About Norfolk Health Care Center
Norfolk Health Care Center, located in NORFOLK, VA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Norfolk Health Care Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.07 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the LIFEWORKS REHAB network. This chain operates 66 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Norfolk Health Care Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 178 | Jul 15, 2021 |
| Weighted Average | 157 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 20.4% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 16.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.6% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.6% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 23.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.9% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 61.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 89.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 50.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 3.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 30.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 17.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.4% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 76.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 26.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 16.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 1 complaint
- 2025: 1 complaint
- 2026: 12 complaints
- Total: 14 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 06, 2026 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Apr 06, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jan 30, 2026 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Jan 30, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Jan 30, 2026 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. |
| Jan 30, 2026 | Provide and implement an infection prevention and control program. |
| Jan 30, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Jan 30, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Jan 30, 2026 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Jan 30, 2026 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. |
| Jan 30, 2026 | Provide and implement an infection prevention and control program. |
| Jan 30, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Dec 16, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Oct 01, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
Nearby Hospitals
BON SECOURS MARYVIEW MEDICAL CENTER
PORTSMOUTH, VA
SENTARA LEIGH HOSPITAL
NORFOLK, VA
RIVERSIDE REGIONAL MEDICAL CENTER
NEWPORT NEWS, VA
CHESAPEAKE GENERAL HOSPITAL
CHESAPEAKE, VA
SENTARA NORFOLK GENERAL HOSPITAL
NORFOLK, VA
MARY IMMACULATE HOSPITAL
NEWPORT NEWS, VA
SENTARA OBICI HOSPITAL
SUFFOLK, VA
SENTARA VIRGINIA BEACH GENERAL HOSPITAL
VIRGINIA BEACH, VA
HAMPTON VA MEDICAL CENTER
HAMPTON, VA
SENTARA CAREPLEX HOSPITAL
HAMPTON, VA
SENTARA PRINCESS ANNE HOSPITAL
VIRGINIA BEACH, VA
NMC Portsmouth
Portsmouth, VA
BON SECOURS HARBOUR VIEW MEDICAL CENTER
SUFFOLK, VA
CHILDRENS HOSPITAL OF THE KINGS DAUGHTERS INC
NORFOLK, VA
VIRGINIA BEACH PSYCHIATRIC CENTER
VIRGINIA BEACH, VA
Owner & Operator Information
Business Entity
NORFOLK SNF LLC
Ownership Structure
- CHARLES 1994 FAMILY GRANTOR TRUST Indirect
- CHESAPEAKE EAST LLC Indirect
- EDWARD 1998 FAMILY GRANTOR TRUST Indirect
- EK 2005 FAMILY TRUST Indirect
- FAY 2014 FAMILY GRANTOR TRUST Indirect
- FAY 2014 LLC Indirect
- LL 2013 FAMILY TRUST Indirect
- MMS 2008 FAMILY TRUST Indirect
- MZR EAST LLC Indirect
- NORFOLK HOLDINGS I LLC Direct: 100%
- SAUL 2012 FAMILY GRANTOR TRUST Indirect
- SILVERSTONE EAST LLC Indirect
- SOL 2000 FAMILY GRANTOR TRUST Indirect
- SOL 2000 LLC Indirect
- STEVENS 3920 & FAMILY LLC Indirect
- STEVENS 3920 FAMILY GRANTOR TRUST Indirect
- STEVENS 3920 LLC Indirect
Management & Direction
- RYLBSS EAST MANAGER LLC OPERATIONAL/MANAGERIAL CONTROL
- STEVEN WILSON W-2 MANAGING EMPLOYEE
- STEVEN WILSON CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Lake Prince Woods, Inc | N/A | 5 |
| Westminster-Canterbury On Chesapeake Bay | N/A | 5 |
| Harbor's Edge | N/A | 5 |
| Oak Grove Health and Rehab Center, LLC | N/A | 5 |
| Riverside Lifelong Health and Rehab Smithfield | N/A | 4 |
| Our Lady of Perpetual Help | N/A | 5 |
| Seaside Hhc @ Atlantic Shore | N/A | 5 |
| Langley Post Acute | N/A | 3 |
| Regency Health and Rehabilitation Center | N/A | 2 |
| Kempsville Health and Rehab Center | N/A | 3 |
Related Analysis
Best Nursing Homes in NORFOLK, VA
Compare Norfolk Health Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Norfolk Health Care Center directly at 7576261642. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.