Otterbein New Albany

NEW ALBANY, OH • CMS Certification: 366424

  • Date Updated: May 01, 2026
  • Overall Rating: 2 Stars
  • Address: 6690 LIBERATION WAY, NEW ALBANY OH 43054
  • Phone: 6149816854
Affiliations Staffing Ratings

About Otterbein New Albany

Otterbein New Albany, located in NEW ALBANY, OH, is a non-profit organization that accepts Medicare and Medicaid.

Why Families Choose Otterbein New Albany

Key Performance Indicators

  • CMS Overall Rating 2 Stars
  • Nursing Hours N/A
  • Safety Record Clean

Chain Affiliations & Network

This facility is part of the OTTERBEIN SENIORLIFE network. This chain operates 19 facilities.

Chain Performance Overview

Inspection
2.8
Staffing
2.9
Quality
4.3

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Registered Nurses (RN)

-- hrs/day
State: 0.64 US: 0.68

Licensed Practical Nurses

-- hrs/day
State: 1.60 US: 1.54

Certified Assistants

-- hrs/day
State: 2.12 US: 2.33

CMS Quality Ratings

Category Rating Stars
Overall Rating 2
Health Inspection 1
Quality Measures 5
Staffing 1

Health Inspection History

Inspection Cycle Score Date
Cycle 1 (Most Recent) 282 Aug 21, 2024
Weighted Average 240 Combined Score
Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) N/A
Percentage of short-stay residents who had an outpatient emergency depar... (QM522) N/A
Number of hospitalizations per 1000 long-stay resident days (QM551) N/A
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) N/A

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401) 5.4%
Percentage of long-stay residents who lose too much weight (QM404) 6.5%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406) 0.0%
Percentage of long-stay residents with a urinary tract infection (QM407) 1.1%
Percentage of long-stay residents who have depressive symptoms (QM408) 6.4%
Percentage of long-stay residents who were physically restrained (QM409) 0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410) 4.3%
Percentage of long-stay residents assessed and appropriately given the p... (QM415) 96.3%
Percentage of short-stay residents assessed and appropriately given the... (QM430) 65.2%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434) 1.8%
Percentage of long-stay residents whose ability to walk independently wo... (QM451) 4.9%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) 19.9%
Percentage of long-stay residents assessed and appropriately given the s... (QM454) 96.0%
Percentage of short-stay residents who were assessed and appropriately g... (QM472) 39.7%
Percentage of long-stay residents with pressure ulcers (QM479) 3.8%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) 26.7%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481) 11.7%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

  • 2023: 2 complaints
  • 2025: 3 complaints
  • Total: 5 complaints on record

Recent Complaints (Since Jan 2023)

Date Description
Jun 02, 2025 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 02, 2025 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 02, 2025 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Nov 17, 2023 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 26, 2023 Provide enough food/fluids to maintain a resident's health.
Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

Nearby Hospitals

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DOCTORS HOSPITAL

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DUBLIN SPRINGS

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DILEY RIDGE MEDICAL CENTER

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Owner & Operator Information

Business Entity

OTTERBEIN NEW ALBANY LLC

Ownership Structure

Management & Direction

Associated Doctors

No associated doctor information available.

Local Comparison

Facility Distance Rating
Otterbein at Granville N/A 5
Country View of Sunbury N/A 5
Trueman Pointe Care Center N/A 5
Johnstown Pointe Nursing and Rehabilitation Center N/A 5
Arlington Care Center N/A 3
Country Club Center V, Inc N/A 5
Highbanks Care Center N/A 5
Westerwood Rehabilitation N/A 5
Capri Gardens N/A 5
Robert A Barnes Center N/A 5

Related Analysis

Best Nursing Homes in NEW ALBANY, OH

Compare Otterbein New Albany to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

Otterbein New Albany has a 2-star CMS overall rating out of 5, which indicates care quality that may need improvement.

Otterbein New Albany is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:
  • Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
  • Long-term Residential Care: Assistance with daily living activities for extended stays
  • Short-term Rehabilitation: Recovery services after hospital stays or surgeries
  • Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
The facility has 60 certified beds.

Otterbein New Albany accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:
  • Level of care needed (skilled nursing vs. long-term care)
  • Room type (private vs. semi-private)
  • Insurance coverage (Medicare, Medicaid, private insurance)
  • Length of stay and specific services required

For current rates and to discuss payment options, contact Otterbein New Albany directly at 6149816854. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting Otterbein New Albany, pay attention to these important factors:

Environment & Cleanliness

  • Overall cleanliness and odors
  • Resident room conditions
  • Common area maintenance
  • Safety features and accessibility

Staff & Care Quality

  • Staff-to-resident ratios
  • How staff interact with residents
  • Response time to resident needs
  • Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.

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