About Pembroke Center
Pembroke Center, located in Pembroke, NC, is a for-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Pembroke Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.36 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the GENESIS HEALTHCARE network. This chain operates 187 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Pembroke Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 1 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 168 | Nov 21, 2025 |
| Weighted Average | 199 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 20.3% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 21.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.3% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 4.0% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 15.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 13.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 3.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 15.4% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 80.5% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 22.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 21.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 19.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 87.8% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 41.8% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 7.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 25.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 10.9% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 11 complaints
- 2024: 5 complaints
- 2025: 3 complaints
- 2026: 11 complaints
- Total: 30 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 27, 2026 | Ensure that residents are free from significant medication errors. |
| Jan 27, 2026 | Ensure that residents are free from significant medication errors. |
| Jan 20, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jan 20, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jan 20, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Jan 20, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jan 20, 2026 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Jan 20, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jan 20, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jan 20, 2026 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| Jan 20, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Sep 10, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 07, 2025 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. |
| May 28, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Dec 18, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Dec 18, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 18, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 18, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| May 18, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Dec 14, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Dec 14, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 14, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| Aug 17, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 17, 2023 | Keep residents' personal and medical records private and confidential. |
| Aug 17, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 17, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Aug 17, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 17, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Jun 29, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jun 29, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
Nearby Hospitals
CAPE FEAR VALLEY MEDICAL CENTER
FAYETTEVILLE, NC
SOUTHEASTERN REGIONAL MEDICAL CENTER
LUMBERTON, NC
SCOTLAND MEMORIAL HOSPITAL
LAURINBURG, NC
MCLEOD MEDICAL CENTER - DILLON
DILLON, SC
CAPE FEAR VALLEY HOKE HOSPITAL
RAEFORD, NC
Owner & Operator Information
Business Entity
SUNBRIDGE RETIREMENT CARE ASSOCIATES, LLC
Ownership Structure
- FC GEN OPERATIONS INVESTMENT LLC Indirect
- GENESIS HEALTHCARE LLC Indirect
- SUN HEALTHCARE GROUP INC. Indirect
- SUNBRIDGE HEALTHCARE LLC Direct: 100%
Management & Direction
- MICHAEL BERG CORPORATE OFFICER
- LAURA BRIDGEFORD CORPORATE OFFICER
- GENESIS ADMINISTRATIVE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- GENESIS ADMINISTRATIVE SERVICES LLC ADP OF THE SNF
- AVI MENDELSON CORPORATE OFFICER
- SYREETA PARHAM OPERATIONAL/MANAGERIAL CONTROL
- SYREETA PARHAM ADP OF THE SNF
- POWERBACK REHABILITATION LLC OPERATIONAL/MANAGERIAL CONTROL
- POWERBACK REHABILITATION LLC ADP OF THE SNF
- JEFFREY SEDER OPERATIONAL/MANAGERIAL CONTROL
- JEFFREY SEDER ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Scotia Village - Snf | N/A | 5 |
| Autumn Care of Fayetteville | N/A | 5 |
| Glenflora | N/A | 5 |
| Scottish Pines Rehabilitation and Nursing Center | N/A | 4 |
| Village Green Health and Rehabilitation | N/A | 5 |
| Autumn Care of Raeford | N/A | 2 |
| Wesley Pines Retirement Community | N/A | 3 |
| The Carrolton of Fayetteville | N/A | 3 |
| Bennettsville Health and Rehabilitation Center | N/A | 2 |
| Pruitthealth- Dillon | N/A | 2 |
Related Analysis
Best Nursing Homes in Pembroke, NC
Compare Pembroke Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Pembroke Center directly at 9105211273. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.