About Continuing Healthcare at Willow Haven
Continuing Healthcare At Willow Haven, located in ZANESVILLE, OH, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Continuing Healthcare at Willow Haven
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.15 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the CERTUS HEALTHCARE network. This chain operates 10 facilities.
Chain Performance Overview
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Continuing Healthcare at Willow Haven provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 3 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 176 | Aug 21, 2025 |
| Weighted Average | 158 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 12.4% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.4% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.0% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 3.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.8% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 6.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.1% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 93.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.6% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 3.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 26.6% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 95.2% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 20.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 4.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2024: 4 complaints
- 2025: 13 complaints
- 2026: 2 complaints
- Total: 20 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 23, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Jan 23, 2026 | Respond appropriately to all alleged violations. |
| Dec 22, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Sep 24, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Sep 24, 2025 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| Sep 24, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Sep 24, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Sep 24, 2025 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| Sep 24, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Sep 24, 2025 | Provide and implement an infection prevention and control program. |
| Sep 24, 2025 | Keep all essential equipment working safely. |
| Mar 25, 2025 | Ensure residents have reasonable access to and privacy in their use of communication methods. |
| Feb 18, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Feb 18, 2025 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| Jan 03, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Nov 18, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 30, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 12, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jul 12, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 17, 2023 | Give residents a notice of rights, rules, services and charges. |
Nearby Hospitals
LICKING MEMORIAL HOSPITAL
NEWARK, OH
COSHOCTON REGIONAL MEDICAL CENTER
COSHOCTON, OH
SOUTHEASTERN OHIO REGIONAL MEDICAL CENTER
CAMBRIDGE, OH
GENESIS HOSPITAL
ZANESVILLE, OH
Owner & Operator Information
Business Entity
CONTINUING HEALTHCARE WILLOW HAVEN LLC
Ownership Structure
- CHM OH WEST OPCO HOLDCO LLC Direct: 100%
- JASON DIPASQUA Indirect
- SHMUEL FISHMAN Indirect
- OHIO CARE SKLD LLC Indirect
- JOSEPH ORGEL Indirect
Management & Direction
- JASON DIPASQUA W-2 MANAGING EMPLOYEE
- JASON DIPASQUA CORPORATE OFFICER
- SHMUEL FISHMAN CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Arlington Care Center | N/A | 3 |
| Lafayette Pointe Nursing and Rehab Ctr | N/A | 5 |
| Altercare Cambridge Inc. | N/A | 4 |
| Oaks at Bethesda The | N/A | 4 |
| Altercare Somerset Inc. | N/A | 2 |
| Riverside Manor Nrsg and Rehab Ctr | N/A | 4 |
| Adams Lane Healthcare and Rehabilitation Center | N/A | 1 |
| Continuing Healthcare at Beckett House | N/A | 4 |
| Majestic Care of New Lexington | N/A | 3 |
| Altercare Newark North Inc. | N/A | 3 |
Related Analysis
Best Nursing Homes in ZANESVILLE, OH
Compare Continuing Healthcare at Willow Haven to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Continuing Healthcare at Willow Haven directly at 7404549747. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.