About Willowcrest Health Services
Willowcrest Health Services, located in SOUTH MILWAUKEE, WI, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Willowcrest Health Services
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.33 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the NORTH SHORE HEALTHCARE network. This chain operates 59 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Willowcrest Health Services provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 76 | Jun 05, 2025 |
| Weighted Average | 120 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 28.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 4.3% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 0.8% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 19.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 97.6% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 95.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 43.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 94.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 25.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 6.9% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 4 complaints
- 2025: 1 complaint
- Total: 5 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 31, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 12, 2024 | Post nurse staffing information every day. |
| Apr 26, 2024 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident?s advance directives. |
| Apr 26, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 26, 2024 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
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Owner & Operator Information
Business Entity
NSH SOUTH MILWAUKEE LLC
Ownership Structure
- DAVID MILLS Indirect
- NSHF OPERATIONS LLC Direct: 100%
Management & Direction
- TROY BAUMANN CORPORATE DIRECTOR
- JEFFREY HOEHN W-2 MANAGING EMPLOYEE
- JEFFREY HOEHN CORPORATE DIRECTOR
- NORTH SHORE HEALTHCARE LLC OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clement Manor Health Care Center | N/A | 5 |
| Milwaukee Catholic Home | N/A | 5 |
| Complete Care at Ridgewood LLC | N/A | 4 |
| Milwaukee Health and Rehab | N/A | 4 |
| Complete Care at Germantown | N/A | 4 |
| Brookside Care Center | N/A | 5 |
| St Ann Health and Rehabilitation Center | N/A | 4 |
| Complete Care at Hales Corners | N/A | 3 |
| Mercy Health Services | N/A | 3 |
| Congregational Home, Inc. | N/A | 4 |
Related Analysis
Best Nursing Homes in SOUTH MILWAUKEE, WI
Compare Willowcrest Health Services to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Willowcrest Health Services directly at 4147627336. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.