About Hillcrest Convalescent Center
Hillcrest Convalescent Center, located in Durham, NC, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Hillcrest Convalescent Center
- High Quality Care: With a 5-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #5 out of 41 facilities within 25 miles.
- More Nursing Time: Staff spends 5.68 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 5 Stars
- Nursing Hours 5.68 hrs
- Safety Record Clean
Chain Affiliations & Network
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Hillcrest Convalescent Center provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 5 |
|
| Health Inspection | 5 |
|
| Quality Measures | 4 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 25.2% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 9.3% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.7% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.3% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 18.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 11.5% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 95.7% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | N/A |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 21.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 85.7% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 91.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 26.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 33.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 25.0% |
Complaints & Deficiencies
No Complaints on Record
This facility has no complaints filed in our database, which suggests good resident satisfaction and quality care.
Nearby Hospitals
GRANVILLE HEALTH SYSTEMS
OXFORD, NC
WAKEMED, RALEIGH CAMPUS
RALEIGH, NC
DURHAM VA MEDICAL CENTER
DURHAM, NC
DUKE UNIVERSITY HOSPITAL
DURHAM, NC
UNC HOSPITALS
CHAPEL HILL, NC
REX HOSPITAL
RALEIGH, NC
DUKE REGIONAL HOSPITAL
DURHAM, NC
NORTH CAROLINA SPECIALTY HOSPITAL
DURHAM, NC
CENTRAL REGIONAL HOSPITAL
BUTNER, NC
HOLLY HILL MENTAL HEALTH SERVICES
RALEIGH, NC
TRIANGLE SPRINGS
RALEIGH, NC
RALEIGH OAKS BEHAVIORAL HEALTH
GARNER, NC
Owner & Operator Information
Business Entity
HILLCREST CONVALESCENT CENTER, INC.
Ownership Structure
Management & Direction
- CYNTHIA FAYER ADP OF THE SNF
- CYNTHIA FAYER OPERATIONAL/MANAGERIAL CONTROL
- NADINE HOOVER MANAGING CONTROL - GOVERNING BODY
- NADINE HOOVER CORPORATE DIRECTOR
- NADINE HOOVER CORPORATE OFFICER
- WILLIAM HOOVER ADP OF THE SNF
- WILLIAM HOOVER CORPORATE OFFICER
- WILLIAM HOOVER OPERATIONAL/MANAGERIAL CONTROL
- MICHAEL SHIPLEY ADP OF THE SNF
- MICHAEL SHIPLEY OPERATIONAL/MANAGERIAL CONTROL
- LENWOOD SMITH CORPORATE OFFICER
- THOMAS SMITH CORPORATE OFFICER
- THOMAS SMITH OPERATIONAL/MANAGERIAL CONTROL
- THOMAS SMITH ADP OF THE SNF
- VALERIE SMITH OPERATIONAL/MANAGERIAL CONTROL
- VALERIE SMITH ADP OF THE SNF
- CRYSTAL TATTERSALL OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Bellarose Nursing and Rehab | N/A | 5 |
| Parkview Health and Rehabilitation Center | N/A | 5 |
| Hillside Nursing Center of Wake Forest | N/A | 5 |
| The Forest at Duke Inc | N/A | 4 |
| Hillcrest Convalescent Center | N/A | 5 |
| Unc Rex Rehab and Nursing Care Center of Apex | N/A | 5 |
| The Cedars of Chapel Hill | N/A | 4 |
| Croasdaile Village | N/A | 5 |
| Carol Woods | N/A | 5 |
| Brantwood Nh and Retirement Center | N/A | 4 |
Related Analysis
Best Nursing Homes in Durham, NC
Compare Hillcrest Convalescent Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Hillcrest Convalescent Center directly at 9192867705. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.