About The Springs Healthcare Center at The Carlotta
The Springs Healthcare Center At The Carlotta, located in PALM DESERT, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose The Springs Healthcare Center at The Carlotta
- High Quality Care: With a 5-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #2 out of 13 facilities within 25 miles.
- More Nursing Time: Staff spends 4.67 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 5 Stars
- Nursing Hours 4.67 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the ASPEN SKILLED HEALTHCARE network. This chain operates 35 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
The Springs Healthcare Center at The Carlotta provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 5 |
|
| Health Inspection | 4 |
|
| Quality Measures | 5 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 52 | Jun 06, 2025 |
| Weighted Average | 54 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 36.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 13.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 7.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 0.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | N/A |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 10.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | N/A |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 93.6% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 0.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 7.0% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 0.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2024: 5 complaints
- 2025: 2 complaints
- 2026: 2 complaints
- Total: 10 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 16, 2026 | Provide and implement an infection prevention and control program. |
| Jan 05, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 11, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 06, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 05, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 21, 2024 | Provide and implement an infection prevention and control program. |
| Jun 21, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 01, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Feb 01, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 18, 2023 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
Nearby Hospitals
DESERT REGIONAL MEDICAL CENTER
PALM SPRINGS, CA
JOHN F KENNEDY MEMORIAL HOSPITAL
INDIO, CA
EISENHOWER MEDICAL CENTER
RANCHO MIRAGE, CA
Owner & Operator Information
Management & Direction
- APDC LLC ADP OF THE SNF
- APDC LLC OPERATIONAL/MANAGERIAL CONTROL
- ASPEN HEALTHCARE SERVICES LLC ADP OF THE SNF
- JEFFREY BRADSHAW ADP OF THE SNF
- VERN BRADY ADP OF THE SNF
- RYAN CASE ADP OF THE SNF
- TIMOTHY CASLMON ADP OF THE SNF
- TIMOTHY CASLMON MANAGING CONTROL - GOVERNING BODY
- TIMOTHY CASLMON OPERATIONAL/MANAGERIAL CONTROL
- EAST WEST BANK ADP OF THE SNF
- MONICA GUERRA ADP OF THE SNF
- MONICA GUERRA OPERATIONAL/MANAGERIAL CONTROL
- HCCF MANAGEMENT GROUP XI LLC ADP OF THE SNF
- FRANK JURADO ADP OF THE SNF
- MOSS ADAMS LLP ADP OF THE SNF
- MARCUS PAXMAN ADP OF THE SNF
- CHAHAT THAKUR ADP OF THE SNF
- STEPHEN THOMPSON INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- STEPHEN THOMPSON OPERATIONAL/MANAGERIAL CONTROL
- STEPHEN THOMPSON MANAGING CONTROL - GOVERNING BODY
- STEPHEN THOMPSON ADP OF THE SNF
- WELLS FARGO BANK NATIONAL ASSOCIATION ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Joshua Tree Post Acute | N/A | 4 |
| The Springs Healthcare Center at The Carlotta | N/A | 5 |
| Bayshire Rancho Mirage | N/A | 4 |
| Indian Canyon Post Acute | N/A | 4 |
| Desert Mountain Care Center | N/A | 4 |
| Rancho Mirage Health and Rehabilitation Center | N/A | 3 |
| Palm Springs Healthcare and Rehabilitation Center | N/A | 3 |
| Monterey Palms Health Care Center | N/A | 4 |
| Desert Springs Healthcare and Wellness Centre | N/A | 3 |
| Desert Regional Medical Center D/p Snf | N/A | 3 |
Related Analysis
Best Nursing Homes in PALM DESERT, CA
Compare The Springs Healthcare Center at The Carlotta to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact The Springs Healthcare Center at The Carlotta directly at 7606100295. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.