About East Troy Manor
East Troy Manor, located in EAST TROY, WI, is a non-profit organization that accepts Medicare and Medicaid.
Why Families Choose East Troy Manor
- More Nursing Time: Staff spends 4.08 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 4.08 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the WISCONSIN ILLINOIS SENIOR HOUSING, INC. network. This chain operates 7 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
East Troy Manor provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 203 | Jan 08, 2026 |
| Weighted Average | 206 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.4% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 16.3% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 14.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 1.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.5% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.6% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 98.1% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 11.9% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 20.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.3% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 92.7% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.2% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 17.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 5.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 1 complaint
- 2025: 13 complaints
- Total: 14 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Aug 18, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 18, 2025 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. |
| Aug 18, 2025 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| Aug 18, 2025 | Provide training in compliance and ethics. |
| Aug 18, 2025 | Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program. |
| Aug 18, 2025 | Conduct mandatory training, for all staff, on the facility?s Quality Assurance and Performance Improvement Program. |
| Aug 18, 2025 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
| Aug 18, 2025 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. |
| Aug 18, 2025 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. |
| Aug 18, 2025 | Post nurse staffing information every day. |
| May 07, 2025 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| May 07, 2025 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| May 07, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 13, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
Nearby Hospitals
ASCENSION ST FRANCIS HOSPITAL
MILWAUKEE, WI
MERCY WALWORTH HOSPITAL & MEDICAL CENTER
LAKE GENEVA, WI
FROEDTERT MEMORIAL LUTHERAN HOSPITAL
MILWAUKEE, WI
MILWAUKEE VA MEDICAL CENTER
MILWAUKEE, WI
AURORA ST LUKES MEDICAL CENTER
MILWAUKEE, WI
FORT MEMORIAL HOSPITAL
FORT ATKINSON, WI
WEST ALLIS MEMORIAL HOSPITAL
WEST ALLIS, WI
WAUKESHA MEMORIAL HOSPITAL
WAUKESHA, WI
AURORA MEDICAL CENTER KENOSHA
KENOSHA, WI
AURORA MEMORIAL HOSPITAL BURLINGTON
BURLINGTON, WI
ASCENSION SE WISCONSIN HOSPITAL
MILWAUKEE, WI
OCONOMOWOC MEMORIAL HOSPITAL
OCONOMOWOC, WI
AURORA MEDICAL CENTER - SUMMIT
SUMMIT, WI
AURORA LAKELAND MEDICAL CENTER
ELKHORN, WI
CHILDRENS HOSPITAL OF WISCONSIN
MILWAUKEE, WI
AURORA PSYCHIATRIC HOSPITAL
WAUWATOSA, WI
ROGERS MEMORIAL HOSPITAL
OCONOMOWOC, WI
WAUKESHA COUNTY MENTAL HEALTH CTR
WAUKESHA, WI
MIDWEST ORTHOPEDIC SPECIALTY HOSPITAL
FRANKLIN, WI
FROEDTERT COMMUNITY HOSPITAL
NEW BERLIN, WI
Owner & Operator Information
Business Entity
WISCONSIN ILLINOIS SENIOR HOUSING INC
Ownership Structure
Management & Direction
- CARRIAGE HEALTHCARE COMPANIES INC OPERATIONAL/MANAGERIAL CONTROL
- CARRIAGE HEALTHCARE COMPANIES INC ADP OF THE SNF
- LORI DUPONT CORPORATE DIRECTOR
- MIRIAM GEHLER CORPORATE DIRECTOR
- KERI GERLACH CORPORATE DIRECTOR
- HBT IT LLC OPERATIONAL/MANAGERIAL CONTROL
- HBT IT LLC ADP OF THE SNF
- JT AND ASSOCIATES LLC OPERATIONAL/MANAGERIAL CONTROL
- JT AND ASSOCIATES LLC ADP OF THE SNF
- ANDREW KERWIN CORPORATE DIRECTOR
- RAJEEV KUMAR CORPORATE DIRECTOR
- KAREN LACKE (CARRIG) CORPORATE DIRECTOR
- CHRISTIE LEADLEY OPERATIONAL/MANAGERIAL CONTROL
- CHRISTIE LEADLEY ADP OF THE SNF
- NICHOLAS LYNN CORPORATE DIRECTOR
- PARTNERS IN WEALTH MANAGEMENT INC OPERATIONAL/MANAGERIAL CONTROL
- PARTNERS IN WEALTH MANAGEMENT INC ADP OF THE SNF
- PINION LLC OPERATIONAL/MANAGERIAL CONTROL
- PINION LLC ADP OF THE SNF
- REHAB SOLUTIONS GROUP LLC OPERATIONAL/MANAGERIAL CONTROL
- REHAB SOLUTIONS GROUP LLC ADP OF THE SNF
- STEPHANIE SHERMAN OPERATIONAL/MANAGERIAL CONTROL
- STEPHANIE SHERMAN ADP OF THE SNF
- SARFRAZ SIDHU OPERATIONAL/MANAGERIAL CONTROL
- SARFRAZ SIDHU ADP OF THE SNF
- ROBERT SIEBEL OPERATIONAL/MANAGERIAL CONTROL
- ROBERT SIEBEL ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Golden Years of Lake Geneva | N/A | 3 |
| Clement Manor Health Care Center | N/A | 5 |
| Holton Manor | N/A | 5 |
| Delavan Health Services | N/A | 4 |
| Masonic Center For Health and Rehab Inc | N/A | 5 |
| Milwaukee Health and Rehab | N/A | 4 |
| Shorehaven Hlth and Rehab Ctr | N/A | 5 |
| St Ann Health and Rehabilitation Center | N/A | 4 |
| Complete Care at Hales Corners | N/A | 3 |
| Mercy Health Services | N/A | 3 |
Related Analysis
Best Nursing Homes in EAST TROY, WI
Compare East Troy Manor to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact East Troy Manor directly at 2626423995. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.