About Hanover Healthcare Center
Hanover Healthcare Center, located in MASSILLON, OH, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Hanover Healthcare Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.30 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the COMMUNICARE HEALTH network. This chain operates 122 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Hanover Healthcare Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 124 | Aug 19, 2024 |
| Weighted Average | 217 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 3.2% |
| Percentage of long-stay residents who lose too much weight (QM404) | 1.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 52.6% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 74.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 3.5% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 24.1% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 75.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 1.2% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 12.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 12 complaints
- 2024: 15 complaints
- 2025: 11 complaints
- 2026: 7 complaints
- Total: 45 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 08, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 08, 2026 | Provide activities to meet all resident's needs. |
| Apr 08, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Apr 08, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Apr 08, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Apr 08, 2026 | Provide and implement an infection prevention and control program. |
| Apr 08, 2026 | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| Jul 21, 2025 | Ensure medication error rates are not 5 percent or greater. |
| Jul 21, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jul 21, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 21, 2025 | Respond appropriately to all alleged violations. |
| Jul 21, 2025 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| Jul 21, 2025 | Ensure the activities program is directed by a qualified professional. |
| Jul 21, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 21, 2025 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Jul 21, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Apr 29, 2025 | Provide and implement an infection prevention and control program. |
| Mar 21, 2025 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. |
| Oct 25, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 25, 2024 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. |
| Oct 25, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Sep 25, 2024 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| Sep 25, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Sep 25, 2024 | Provide and implement an infection prevention and control program. |
| Sep 25, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 25, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 25, 2024 | Respond appropriately to all alleged violations. |
| Jul 12, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 14, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jun 14, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| Jun 14, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Apr 24, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Feb 14, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 29, 2023 | Provide and implement an infection prevention and control program. |
| Dec 29, 2023 | Respond appropriately to all alleged violations. |
| Dec 29, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 29, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Aug 24, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Aug 24, 2023 | Prepare residents for a safe transfer or discharge from the nursing home. |
| Jul 03, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Jul 03, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jul 03, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 23, 2023 | Provide and implement an infection prevention and control program. |
| May 23, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 23, 2023 | Ensure that residents are fully informed and understand their health status, care and treatments. |
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CRYSTAL CLINIC ORTHOPAEDIC CENTER
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AULTMAN ORRVILLE HOSPITAL
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AKRON CHILDREN'S HOSPITAL
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HEARTLAND BEHAVIORAL HEALTHCARE
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SUNRISE VISTA HEALTH AND WELLNESS
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Owner & Operator Information
Business Entity
AVIS LEASING CO., LLC
Ownership Structure
- CONSOLIDATED HEALTH HOLDINGS LLC Indirect
- CONSOLIDATED HEALTH LLC Indirect
- CONSOLIDATED OP CO. LLC Direct: 100%
- NE BAKER HOLDINGS LLC Indirect
- THE STEPHEN L. ROSEDALE 2012 SPOUSAL TRUST Indirect
Management & Direction
- AVIS (OHIO) MGMT CO. LLC ADP OF THE SNF
- AVIS (OHIO) MGMT CO. LLC OPERATIONAL/MANAGERIAL CONTROL
- C.R. STOLTZ IRREVOCABLE TRUST ADP OF THE SNF
- CONSOLIDATED HEALTH HOLDINGS LLC ADP OF THE SNF
- CONSOLIDATED HEALTH LLC ADP OF THE SNF
- DONNA GROVES OPERATIONAL/MANAGERIAL CONTROL
- SCOTT HOFFMAN ADP OF THE SNF
- SCOTT HOFFMAN OPERATIONAL/MANAGERIAL CONTROL
- I. ROSEDALE IRREVOCABLE TRUST ADP OF THE SNF
- PHILIP KIBISU ADP OF THE SNF
- PHILIP KIBISU OPERATIONAL/MANAGERIAL CONTROL
- NE BAKER HOLDINGS LLC ADP OF THE SNF
- RICHARD ODENTHAL INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- R.S. WILHEIM IRREVOCABLE TRUST ADP OF THE SNF
- DOMINIC ROMEO OPERATIONAL/MANAGERIAL CONTROL
- DOMINIC ROMEO CORPORATE OFFICER
- RONALD S WILHEIM 2012 SPOUSAL TRUST ADP OF THE SNF
- ROSEDALE FAMILY INVESTMENT COMPANY INC ADP OF THE SNF
- RRW LLC ADP OF THE SNF
- S.L. ROSEDALE IRREVOCABLE TRUST ADP OF THE SNF
- CHARLES STOLTZ CORPORATE OFFICER
- THE STEPHEN L. ROSEDALE 2012 SPOUSAL TRUST ADP OF THE SNF
- WILHEIM FAMILY INVESTMENT COMPANY INC. ADP OF THE SNF
- RONALD WILHEIM CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Western Reserve Masonic Comm | N/A | 5 |
| Ohio Living Rockynol | N/A | 5 |
| Wooster Community Hospital Snf | N/A | 5 |
| Wadsworth Pointe | N/A | 5 |
| Oak Pointe Nursing and Rehabilitation | N/A | 5 |
| Park Village Hc Np LLC | N/A | 5 |
| Pebble Creek Healthcare Center | N/A | 5 |
| Pleasant View Health Care Center | N/A | 5 |
| The Pinnacle Rehabilitation and Nursing Center | N/A | 5 |
| Heather Knoll Retirement Village | N/A | 5 |
Related Analysis
Best Nursing Homes in MASSILLON, OH
Compare Hanover Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Hanover Healthcare Center directly at 3308371741. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.