Emerald Nursing and Rehabilitation Mercy

Omaha, NE • CMS Certification: 285058

  • Date Updated: May 01, 2026
  • Overall Rating: 1 Stars
  • Address: 7410 Mercy Road, Omaha NE 68124
  • Phone: 4023971220
Affiliations Staffing Ratings

About Emerald Nursing and Rehabilitation Mercy

Emerald Nursing And Rehabilitation Mercy, located in Omaha, NE, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose Emerald Nursing and Rehabilitation Mercy

Key Performance Indicators

  • CMS Overall Rating 1 Stars
  • Nursing Hours 3.59 hrs
  • Safety Record Clean

Chain Affiliations & Network

This facility is part of the EMERALD HEALTHCARE network. This chain operates 14 facilities.

Chain Performance Overview

Inspection
1.6
Staffing
1.9
Quality
1.9

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Below Average Staffing

Emerald Nursing and Rehabilitation Mercy provides less care hours than the state average and less than the national average.

Registered Nurses (RN)

0.31 hrs/day
State: 0.71 US: 0.68
Case Mix Adj: 0.66
Quality Adj: 0.32

Licensed Practical Nurses

1.42 hrs/day
State: 1.40 US: 1.54
Case Mix Adj: 0.84
Quality Adj: 1.13

Certified Assistants

2.17 hrs/day
State: 2.70 US: 2.33
Case Mix Adj: 2.27
Quality Adj: 2.21

CMS Quality Ratings

Category Rating Stars
Overall Rating 1
Health Inspection 1
Quality Measures 2
Staffing 1

Health Inspection History

Inspection Cycle Score Date
Cycle 1 (Most Recent) 144 Mar 20, 2025
Weighted Average 177 Combined Score
Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) 21.5%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522) 14.1%
Number of hospitalizations per 1000 long-stay resident days (QM551) 2.9%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) 1.7%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401) 8.3%
Percentage of long-stay residents who lose too much weight (QM404) 5.0%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406) 2.4%
Percentage of long-stay residents with a urinary tract infection (QM407) 2.1%
Percentage of long-stay residents who have depressive symptoms (QM408) 1.1%
Percentage of long-stay residents who were physically restrained (QM409) 0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410) 2.6%
Percentage of long-stay residents assessed and appropriately given the p... (QM415) 76.5%
Percentage of short-stay residents assessed and appropriately given the... (QM430) 76.5%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434) 3.3%
Percentage of long-stay residents whose ability to walk independently wo... (QM451) 8.9%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) 20.6%
Percentage of long-stay residents assessed and appropriately given the s... (QM454) 94.9%
Percentage of short-stay residents who were assessed and appropriately g... (QM472) 77.4%
Percentage of long-stay residents with pressure ulcers (QM479) 2.7%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) 24.8%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481) 12.7%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

  • 2023: 5 complaints
  • 2024: 12 complaints
  • 2025: 19 complaints
  • 2026: 8 complaints
  • Total: 44 complaints on record

Recent Complaints (Since Jan 2023)

Date Description
Nov 19, 2025 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Aug 21, 2025 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 21, 2025 Ensure services provided by the nursing facility meet professional standards of quality.
Aug 21, 2025 Ensure that residents are free from significant medication errors.
Jun 19, 2025 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 19, 2025 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 11, 2025 Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 21, 2025 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 21, 2025 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
May 21, 2025 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Apr 25, 2025 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 25, 2025 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 25, 2025 Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 25, 2025 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Apr 25, 2025 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 25, 2025 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 25, 2025 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 25, 2025 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 25, 2025 Provide and implement an infection prevention and control program.
Dec 10, 2024 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 10, 2024 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Oct 11, 2024 Ensure services provided by the nursing facility meet professional standards of quality.
Aug 22, 2024 Ensure that residents are free from significant medication errors.
Aug 22, 2024 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 22, 2024 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Aug 22, 2024 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Aug 22, 2024 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 31, 2024 Assist a resident in gaining access to vision and hearing services.
Mar 31, 2024 Hire a qualified full-time social worker in a facility with more than 120 beds.
Mar 31, 2024 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 31, 2024 Provide or obtain dental services for each resident.
Dec 22, 2023 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Oct 20, 2023 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 20, 2023 Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Oct 20, 2023 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jul 23, 2023 Ensure that residents are free from significant medication errors.
Jun 11, 2026 Provide and implement an infection prevention and control program.
Jun 11, 2026 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 11, 2026 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 11, 2026 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 11, 2026 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Jun 11, 2026 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 11, 2026 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 11, 2026 Allow residents to self-administer drugs if determined clinically appropriate.
Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

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Owner & Operator Information

Business Entity

MERCY CARE CENTER LLC

Ownership Structure

Management & Direction

Associated Doctors

No associated doctor information available.

Local Comparison

Facility Distance Rating
Brookestone of Papillion N/A 5
Newport House N/A 5
Brookestone Meadows Rehabilitation and Care Center N/A 5
Brookestone Village N/A 5
Rose Blumkin Jewish Home N/A 5
Ambassador Health of Omaha N/A 4
Nye Legacy Health and Rehabilitation Center N/A 4
Nye Pointe Health and Rehab Ctr N/A 4
The Cypress at Midtown N/A 4
Dunklau Gardens N/A 5

Related Analysis

Best Nursing Homes in Omaha, NE

Compare Emerald Nursing and Rehabilitation Mercy to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

Emerald Nursing and Rehabilitation Mercy has a 1-star CMS overall rating out of 5, which indicates care quality that may need improvement. The nursing staff spends 3.59 hours per resident daily, compared to the national average of 3.87 hours.

Emerald Nursing and Rehabilitation Mercy is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:
  • Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
  • Long-term Residential Care: Assistance with daily living activities for extended stays
  • Short-term Rehabilitation: Recovery services after hospital stays or surgeries
  • Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
The facility has 174 certified beds.

Emerald Nursing and Rehabilitation Mercy accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:
  • Level of care needed (skilled nursing vs. long-term care)
  • Room type (private vs. semi-private)
  • Insurance coverage (Medicare, Medicaid, private insurance)
  • Length of stay and specific services required

For current rates and to discuss payment options, contact Emerald Nursing and Rehabilitation Mercy directly at 4023971220. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting Emerald Nursing and Rehabilitation Mercy, pay attention to these important factors:

Environment & Cleanliness

  • Overall cleanliness and odors
  • Resident room conditions
  • Common area maintenance
  • Safety features and accessibility

Staff & Care Quality

  • Staff-to-resident ratios
  • How staff interact with residents
  • Response time to resident needs
  • Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.

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