About Heritage Health Care Center
Heritage Health Care Center, located in OAKWOOD VILLAGE, OH, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Heritage Health Care Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 2.76 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the EMBASSY HEALTHCARE network. This chain operates 35 facilities.
Chain Performance Overview
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Heritage Health Care Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 64 | Nov 27, 2023 |
| Weighted Average | 94 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 0.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 10.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.6% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 3.6% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 29.9% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 5.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | N/A |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 1.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 15.9% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 42.1% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | N/A |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.2% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 1.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 10 complaints
- 2025: 3 complaints
- Total: 15 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Aug 29, 2025 | Provide and implement an infection prevention and control program. |
| Jan 10, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Jan 10, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| May 03, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| May 03, 2024 | Provide activities to meet all resident's needs. |
| May 03, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 03, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 03, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Feb 09, 2024 | Respond appropriately to all alleged violations. |
| Feb 09, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Feb 09, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jan 04, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jan 01, 2024 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Nov 27, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Nov 27, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
Nearby Hospitals
UNIVERSITY HOSPITALS AHUJA MEDICAL CENTER
BEACHWOOD, OH
METROHEALTH SYSTEM
CLEVELAND, OH
LUTHERAN HOSPITAL
CLEVELAND, OH
LAKE HEALTH
CONCORD, OH
UNIVERSITY HOSPITALS PORTAGE MEDICAL CENTER
RAVENNA, OH
SUMMA WESTERN RESERVE HOSPITAL
CUYAHOGA FALLS, OH
UH CLEVELAND MEDICAL CENTER
CLEVELAND, OH
SUMMA HEALTH SYSTEM
AKRON, OH
PARMA COMMUNITY GENERAL HOSPITAL
PARMA, OH
SOUTHWEST GENERAL HEALTH CENTER
MIDDLEBURG HEIGHTS, OH
CLEVELAND CLINIC
CLEVELAND, OH
EUCLID HOSPITAL
EUCLID, OH
UH REGIONAL HOSPITALS
CHARDON, OH
UH ST JOHN MEDICAL CENTER
WESTLAKE, OH
LOUIS STOKES CLEVELAND VA MEDICAL CENTER
CLEVELAND, OH
SOUTH POINTE HOSPITAL
WARRENSVILLE HEIGHTS, OH
HILLCREST HOSPITAL
MAYFIELD HEIGHTS, OH
MEDINA HOSPITAL
MEDINA, OH
AKRON GENERAL MEDICAL CENTER
AKRON, OH
FAIRVIEW HOSPITAL
CLEVELAND, OH
Owner & Operator Information
Business Entity
OAKWOOD HEALTH CARE SERVICES, INC.
Ownership Structure
Management & Direction
- HARIGOPAL BALAJI OPERATIONAL/MANAGERIAL CONTROL
- HARIGOPAL BALAJI ADP OF THE SNF
- KATHRYN DORSEY OPERATIONAL/MANAGERIAL CONTROL
- KATHRYN DORSEY ADP OF THE SNF
- EMBASSY HEALTHCARE MANAGEMENT INC ADP OF THE SNF
- AARON HANDLER CORPORATE OFFICER
- AARON HANDLER OPERATIONAL/MANAGERIAL CONTROL
- HERITAGE EMPLOYMENT SERVICES LLC ADP OF THE SNF
- GEORGE REPCHICK MANAGING CONTROL - GOVERNING BODY
- GEORGE REPCHICK CORPORATE OFFICER
- GEORGE REPCHICK OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Algart Health Care | N/A | 5 |
| Western Reserve Masonic Comm | N/A | 5 |
| Concord Village Skilled Nursing and Rehabilitation | N/A | 5 |
| Burton Health Care Center | N/A | 5 |
| North Park Care Center | N/A | 5 |
| Ohio Living Rockynol | N/A | 5 |
| Welsh Home The | N/A | 5 |
| Brookdale Westlake Village | N/A | 5 |
| Wadsworth Pointe | N/A | 5 |
| Ohman Family Living at Blossom | N/A | 5 |
Related Analysis
Best Nursing Homes in OAKWOOD VILLAGE, OH
Compare Heritage Health Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Heritage Health Care Center directly at 4404391448. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.