About North Crest Living Center
North Crest Living Center, located in Council Bluffs, IA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose North Crest Living Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.67 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
North Crest Living Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 104 | Jul 24, 2025 |
| Weighted Average | 102 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 18.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 10.5% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.9% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 17.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.1% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 6.8% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 4.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 6.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 78.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 70.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 3.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 20.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 13.1% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 96.4% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 72.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 34.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 7.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2024: 8 complaints
- 2025: 3 complaints
- Total: 12 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Sep 24, 2025 | Provide and implement an infection prevention and control program. |
| Sep 24, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Sep 24, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Oct 19, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Oct 19, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Oct 19, 2024 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| Sep 02, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 02, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Sep 02, 2024 | Provide and implement an infection prevention and control program. |
| Apr 22, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Apr 22, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jun 28, 2023 | Provide and implement an infection prevention and control program. |
Nearby Hospitals
METHODIST JENNIE EDMUNDSON
COUNCIL BLUFFS, IA
CHI HEALTH IMMANUEL
OMAHA, NE
CHI HEALTH MISSOURI VALLEY
MISSOURI VALLEY, IA
THE NEBRASKA MEDICAL CENTER
OMAHA, NE
THE NEBRASKA METHODIST HOSPITAL
OMAHA, NE
CHI HEALTH BERGAN MERCY
OMAHA, NE
CHI HEALTH MIDLANDS
PAPILLION, NE
CHI HEALTH LAKESIDE
OMAHA, NE
BELLEVUE MEDICAL CENTER
BELLEVUE, NE
CHI HEALTH MERCY COUNCIL BLUFFS
COUNCIL BLUFFS, IA
CHILDREN'S NEBRASKA
OMAHA, NE
BOYS TOWN NATIONAL RESEARCH HOSPITAL
BOYS TOWN, NE
NEBRASKA SPINE HOSPITAL, LLC
OMAHA, NE
MIDWEST SURGICAL HOSPITAL LLC
OMAHA, NE
NEBRASKA ORTHOPAEDIC HOSPITAL
OMAHA, NE
Owner & Operator Information
Business Entity
NLC PARTNERS LLC
Ownership Structure
- DOUGLAS GORACKE Direct: 20%
- AUDRA LARISON Direct: 20%
Management & Direction
- STEVEN CHAMLEY W-2 MANAGING EMPLOYEE
- STEVEN CHAMLEY CORPORATE DIRECTOR
- STEVEN CHAMLEY CORPORATE OFFICER
- JENNY GOODMAN W-2 MANAGING EMPLOYEE
- DOUGLAS GORACKE CORPORATE DIRECTOR
- BRENDA HUNT W-2 MANAGING EMPLOYEE
- AUDRA LARISON OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Brookestone of Papillion | N/A | 5 |
| Newport House | N/A | 5 |
| Brookestone Meadows Rehabilitation and Care Center | N/A | 5 |
| Brookestone Village | N/A | 5 |
| Rose Blumkin Jewish Home | N/A | 5 |
| Ambassador Health of Omaha | N/A | 4 |
| The Cypress at Midtown | N/A | 4 |
| Midlands Living Center L L C | N/A | 4 |
| Good Samaritan Society - Millard | N/A | 4 |
| The Lighthouse at Lakeside Village | N/A | 4 |
Related Analysis
Best Nursing Homes in Council Bluffs, IA
Compare North Crest Living Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact North Crest Living Center directly at 7123282333. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.