About Mercer Healthcare Center
Mercer Healthcare Center, located in BLUEFIELD, WV, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Mercer Healthcare Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.40 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the COMMUNICARE HEALTH network. This chain operates 122 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Mercer Healthcare Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 3 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 112 | Jan 28, 2025 |
| Weighted Average | 166 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 17.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 12.0% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.4% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.5% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 5.1% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.3% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 96.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 69.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 20.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 29.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 99.1% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 76.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 24.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 16.9% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 14 complaints
- 2024: 26 complaints
- 2025: 1 complaint
- Total: 41 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 28, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jul 13, 2024 | Provide and implement an infection prevention and control program. |
| Jul 13, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jun 04, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Jun 04, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jun 04, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 04, 2024 | Respond appropriately to all alleged violations. |
| Jun 04, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 24, 2024 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Mar 05, 2024 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
| Mar 05, 2024 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. |
| Mar 05, 2024 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. |
| Mar 05, 2024 | Keep residents' personal and medical records private and confidential. |
| Mar 05, 2024 | Respond appropriately to all alleged violations. |
| Mar 05, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 05, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 05, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 05, 2024 | Provide and implement an infection prevention and control program. |
| Mar 05, 2024 | Provide enough food/fluids to maintain a resident's health. |
| Mar 05, 2024 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Mar 05, 2024 | Post nurse staffing information every day. |
| Mar 05, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Mar 05, 2024 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. |
| Mar 05, 2024 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Mar 05, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Mar 05, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Jan 19, 2024 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Oct 31, 2023 | Ensure medication error rates are not 5 percent or greater. |
| Oct 31, 2023 | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| Oct 31, 2023 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| Oct 31, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Oct 31, 2023 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Oct 31, 2023 | Respond appropriately to all alleged violations. |
| Oct 31, 2023 | Ensure each resident receives an accurate assessment. |
| Oct 31, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Oct 31, 2023 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| Oct 31, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Oct 31, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 31, 2023 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| Oct 31, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Jun 19, 2023 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
Nearby Hospitals
PRINCETON COMMUNITY HOSPITAL ASSN INC
PRINCETON, WV
WYTHE COUNTY COMMUNITY HOSPITAL
WYTHEVILLE, VA
CARILION TAZEWELL COMMUNITY HOSPITAL
TAZEWELL, VA
WELCH COMMUNITY HOSPITAL
WELCH, WV
Owner & Operator Information
Management & Direction
- DONNA GROVES CORPORATE OFFICER
- DONNA GROVES OPERATIONAL/MANAGERIAL CONTROL
- RICHARD ODENTHAL INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- DOMINIC ROMEO CORPORATE OFFICER
- DOMINIC ROMEO OPERATIONAL/MANAGERIAL CONTROL
- MICHAEL SAVAL ADP OF THE SNF
- MICHAEL SAVAL OPERATIONAL/MANAGERIAL CONTROL
- SHERRY SHIRES ADP OF THE SNF
- SHERRY SHIRES OPERATIONAL/MANAGERIAL CONTROL
- SOUTHVIEW MGT CO. LLC OPERATIONAL/MANAGERIAL CONTROL
- SOUTHVIEW MGT CO. LLC ADP OF THE SNF
- CHARLES STOLTZ CORPORATE OFFICER
- RONALD WILHEIM CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Bland County Nursing and Rehab Center | N/A | 5 |
| Wythe Cnty Community Hosp Ecu | N/A | 4 |
| Mcdowell Healthcare Center | N/A | 5 |
| Heritage Hall-Rich Creek | N/A | 4 |
| Glenwood Healthcare Center | N/A | 4 |
| Princeton Health Care Center | N/A | 3 |
| Wyoming Healthcare Center | N/A | 3 |
| Heritage Hall Tazewell | N/A | 1 |
| Mercer Healthcare Center | N/A | 2 |
| Bluestone Health and Rehabilitation | N/A | 1 |
Related Analysis
Best Nursing Homes in BLUEFIELD, WV
Compare Mercer Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Mercer Healthcare Center directly at 3043255448. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.