About Biltmore Haven Nursing and Rehabilitation
Biltmore Haven Nursing And Rehabilitation, located in Arden, NC, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Biltmore Haven Nursing and Rehabilitation
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.07 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the AVARDIS HEALTH network. This chain operates 38 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Biltmore Haven Nursing and Rehabilitation provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 92 | May 01, 2025 |
| Weighted Average | 259 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 28.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 0.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.0% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 12.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 9.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 3.7% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.1% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 58.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 30.8% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 3.1% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 16.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 31.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 93.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 15.2% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 27.0% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 18.9% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 5 complaints
- 2024: 18 complaints
- 2025: 5 complaints
- Total: 28 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jun 17, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jun 17, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Jun 17, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jun 17, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| May 01, 2025 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Mar 12, 2024 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Mar 12, 2024 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Mar 12, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Mar 12, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Mar 12, 2024 | Provide appropriate foot care. |
| Mar 12, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Mar 12, 2024 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Mar 12, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Feb 27, 2024 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. |
| Feb 27, 2024 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Feb 27, 2024 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Feb 27, 2024 | Provide or obtain dental services for each resident. |
| Feb 27, 2024 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Feb 27, 2024 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| Feb 27, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 27, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 27, 2024 | Ensure that residents are free from significant medication errors. |
| Jan 16, 2024 | Provide and implement an infection prevention and control program. |
| May 30, 2023 | Encode each resident?s assessment data and transmit these data to the State within 7 days of assessment. |
| May 30, 2023 | Provide and implement an infection prevention and control program. |
| May 30, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| May 30, 2023 | Assure that each resident?s assessment is updated at least once every 3 months. |
| Apr 10, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
Nearby Hospitals
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ADVENT HEALTH POLK
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Owner & Operator Information
Business Entity
3864 SWEETEN CREEK ROAD OPCO LLC
Ownership Structure
Management & Direction
- BRIANA CARSON ADP OF THE SNF
- BRIANA CARSON OPERATIONAL/MANAGERIAL CONTROL
- CSE ARDEN LP ADP OF THE SNF
- NITA DAVIS ADP OF THE SNF
- NITA DAVIS OPERATIONAL/MANAGERIAL CONTROL
- TIFFANY HOBACK ADP OF THE SNF
- TIFFANY HOBACK MANAGING CONTROL - GOVERNING BODY
- TIFFANY HOBACK OPERATIONAL/MANAGERIAL CONTROL
- TEQUILLA JONES ADP OF THE SNF
- TEQUILLA JONES OPERATIONAL/MANAGERIAL CONTROL
- BRANDI SEMONES MANAGING CONTROL - GOVERNING BODY
- BRANDI SEMONES OPERATIONAL/MANAGERIAL CONTROL
- BRANDI SEMONES ADP OF THE SNF
- SNF MGR LLC OPERATIONAL/MANAGERIAL CONTROL
- SNF MGR LLC ADP OF THE SNF
- TIMOTHY TURBETT OPERATIONAL/MANAGERIAL CONTROL
- TIMOTHY TURBETT ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Lodge at Mills River | N/A | 5 |
| Willowbrooke Court Sc Ctr at Tryon Estates | N/A | 5 |
| Black Mountain Neuro-Medical Treatment Center | N/A | 5 |
| Carolina Village Inc | N/A | 5 |
| Deerfield Episcopal Retirement | N/A | 5 |
| Aston Park Health Care Center | N/A | 5 |
| Givens Health Center | N/A | 5 |
| Hendersonville Health and Rehabilitation | N/A | 5 |
| The Greens at Weaverville | N/A | 4 |
| Transylvania Regional Hospital | N/A | 5 |
Related Analysis
Best Nursing Homes in Arden, NC
Compare Biltmore Haven Nursing and Rehabilitation to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Biltmore Haven Nursing and Rehabilitation directly at 8286810904. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.