About Mercy Health Services
Mercy Health Services, located in MILWAUKEE, WI, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Mercy Health Services
- Top Ranked: Ranked #10 out of 58 facilities within 25 miles.
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 3.83 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the NORTH SHORE HEALTHCARE network. This chain operates 59 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Mercy Health Services provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 3 |
|
| Quality Measures | 2 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 28 | May 21, 2025 |
| Weighted Average | 45 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 29.7% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 4.2% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 19.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 10.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.1% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.7% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 4.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 73.9% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 64.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 3.3% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 36.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 7.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 75.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 8.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 30.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 14.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 10 complaints
- 2025: 3 complaints
- 2026: 1 complaint
- Total: 14 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 18, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 16, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 16, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 21, 2025 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Oct 18, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Oct 18, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Oct 18, 2024 | Respond appropriately to all alleged violations. |
| Sep 04, 2024 | Respond appropriately to all alleged violations. |
| Sep 04, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 07, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 01, 2024 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| Apr 01, 2024 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Apr 01, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Apr 01, 2024 | Respond appropriately to all alleged violations. |
Nearby Hospitals
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FROEDTERT MEMORIAL LUTHERAN HOSPITAL
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ASCENSION ST FRANCIS HOSPITAL
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ASCENSION COLUMBIA ST MARYS HOSPITAL MILWAUKEE
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MILWAUKEE VA MEDICAL CENTER
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AURORA MEMORIAL HOSPITAL BURLINGTON
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COMMUNITY MEMORIAL HOSPITAL
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AURORA MEDICAL CTR WASHINGTON COUNTY
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WAUKESHA MEMORIAL HOSPITAL
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AURORA ST LUKES MEDICAL CENTER
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WEST ALLIS MEMORIAL HOSPITAL
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ST JOSEPHS COMMUNITY HOSPITAL WEST BEND
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AURORA MEDICAL CENTER
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ASCENSION SE WISCONSIN HOSPITAL
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OCONOMOWOC MEMORIAL HOSPITAL
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MIDWEST ORTHOPEDIC SPECIALTY HOSPITAL
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FROEDTERT COMMUNITY HOSPITAL
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ASCENSION WISCONSIN HOSP MENOMONEE FALLS CAMPUS
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CHILDRENS HOSPITAL OF WISCONSIN
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ORTHOPAEDIC HOSPITAL OF WISCONSIN
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Owner & Operator Information
Business Entity
NSH MERCY LLC
Ownership Structure
- DAVID MILLS Indirect
- NSHF OPERATIONS LLC Direct: 100%
Management & Direction
- TROY BAUMANN CORPORATE DIRECTOR
- TROY BAUMANN OPERATIONAL/MANAGERIAL CONTROL
- TROY BAUMANN ADP OF THE SNF
- CHRISTINA BELONGIA OPERATIONAL/MANAGERIAL CONTROL
- CHRISTINA BELONGIA ADP OF THE SNF
- MUNIBA CHOHAN OPERATIONAL/MANAGERIAL CONTROL
- MUNIBA CHOHAN ADP OF THE SNF
- CIBC BANK USA OPERATIONAL/MANAGERIAL CONTROL
- CLIFTONLARSONALLEN LLP ADP OF THE SNF
- CLIFTONLARSONALLEN LLP OPERATIONAL/MANAGERIAL CONTROL
- CONTINUUM THERAPY PARTNERS LLC OPERATIONAL/MANAGERIAL CONTROL
- CONTINUUM THERAPY PARTNERS LLC ADP OF THE SNF
- DARREN GEE ADP OF THE SNF
- DARREN GEE OPERATIONAL/MANAGERIAL CONTROL
- LAUREN GREER ADP OF THE SNF
- LAUREN GREER OPERATIONAL/MANAGERIAL CONTROL
- JEFFREY HOEHN ADP OF THE SNF
- JEFFREY HOEHN OPERATIONAL/MANAGERIAL CONTROL
- JEFFREY HOEHN CORPORATE DIRECTOR
- MERCY PROPERTY HOLDINGS LLC ADP OF THE SNF
- NORTH SHORE HEALTHCARE LLC ADP OF THE SNF
- NORTH SHORE HEALTHCARE LLC OPERATIONAL/MANAGERIAL CONTROL
- NSH REHAB LLC ADP OF THE SNF
- NSH REHAB LLC OPERATIONAL/MANAGERIAL CONTROL
- NSHF WISCONSIN LLC ADP OF THE SNF
- COLLEEN PATZER ADP OF THE SNF
- COLLEEN PATZER OPERATIONAL/MANAGERIAL CONTROL
- BRIAN PURTELL OPERATIONAL/MANAGERIAL CONTROL
- BRIAN PURTELL ADP OF THE SNF
- EDWARD RIVERA OPERATIONAL/MANAGERIAL CONTROL
- EDWARD RIVERA ADP OF THE SNF
- WIPFLI LLP ADP OF THE SNF
- WIPFLI LLP OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clement Manor Health Care Center | N/A | 5 |
| Lasata Care Center | N/A | 5 |
| Milwaukee Catholic Home | N/A | 5 |
| Milwaukee Health and Rehab | N/A | 4 |
| Complete Care at Germantown | N/A | 4 |
| Cedarburg Health Services | N/A | 3 |
| St Ann Health and Rehabilitation Center | N/A | 4 |
| Complete Care at Hales Corners | N/A | 3 |
| Complete Care at Ridgewood LLC | N/A | 3 |
| Mercy Health Services | N/A | 3 |
Related Analysis
Best Nursing Homes in MILWAUKEE, WI
Compare Mercy Health Services to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Mercy Health Services directly at 4143833699. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.