About Crestwood Center
Crestwood Center, located in MILFORD, NH, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Crestwood Center
- High Quality Care: With a 4-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #14 out of 57 facilities within 25 miles.
Key Performance Indicators
- CMS Overall Rating 4 Stars
- Nursing Hours 3.34 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the GENESIS HEALTHCARE network. This chain operates 187 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Crestwood Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 4 |
|
| Health Inspection | 3 |
|
| Quality Measures | 5 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 8 | Dec 18, 2025 |
| Weighted Average | 15 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 15.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 8.1% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.2% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.1% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 31.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 5.4% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.3% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 91.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 26.1% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 32.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 98.3% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 85.2% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 26.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 9.9% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 4 complaints
- Total: 4 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jun 17, 2024 | Provide and implement an infection prevention and control program. |
| Mar 06, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Mar 06, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 01, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
Nearby Hospitals
LOWELL GENERAL HOSPITAL
LOWELL, MA
HEYWOOD HOSPITAL -
GARDNER, MA
ELLIOT HOSPITAL
MANCHESTER, NH
SOUTHERN NH MEDICAL CENTER
NASHUA, NH
MONADNOCK COMMUNITY HOSPITAL
PETERBOROUGH, NH
UMASS MEMORIAL HEALTHALLIANCE HOSPITALS
LEOMINSTER, MA
CONCORD HOSPITAL
CONCORD, NH
ST JOSEPH HOSPITAL
NASHUA, NH
PARKLAND MEDICAL CENTER
DERRY, NH
CATHOLIC MEDICAL CENTER
MANCHESTER, NH
BEDFORD VA MEDICAL CENTER
BEDFORD, MA
NASHOBA VALLEY MEDICAL CENTER
AYER, MA
TARAVISTA BEHAVIORAL HEALTH CENTER
DEVENS, MA
NEW HAMPSHIRE HOSPITAL
CONCORD, NH
Owner & Operator Information
Business Entity
40 CROSBY STREET OPERATIONS LLC
Ownership Structure
- GENESIS HEALTHCARE LLC Indirect
- HARBORSIDE HEALTHCARE LLC Indirect
- HARBORSIDE NEW HAMPSHIRE LIMITED PARTNERSHIP Direct: 100%
- HARBORSIDE TOLEDO BUSINESS LLC Indirect
- SUNBRIDGE HEALTHCARE LLC Indirect
Management & Direction
- HANNAH BENSON OPERATIONAL/MANAGERIAL CONTROL
- HANNAH BENSON ADP OF THE SNF
- MICHAEL BERG CORPORATE OFFICER
- LAURA BRIDGEFORD CORPORATE OFFICER
- AVI MENDELSON CORPORATE OFFICER
- DIANE MORRIS OPERATIONAL/MANAGERIAL CONTROL
- DIANE MORRIS ADP OF THE SNF
- AYOBAMI OJUTALAYO OPERATIONAL/MANAGERIAL CONTROL
- AYOBAMI OJUTALAYO ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| River Terrace Rehabilitation and Healthcare Ctr | N/A | 5 |
| Holy Cross Health Center | N/A | 5 |
| Warde Health Center | N/A | 5 |
| D'youville Care For Advanced Therapy | N/A | 5 |
| Maple Leaf Health Care Center | N/A | 5 |
| Bedford Hills Center | N/A | 4 |
| Mount Carmel Rehabilitation and Nursing Center | N/A | 4 |
| Pleasant Valley Nursing and Rehab Center | N/A | 4 |
| Hillsborough County Nursing Home | N/A | 5 |
| Saint Teresa Rehabilitation and Nursing Center | N/A | 4 |
Related Analysis
Best Nursing Homes in MILFORD, NH
Compare Crestwood Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Crestwood Center directly at 6036737061. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.