About Regency Care Center
Regency Care Center, located in Norwalk, IA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Regency Care Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.63 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the MGM HEALTHCARE network. This chain operates 33 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Regency Care Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 3 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 131 | Apr 16, 2025 |
| Weighted Average | 117 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 31.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 12.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.5% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.4% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 9.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 7.7% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.5% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 96.6% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 72.8% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 19.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 16.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 95.9% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 66.2% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 25.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 18.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 9 complaints
- 2024: 2 complaints
- 2025: 10 complaints
- 2026: 2 complaints
- Total: 23 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 07, 2026 | Ensure each resident receives an accurate assessment. |
| Jan 07, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Aug 29, 2025 | Ensure each resident receives an accurate assessment. |
| Aug 29, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Aug 29, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 29, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Aug 29, 2025 | Provide and implement an infection prevention and control program. |
| Aug 28, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 29, 2025 | Ensure medication error rates are not 5 percent or greater. |
| Apr 29, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Jan 07, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jan 07, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Dec 24, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 09, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 28, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Nov 28, 2023 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Nov 28, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Nov 28, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 28, 2023 | Provide and implement an infection prevention and control program. |
| Oct 20, 2023 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Oct 20, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Oct 20, 2023 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Aug 24, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
Nearby Hospitals
MERCYONE DES MOINES MEDICAL CENTER
DES MOINES, IA
ARCHBOLD MEMORIAL HOSPITAL
THOMASVILLE, GA
UNITYPOINT HEALTH - DES MOINES IOWA METHODIST MEDI
DES MOINES, IA
BROADLAWNS MEDICAL CENTER
DES MOINES, IA
VA CENTRAL IOWA HEALTHCARE SYSTEM
DES MOINES, IA
DALLAS COUNTY HOSPITAL
PERRY, IA
MADISON COUNTY HEALTH CARE SYSTEM
WINTERSET, IA
CLIVE BEHAVIORAL HEALTH
CLIVE, IA
Owner & Operator Information
Business Entity
Legal Business Name Not Available
Management & Direction
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Westview of Indianola Care Center | N/A | 5 |
| On With Life | N/A | 5 |
| Wesley On Grand | N/A | 5 |
| On With Life Long Term Care | N/A | 5 |
| Deerfield Health Care Center | N/A | 5 |
| Norwalk Nursing and Rehabilitation Center | N/A | 3 |
| Prairie Vista Village | N/A | 5 |
| Spurgeon Manor | N/A | 5 |
| The Village | N/A | 4 |
| Mill-Pond | N/A | 5 |
Related Analysis
Best Nursing Homes in Norwalk, IA
Compare Regency Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Regency Care Center directly at 5159814269. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.