About White Oak Manor - Charlotte
White Oak Manor - Charlotte, located in Charlotte, NC, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose White Oak Manor - Charlotte
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.47 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the WHITE OAK MANAGEMENT network. This chain operates 13 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
White Oak Manor - Charlotte provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 186 | Apr 13, 2026 |
| Weighted Average | 153 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 17.2% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 0.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.6% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 9.2% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.8% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.9% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.7% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.1% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 96.5% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 94.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 11.9% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 15.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 69.6% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 70.1% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.2% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 16.2% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 16.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 5 complaints
- 2025: 6 complaints
- Total: 11 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Nov 25, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 25, 2025 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Nov 22, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 22, 2025 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. |
| Nov 22, 2025 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| Apr 24, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 05, 2024 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
| Jan 05, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jan 05, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Jan 05, 2024 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| Jan 05, 2024 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
Nearby Hospitals
PIEDMONT MEDICAL CENTER
ROCK HILL, SC
ATRIUM HEALTH PINEVILLE
CHARLOTTE, NC
ATRIUM HEALTH LINCOLN
LINCOLNTON, NC
ATRIUM HEALTH UNIVERSITY CITY
CHARLOTTE, NC
CAROLINAS MEDICAL CENTER-NORTHEAST
CONCORD, NC
CAROMONT REGIONAL MEDICAL CENTER
GASTONIA, NC
CAROLINAS MEDICAL CENTER/BEHAV HEALTH
CHARLOTTE, NC
ATRIUM HEALTH UNION
MONROE, NC
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER
HUNTERSVILLE, NC
NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER
CHARLOTTE, NC
NOVANT HEALTH MATTHEWS MEDICAL CENTER
MATTHEWS, NC
NOVANT HEALTH MINT HILL MEDICAL CENTER
CHARLOTTE, NC
NOVANT HEALTH BALLANTYNE MEDICAL CENTER
CHARLOTTE, NC
REBOUND BEHAVIORAL HEALTH
LANCASTER, SC
Owner & Operator Information
Business Entity
Legal Business Name Not Available
Management & Direction
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| White Oak of Waxhaw | N/A | 5 |
| Novant Health Presbyterian Medical Center-Snu | N/A | 5 |
| The Sharon at Southpark | N/A | 4 |
| The Gardens of Taylor Glen Retirement Community | N/A | 4 |
| Jesse Helms Nursing Center | N/A | 5 |
| Rock Hill Post Acute Care Center | N/A | 5 |
| Willow Brooke Court at Park Pointe Village | N/A | 5 |
| The Greens at Cabarrus | N/A | 5 |
| Peak Resources - Gastonia | N/A | 5 |
| Willowbrooke Court Sc Ctr at Matthews Glen | N/A | 5 |
Related Analysis
Best Nursing Homes in Charlotte, NC
Compare White Oak Manor - Charlotte to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact White Oak Manor - Charlotte directly at 7043652620. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.