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Deficiency Records for Norfolk Health Care Center
View the most recent health deficiencies and inspection results for Norfolk Health Care Center. Stay informed about quality of care issues.
View the most recent health deficiencies and inspection results for Norfolk Health Care Center. Stay informed about quality of care issues.
| Deficiency | Type of Deficiency | Deficiency Date | Date Corrected | Resulted from a Complaint? |
|---|---|---|---|---|
| Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | Health | 2026-03-12 | 2026-04-06 | Y |
| Develop and implement policies and procedures to prevent abuse, neglect, and theft. | Health | 2026-03-12 | 2026-04-06 | Y |
| Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | Health | 2026-01-14 | 2026-01-30 | Y |
| Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | Health | 2026-01-14 | 2026-01-30 | Y |
| Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | Health | 2026-01-14 | 2026-01-30 | Y |
| Provide and implement an infection prevention and control program. | Health | 2026-01-14 | 2026-01-30 | Y |
| Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | Health | 2026-01-14 | 2026-01-30 | Y |
| Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | Health | 2025-09-24 | 2026-01-30 | Y |
| Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | Health | 2025-09-24 | 2026-01-30 | Y |
| Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | Health | 2025-09-24 | 2026-01-30 | Y |
| Provide and implement an infection prevention and control program. | Health | 2025-09-24 | 2026-01-30 | Y |
| Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | Health | 2025-09-24 | 2026-01-30 | Y |
| Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | Health | 2025-09-24 | 2025-12-16 | Y |
| Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | Health | 2024-09-05 | 2024-10-01 | Y |
| The resident has the right to receive notices in a format and a language he or she understands. | Health | 2021-07-15 | 2021-08-18 | N |
| Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | Health | 2021-07-15 | 2021-08-18 | N |
| Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | Health | 2021-07-15 | 2021-08-18 | N |
| Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | Health | 2021-07-15 | 2021-08-18 | N |
| Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. | Health | 2021-07-15 | 2021-08-18 | N |
| Ensure each resident receives an accurate assessment. | Health | 2021-07-15 | 2021-08-18 | N |
| Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | Health | 2021-07-15 | 2021-08-18 | N |
| Ensure services provided by the nursing facility meet professional standards of quality. | Health | 2021-07-15 | 2021-08-18 | N |
| Provide care and assistance to perform activities of daily living for any resident who is unable. | Health | 2021-07-15 | 2021-08-18 | N |
| Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | Health | 2021-07-15 | 2021-08-18 | N |
| Ensure that residents are free from significant medication errors. | Health | 2021-07-15 | 2021-08-18 | N |
| Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | Health | 2021-07-15 | 2021-08-18 | N |
| Address patient/client population and determine types of services needed. | Fire Safety | 2021-07-15 | 2021-08-18 | N |
| Establish staff and initial training requirements. | Fire Safety | 2021-07-15 | 2021-08-18 | N |
| List the names and contact information of those in the facility. | Fire Safety | 2021-07-15 | 2021-08-18 | N |
| Develop Emergency Preparedness policies and procedures. | Fire Safety | 2021-07-15 | 2021-08-18 | N |
| Conduct risk assessment and an All-Hazards approach. | Fire Safety | 2021-07-15 | 2021-08-18 | N |
| Meet other general requirements. | Fire Safety | 2021-07-15 | 2021-08-05 | N |
| Have simulated fire drills held at unexpected times. | Fire Safety | 2021-07-15 | 2021-08-05 | N |
| Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. | Fire Safety | 2019-05-09 | 2020-03-11 | N |
| Inspect, test, and maintain automatic sprinkler systems. | Fire Safety | 2019-05-09 | 2020-03-11 | N |
| Ensure smoke barriers are constructed to a 1 hour fire resistance rating. | Fire Safety | 2019-05-09 | 2020-03-11 | N |
