About Pelican Health at Charlotte
Pelican Health At Charlotte, located in Charlotte, NC, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Pelican Health at Charlotte
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.22 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the SIMCHA HYMAN & NAFTALI ZANZIPER network. This chain operates 85 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Pelican Health at Charlotte provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 194 | Mar 02, 2026 |
| Weighted Average | 260 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 5.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 8.2% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 95.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 95.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 18.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 23.6% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 100.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 32.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 13.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 22 complaints
- 2025: 6 complaints
- 2026: 5 complaints
- Total: 33 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| May 01, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Mar 04, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 04, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 04, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Mar 04, 2026 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Feb 28, 2025 | Provide and implement an infection prevention and control program. |
| Feb 21, 2025 | Provide safe and appropriate respiratory care for a resident when needed. |
| Feb 20, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Feb 20, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 20, 2025 | Reasonably accommodate the needs and preferences of each resident. |
| Feb 19, 2025 | Establish an Emergency Preparedness Program (EP). |
| Sep 26, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 26, 2023 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Sep 26, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 26, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Sep 26, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Sep 26, 2023 | Post nurse staffing information every day. |
| Sep 26, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Sep 26, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Sep 26, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Sep 26, 2023 | Provide and implement an infection prevention and control program. |
| Sep 26, 2023 | Provide bedrooms that don't allow residents to see each other when privacy is needed. |
| Sep 26, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Sep 26, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Sep 26, 2023 | Ensure each resident receives an accurate assessment. |
| Sep 26, 2023 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| Sep 26, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Sep 26, 2023 | Honor the resident's right to organize and participate in resident/family groups in the facility. |
| Sep 26, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Sep 26, 2023 | Allow residents to self-administer drugs if determined clinically appropriate. |
| Sep 26, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 29, 2023 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| May 27, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
Nearby Hospitals
DUKE HEALTH LAKE NORMAN HOSPITAL
MOORESVILLE, NC
PIEDMONT MEDICAL CENTER
ROCK HILL, SC
ATRIUM HEALTH PINEVILLE
CHARLOTTE, NC
ATRIUM HEALTH LINCOLN
LINCOLNTON, NC
ATRIUM HEALTH UNIVERSITY CITY
CHARLOTTE, NC
CAROLINAS MEDICAL CENTER-NORTHEAST
CONCORD, NC
CAROMONT REGIONAL MEDICAL CENTER
GASTONIA, NC
CAROLINAS MEDICAL CENTER/BEHAV HEALTH
CHARLOTTE, NC
ATRIUM HEALTH UNION
MONROE, NC
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER
HUNTERSVILLE, NC
NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER
CHARLOTTE, NC
NOVANT HEALTH MATTHEWS MEDICAL CENTER
MATTHEWS, NC
NOVANT HEALTH MINT HILL MEDICAL CENTER
CHARLOTTE, NC
NOVANT HEALTH BALLANTYNE MEDICAL CENTER
CHARLOTTE, NC
REBOUND BEHAVIORAL HEALTH
LANCASTER, SC
Owner & Operator Information
Business Entity
PELICAN HEALTH AT CHARLOTTE LLC
Ownership Structure
- ACCORDIUS SNF HOLDCO LLC Indirect
- MC M53 SPE OPCO HOLDCO Direct: 100%
- KIMBERLY MORROW Indirect
- WYNCOTE LLC Indirect
Management & Direction
- ACCORDIUS HEALTH LLC OPERATIONAL/MANAGERIAL CONTROL
- BATYA GORELICK CORPORATE OFFICER
- JOSHUA WOOD W-2 MANAGING EMPLOYEE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| White Oak of Waxhaw | N/A | 5 |
| Novant Health Presbyterian Medical Center-Snu | N/A | 5 |
| White Oak Manor - York | N/A | 5 |
| The Gardens of Taylor Glen Retirement Community | N/A | 4 |
| Jesse Helms Nursing Center | N/A | 5 |
| The Sharon at Southpark | N/A | 4 |
| Rock Hill Post Acute Care Center | N/A | 5 |
| Willow Brooke Court at Park Pointe Village | N/A | 5 |
| The Greens at Cabarrus | N/A | 5 |
| Briar Creek Health Center | N/A | 5 |
Related Analysis
Best Nursing Homes in Charlotte, NC
Compare Pelican Health at Charlotte to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Pelican Health at Charlotte directly at 7043335165. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.