About Vero Health and Rehab of Sylva
Vero Health And Rehab Of Sylva, located in Sylva, NC, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Vero Health and Rehab of Sylva
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.40 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the REGIONAL HEALTH PROPERTIES network. This chain operates 5 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Vero Health and Rehab of Sylva provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 32 | Aug 14, 2025 |
| Weighted Average | 247 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 16.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 13.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.0% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.3% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 27.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 8.5% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 5.7% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 4.5% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.5% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 97.6% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 63.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 37.1% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 30.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 73.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.8% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 29.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 12.2% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 28 complaints
- 2024: 29 complaints
- 2025: 1 complaint
- Total: 58 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Aug 20, 2025 | Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours. |
| Aug 20, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 20, 2024 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. |
| Aug 20, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Aug 20, 2024 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Aug 20, 2024 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. |
| Aug 20, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Aug 20, 2024 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. |
| Aug 20, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 20, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Aug 20, 2024 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Aug 20, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 20, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 20, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Aug 20, 2024 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Aug 20, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Aug 20, 2024 | Provide and implement an infection prevention and control program. |
| Aug 20, 2024 | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| Aug 20, 2024 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Aug 20, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 20, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 20, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 30, 2024 | Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. |
| Jul 30, 2024 | Ensure that residents are free from significant medication errors. |
| Jul 30, 2024 | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. |
| Jul 30, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jul 30, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 30, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 30, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jul 30, 2024 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Dec 07, 2023 | Provide and implement an infection prevention and control program. |
| Dec 07, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Dec 07, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Dec 07, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 07, 2023 | Provide and implement an infection prevention and control program. |
| Dec 07, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Dec 07, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 07, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 07, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Nov 30, 2023 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| Nov 30, 2023 | Ensure that residents are free from significant medication errors. |
| Nov 30, 2023 | Ensure medication error rates are not 5 percent or greater. |
| Nov 30, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| Nov 11, 2023 | Encode each resident?s assessment data and transmit these data to the State within 7 days of assessment. |
| Jul 05, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jul 05, 2023 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Jul 05, 2023 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Jul 05, 2023 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Jul 05, 2023 | Ensure that residents are free from significant medication errors. |
| Jul 05, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jul 05, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jul 05, 2023 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Jul 05, 2023 | Ensure each resident receives an accurate assessment. |
| Jul 05, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jul 05, 2023 | Keep residents' personal and medical records private and confidential. |
| Jul 05, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jul 05, 2023 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Jul 05, 2023 | Reasonably accommodate the needs and preferences of each resident. |
Nearby Hospitals
HARRIS REGIONAL HOSPITAL
SYLVA, NC
HAYWOOD REGIONAL MEDICAL CENTER
CLYDE, NC
CHEROKEE INDIAN HOSPITAL AUTHORITY
CHEROKEE, NC
DLP SWAIN COUNTY HOSPITAL LLC
BRYSON CITY, NC
Owner & Operator Information
Business Entity
SYLVA OPERATIONS LLC
Ownership Structure
Management & Direction
- BRADLEY MCABEE ADP OF THE SNF
- BRENT MORRISON CORPORATE OFFICER
- BRENT MORRISON ADP OF THE SNF
- REGIONAL HEALTH PROPERTIES INC ADP OF THE SNF
- TEDDIE SIMMONS OPERATIONAL/MANAGERIAL CONTROL
- TEDDIE SIMMONS ADP OF THE SNF
- KEN TAYLOR CORPORATE DIRECTOR
- DAVID TENWICK CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Eckerd Living Center | N/A | 5 |
| Skyland Terrace and Rehabilitation | N/A | 4 |
| Smoky Mountain Health and Rehabilitation Center | N/A | 4 |
| Silver Bluff | N/A | 3 |
| Macon Valley Nursing and Rehabilitation Center | N/A | 2 |
| Skyland Care Center | N/A | 2 |
| Mountain View Manor Nursing Center | N/A | 1 |
| Maggie Valley Nursing and Rehabilitation | N/A | 1 |
| Autumn Care of Waynesville | N/A | 1 |
| Vero Health and Rehab of Sylva | N/A | 1 |
Related Analysis
Best Nursing Homes in Sylva, NC
Compare Vero Health and Rehab of Sylva to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Vero Health and Rehab of Sylva directly at 8286311600. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.