About Tsali Care Center
Tsali Care Center, located in Cherokee, NC, is a non-profit organization that accepts Medicare and Medicaid.
Why Families Choose Tsali Care Center
- More Nursing Time: Staff spends 5.75 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 5.75 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Tsali Care Center provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 240 | Aug 01, 2025 |
| Weighted Average | 255 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 25.6% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 7.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.3% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 18.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 8.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.5% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 3.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 7.5% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 6.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 91.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 64.4% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 17.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 19.9% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 74.6% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 38.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 11.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 24.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 19.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 8 complaints
- 2024: 6 complaints
- 2025: 9 complaints
- Total: 23 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Sep 21, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Sep 08, 2025 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| May 01, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 01, 2025 | Provide and implement an infection prevention and control program. |
| May 01, 2025 | Ensure that residents are free from significant medication errors. |
| May 01, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| May 01, 2025 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| May 01, 2025 | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. |
| May 01, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Nov 18, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Nov 08, 2024 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Nov 07, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 25, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| May 04, 2024 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| May 04, 2024 | Provide and implement an infection prevention and control program. |
| Nov 06, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Nov 06, 2023 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Nov 06, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Nov 06, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Oct 22, 2023 | Assure the security of all personal funds of residents deposited with the facility. |
| Oct 22, 2023 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. |
| Oct 22, 2023 | Honor the resident's right to manage his or her financial affairs. |
| Oct 20, 2023 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. |
Nearby Hospitals
HARRIS REGIONAL HOSPITAL
SYLVA, NC
HAYWOOD REGIONAL MEDICAL CENTER
CLYDE, NC
CHEROKEE INDIAN HOSPITAL AUTHORITY
CHEROKEE, NC
DLP SWAIN COUNTY HOSPITAL LLC
BRYSON CITY, NC
Owner & Operator Information
Business Entity
CHEROKEE INDIAN HOSPITAL AUTHORITY
Ownership Structure
Management & Direction
- CHEROKEE INDIAN HOSPITAL AUTHORITY OPERATIONAL/MANAGERIAL CONTROL
- CASEY COOPER CORPORATE OFFICER
- JONATHAN DANDO W-2 MANAGING EMPLOYEE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Skyland Terrace and Rehabilitation | N/A | 4 |
| Smoky Mountain Health and Rehabilitation Center | N/A | 4 |
| Macon Valley Nursing and Rehabilitation Center | N/A | 2 |
| Skyland Care Center | N/A | 2 |
| Mountain View Manor Nursing Center | N/A | 1 |
| Smoky Mountain Post-Acute and Rehabilitation Cente | N/A | 1 |
| Maggie Valley Nursing and Rehabilitation | N/A | 1 |
| Autumn Care of Waynesville | N/A | 1 |
| Vero Health and Rehab of Sylva | N/A | 1 |
| Tsali Care Center | N/A | 2 |
Related Analysis
Best Nursing Homes in Cherokee, NC
Compare Tsali Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Tsali Care Center directly at 8284975048. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.