About Glenflora
Glenflora, located in Lumberton, NC, is a non-profit organization that accepts Medicare and Medicaid.
Why Families Choose Glenflora
- High Quality Care: With a 5-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #2 out of 16 facilities within 25 miles.
- More Nursing Time: Staff spends 4.49 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 5 Stars
- Nursing Hours 4.49 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the LUTHERAN SERVICES CAROLINAS network. This chain operates 9 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Glenflora provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 5 |
|
| Health Inspection | 4 |
|
| Quality Measures | 5 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 8 | Feb 12, 2026 |
| Weighted Average | 11 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 7.3% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 16.3% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.3% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 19.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 10.5% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.1% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 5.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.6% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 92.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.7% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 35.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 16.1% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.6% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 59.6% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 6.3% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 7.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- Total: 1 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Nov 02, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
Nearby Hospitals
COLUMBUS REGIONAL HEALTHCARE SYSTEM
WHITEVILLE, NC
CAPE FEAR VALLEY MEDICAL CENTER
FAYETTEVILLE, NC
SOUTHEASTERN REGIONAL MEDICAL CENTER
LUMBERTON, NC
MCLEOD MEDICAL CENTER - DILLON
DILLON, SC
CAPE FEAR VALLEY HOKE HOSPITAL
RAEFORD, NC
CAPE FEAR VALLEY-BLADEN COUNTY HOSPITAL
ELIZABETHTOWN, NC
Owner & Operator Information
Business Entity
GLENFLORA
Ownership Structure
Management & Direction
- GLENFLORA ADP OF THE SNF
- GLENFLORA OPERATIONAL/MANAGERIAL CONTROL
- TED GOINS MANAGING CONTROL - GOVERNING BODY
- TED GOINS TRUSTEE OF THE SNF
- TED GOINS OPERATIONAL/MANAGERIAL CONTROL
- RICHARD HERMAN MANAGING CONTROL - GOVERNING BODY
- RICHARD HERMAN TRUSTEE OF THE SNF
- RANDALL KROPP CORPORATE DIRECTOR
- AUSTIN LOCKLEAR OPERATIONAL/MANAGERIAL CONTROL
- AUSTIN LOCKLEAR ADP OF THE SNF
- CHARLENE LOCKLEAR OPERATIONAL/MANAGERIAL CONTROL
- CHARLENE LOCKLEAR ADP OF THE SNF
- LSA MANAGEMENT INC. OPERATIONAL/MANAGERIAL CONTROL
- LSA MANAGEMENT INC. ADP OF THE SNF
- LUTHERAN SERVICES FOR THE AGING INC. OPERATIONAL/MANAGERIAL CONTROL
- LUTHERAN SERVICES FOR THE AGING INC. TRUSTEE OF THE SNF
- LUTHERAN SERVICES FOR THE AGING INC. ADP OF THE SNF
- KAREN MADDRY CORPORATE OFFICER
- KAREN MADDRY MANAGING CONTROL - GOVERNING BODY
- DOUGLAS NELSON MANAGING CONTROL - GOVERNING BODY
- KIRBY NICKERSON CORPORATE OFFICER
- KIRBY NICKERSON ADP OF THE SNF
- KESHA SMITH OPERATIONAL/MANAGERIAL CONTROL
- KESHA SMITH CORPORATE DIRECTOR
- KESHA SMITH ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Autumn Care of Fayetteville | N/A | 4 |
| Glenflora | N/A | 5 |
| Village Green Health and Rehabilitation | N/A | 5 |
| Shoreland Health Care and Retirement Center Inc | N/A | 3 |
| Bladen East Health and Rehab | N/A | 3 |
| Autumn Care of Raeford | N/A | 2 |
| Elizabethtown Healthcare and Rehab Center | N/A | 3 |
| Wesley Pines Retirement Community | N/A | 3 |
| The Carrolton of Fayetteville | N/A | 3 |
| Pruitthealth- Dillon | N/A | 2 |
Related Analysis
Best Nursing Homes in Lumberton, NC
Compare Glenflora to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Glenflora directly at 9107392821. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.