 09, 2025 | Provide and implement an infection prevention and control program. |
| Apr 18, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 18, 2025 | Keep residents' personal and medical records private and confidential. |
| Apr 18, 2025 | Respond appropriately to all alleged violations. |
| Apr 18, 2025 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. |
| Apr 18, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 18, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Apr 18, 2025 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. |
| Feb 12, 2025 | Ensure that residents are free from significant medication errors. |
| Feb 12, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Feb 04, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jan 09, 2025 | Ensure that residents are free from significant medication errors. |
| Jan 09, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jan 09, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jan 09, 2025 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| Jan 09, 2025 | Allow residents to self-administer drugs if determined clinically appropriate. |
| Dec 30, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Nov 11, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Nov 11, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Nov 08, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Nov 08, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 26, 2024 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| Sep 26, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 23, 2024 | Provide and implement an infection prevention and control program. |
| Sep 23, 2024 | Ensure residents have reasonable access to and privacy in their use of communication methods. |
| Sep 16, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 29, 2024 | Respond appropriately to all alleged violations. |
| Aug 29, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 20, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 15, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 15, 2024 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. |
| Jul 15, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jul 15, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Jul 15, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 15, 2024 | Respond appropriately to all alleged violations. |
| Jul 15, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jul 15, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 15, 2024 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. |
| Jul 15, 2024 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Apr 27, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Apr 27, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 06, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 16, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Feb 16, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Feb 16, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| Feb 16, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Feb 16, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 16, 2024 | Provide and implement an infection prevention and control program. |
| Dec 24, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 14, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 15, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Oct 31, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 31, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Oct 31, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Oct 31, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Oct 31, 2023 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. |
| Oct 31, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Oct 31, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Oct 31, 2023 | Provide and implement an infection prevention and control program. |
| Oct 31, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Oct 31, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Oct 31, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Oct 31, 2023 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Oct 30, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Oct 15, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Oct 13, 2023 | Ensure that residents are free from significant medication errors. |
| Sep 15, 2023 | Provide and implement an infection prevention and control program. |
| Sep 08, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 08, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| Aug 21, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 10, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 10, 2023 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Aug 10, 2023 | Keep residents' personal and medical records private and confidential. |
| Jul 16, 2023 | Provide and implement an infection prevention and control program. |
| Jul 16, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 15, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 15, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jul 15, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jul 15, 2023 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Jul 15, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jul 15, 2023 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. |
| May 30, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 30, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
Nearby Hospitals
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UCLA WEST VALLEY MEDICAL CENTER
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LAC/OLIVE VIEW-UCLA MEDICAL CENTER
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MONTEREY PARK HOSPITAL
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GREATER EL MONTE COMMUNITY HOSPITAL
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CALIFORNIA HOSPITAL MEDICAL CENTER LA
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Owner & Operator Information
Business Entity
MACLAY HEALTHCARE LLC
Ownership Structure
- HOWARD FENSTERMAN Indirect
- DOV JACOBS Direct: 20%
- LORY LYNN LLC Direct: 17%
- MACLAY PARTNERS LLC Direct: 17%
- JUDAH TAUB Indirect
Management & Direction
- MARK DONOHOE OPERATIONAL/MANAGERIAL CONTROL
- DOV JACOBS CORPORATE OFFICER
- BENJAMIN LANDA CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Pih Health Good Samaritan Hospital D/p Snf | N/A | 5 |
| Glendale Adventist Medical Center Dp/snf | N/A | 5 |
| East Los Angeles Doctors Hosp | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
| White Memorial Medical Ctr Dp | N/A | 3 |
| Lotus Care Center | N/A | 3 |
| Glendale Healthcare Center | N/A | 4 |
| Brookfield Healthcare Center | N/A | 5 |
| Greater El Monte Community Hos | N/A | 4 |
| Los Angeles Comm Hospital | N/A | 4 |
Related Analysis
Best Nursing Homes in SYLMAR, CA
Compare Maclay Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Maclay Healthcare Center directly at 8183614455. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.