About Complete Care at Glendale West
Complete Care At Glendale West, located in GLENDALE, WI, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Complete Care at Glendale West
- More Nursing Time: Staff spends 4.21 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 4.21 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the COMPLETE CARE network. This chain operates 85 facilities.
Chain Performance Overview
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Complete Care at Glendale West provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 80 | May 22, 2025 |
| Weighted Average | 79 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 16.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 21.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 9.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 13.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.5% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 87.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 73.4% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 15.1% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 11.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 84.8% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.3% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 20.4% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 9.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 6 complaints
- 2025: 10 complaints
- Total: 18 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Dec 05, 2025 | Allow residents to self-administer drugs if determined clinically appropriate. |
| Dec 05, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Dec 05, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 05, 2025 | Provide and implement an infection prevention and control program. |
| Jun 22, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jun 22, 2025 | Give residents a notice of rights, rules, services and charges. |
| Jun 22, 2025 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Jun 22, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jun 22, 2025 | Ensure that residents are free from significant medication errors. |
| Jun 22, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 17, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Dec 17, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Oct 15, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Jul 05, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Jul 05, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Feb 24, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 26, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 26, 2023 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
Nearby Hospitals
FROEDTERT MEMORIAL LUTHERAN HOSPITAL
MILWAUKEE, WI
ASCENSION COLUMBIA ST MARYS HOSPITAL MILWAUKEE
MILWAUKEE, WI
MILWAUKEE VA MEDICAL CENTER
MILWAUKEE, WI
ASCENSION ST FRANCIS HOSPITAL
MILWAUKEE, WI
WAUKESHA MEMORIAL HOSPITAL
WAUKESHA, WI
COMMUNITY MEMORIAL HOSPITAL
MENOMONEE FALLS, WI
AURORA ST LUKES MEDICAL CENTER
MILWAUKEE, WI
WEST ALLIS MEMORIAL HOSPITAL
WEST ALLIS, WI
ST JOSEPHS COMMUNITY HOSPITAL WEST BEND
WEST BEND, WI
AURORA MEDICAL CTR WASHINGTON COUNTY
HARTFORD, WI
ASCENSION SE WISCONSIN HOSPITAL
MILWAUKEE, WI
OCONOMOWOC MEMORIAL HOSPITAL
OCONOMOWOC, WI
AURORA MEDICAL CENTER
GRAFTON, WI
FROEDTERT COMMUNITY HOSPITAL
NEW BERLIN, WI
ASCENSION WISCONSIN HOSP MENOMONEE FALLS CAMPUS
MENOMONEE FALLS, WI
CHILDRENS HOSPITAL OF WISCONSIN
MILWAUKEE, WI
AURORA PSYCHIATRIC HOSPITAL
WAUWATOSA, WI
WAUKESHA COUNTY MENTAL HEALTH CTR
WAUKESHA, WI
ORTHOPAEDIC HOSPITAL OF WISCONSIN
GLENDALE, WI
MIDWEST ORTHOPEDIC SPECIALTY HOSPITAL
FRANKLIN, WI
Owner & Operator Information
Business Entity
GLENDALE CARE AND REHAB CENTER LLC
Ownership Structure
- YOSEF HELMAN Direct: 33%
- PC GLENDALE HOLDCO LLC Direct: 34%
- NISANEL SILVERBERG Direct: 33%
- SMS 2021 TRUST Indirect
Management & Direction
- NISANEL SILVERBERG W-2 MANAGING EMPLOYEE
- SHALOM STEIN CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clement Manor Health Care Center | N/A | 5 |
| Lasata Care Center | N/A | 5 |
| Milwaukee Catholic Home | N/A | 5 |
| Milwaukee Health and Rehab | N/A | 4 |
| Complete Care at Germantown | N/A | 4 |
| Cedarburg Health Services | N/A | 3 |
| St Ann Health and Rehabilitation Center | N/A | 4 |
| Complete Care at Hales Corners | N/A | 3 |
| Cedar Lake Health and Rehab Center | N/A | 4 |
| Mercy Health Services | N/A | 3 |
Related Analysis
Best Nursing Homes in GLENDALE, WI
Compare Complete Care at Glendale West to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Complete Care at Glendale West directly at 4143510543. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.