| Have elevators that firefighters can control in the event of a fire. | Fire Safety | 2019-05-09 | 2020-03-11 | N |
| Provide a written emergency evacuation plan. | Fire Safety | 2019-05-09 | 2020-03-11 | N |
| To conduct inspection, testing and maintenance of fire doors by qualified individuals. | Fire Safety | 2019-05-09 | 2020-03-11 | N |
| Have generator or other power source capable of supplying service within 10 seconds. | Fire Safety | 2019-05-09 | 2020-03-11 | N |
| Provide care and assistance to perform activities of daily living for any resident who is unable. | Health | 2019-05-09 | 2019-06-17 | N |
| Ensure each resident receives an accurate assessment. | Health | 2019-05-09 | 2019-06-17 | N |
| Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | Health | 2019-05-09 | 2019-06-17 | N |
| Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. | Health | 2019-05-09 | 2019-06-17 | N |
| Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | Health | 2019-05-09 | 2019-06-17 | N |
| Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | Health | 2019-05-09 | 2019-06-17 | N |
| Ensure services provided by the nursing facility meet professional standards of quality. | Health | 2019-05-09 | 2019-06-17 | N |
| Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | Health | 2019-05-09 | 2019-06-17 | N |
| Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | Health | 2019-05-09 | 2019-06-17 | N |
| Provide safe and appropriate respiratory care for a resident when needed. | Health | 2019-05-09 | 2019-06-17 | N |
| Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | Health | 2019-05-09 | 2019-06-17 | N |
| Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | Health | 2019-05-09 | 2019-06-17 | N |
| Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | Health | 2019-05-09 | 2019-06-17 | N |
| Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | Health | 2019-05-09 | 2019-06-17 | N |
| Honor the resident's right to organize and participate in resident/family groups in the facility. | Health | 2019-05-09 | 2019-06-17 | N |
| Address patient/client population and determine types of services needed. | Fire Safety | 2019-05-09 | 2019-06-17 | N |
| Address subsistence needs for staff and patients. | Fire Safety | 2019-05-09 | 2019-06-17 | N |
| Establish policies and procedures for volunteers. | Fire Safety | 2019-05-09 | 2019-06-17 | N |
| Establish roles under a Waiver declared by secretary. | Fire Safety | 2019-05-09 | 2019-06-17 | N |
| Provide a means of sharing information on occupancy/needs. | Fire Safety | 2019-05-09 | 2019-06-17 | N |
| Establish emergency prep training and testing. | Fire Safety | 2019-05-09 | 2019-06-17 | N |
| Establish staff and initial training requirements. | Fire Safety | 2019-05-09 | 2019-06-17 | N |
| Provide and implement an infection prevention and control program. | Health | 2019-05-09 | 2019-06-17 | N |
| Provide properly protected cooking facilities. | Fire Safety | 2017-08-17 | 2017-10-11 | N |
| Ensure smoke barriers are constructed to a 1 hour fire resistance rating. | Fire Safety | 2017-08-17 | 2017-10-11 | N |
| Try to resolve each resident's complaints quickly. | Health | 2017-08-17 | 2017-09-27 | N |
| Provide necessary care and services to maintain or improve the highest well being of each resident . | Health | 2017-08-17 | 2017-09-27 | N |
| Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. | Health | 2017-08-17 | 2017-09-27 | N |
| Ensure that residents are safe from serious medication errors. | Health | 2017-08-17 | 2017-09-27 | N |
| Store, cook, and serve food in a safe and clean way. | Health | 2017-08-17 | 2017-09-27 | N |
| Provide routine and 24-hour emergency dental care for each resident. | Health | 2017-08-17 | 2017-09-27 | N |
| Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. | Health | 2017-08-17 | 2017-09-27 | N |
| Have a program that investigates, controls and keeps infection from spreading. | Health | 2017-08-17 | 2017-09-27 | N |
| Keep accurate, complete and organized clinical records on each resident that meet professional standards. | Health | 2017-08-17 | 2017-09-27 | N |