About Heritage Hall-Rich Creek
Heritage Hall-rich Creek, located in RICH CREEK, VA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Heritage Hall-Rich Creek
- High Quality Care: With a 4-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #4 out of 16 facilities within 25 miles.
Key Performance Indicators
- CMS Overall Rating 4 Stars
- Nursing Hours 3.61 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the HERITAGE HALL network. This chain operates 16 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Heritage Hall-Rich Creek provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 4 |
|
| Health Inspection | 4 |
|
| Quality Measures | 2 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 36 | Mar 14, 2024 |
| Weighted Average | 33 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 10.5% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.3% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.2% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 23.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.8% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.3% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 100.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 24.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 28.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 96.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 21.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 27.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 1 complaint
- Total: 1 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| May 15, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
Nearby Hospitals
PRINCETON COMMUNITY HOSPITAL ASSN INC
PRINCETON, WV
LEWISGALE HOSPITAL MONTGOMERY
BLACKSBURG, VA
CARILION NEW RIVER VALLEY MEDICAL CENTER
CHRISTIANSBURG, VA
LEWISGALE HOSPITAL PULASKI
PULASKI, VA
CARILION GILES COMMUNITY HOSPITAL
PEARISBURG, VA
SUMMERS COUNTY ARH HOSPITAL
HINTON, WV
Owner & Operator Information
Management & Direction
- AMERICAN HEALTHCARE LLC OPERATIONAL/MANAGERIAL CONTROL
- AMERICAN HEALTHCARE LLC ADP OF THE SNF
- ROBERT DALTON CORPORATE OFFICER
- ROBERT DALTON OPERATIONAL/MANAGERIAL CONTROL
- ROBERT DALTON ADP OF THE SNF
- THOMAS EAST CORPORATE OFFICER
- THOMAS EAST ADP OF THE SNF
- CASSANDRA GALLANT CORPORATE OFFICER
- CASSANDRA GALLANT ADP OF THE SNF
- WILLIAM HOPKINS CORPORATE DIRECTOR
- SHARON LAMBERT-MCDANIEL OPERATIONAL/MANAGERIAL CONTROL
- SHARON LAMBERT-MCDANIEL ADP OF THE SNF
- MAZEN MADHOUN ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Bland County Nursing and Rehab Center | N/A | 5 |
| The Wybe and Marietje Kroontje Health Care Center | N/A | 5 |
| Heritage Hall Blacksburg | N/A | 4 |
| Heritage Hall-Rich Creek | N/A | 4 |
| Pulaski Hlth and Rehab Cntr | N/A | 4 |
| Glenwood Healthcare Center | N/A | 4 |
| Radford Health and Rehab Center | N/A | 4 |
| Main Street Care | N/A | 4 |
| Princeton Health Care Center | N/A | 3 |
| Lindside Healthcare Center | N/A | 4 |
Related Analysis
Best Nursing Homes in RICH CREEK, VA
Compare Heritage Hall-Rich Creek to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Heritage Hall-Rich Creek directly at 5407262328. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.