About Arc at Normal
Arc At Normal, located in NORMAL, IL, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Arc at Normal
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 2.86 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the ARCADIA CARE network. This chain operates 22 facilities.
Chain Performance Overview
For AI Users, Agents, and Developers
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Arc at Normal provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 224 | Feb 21, 2025 |
| Weighted Average | 225 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 12.1% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 20.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.0% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.3% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 27.2% |
| Percentage of long-stay residents who lose too much weight (QM404) | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.8% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 75.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 95.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 72.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 31.1% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 15.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 99.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 81.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 29.2% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 18.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 22 complaints
- 2024: 5 complaints
- 2025: 15 complaints
- 2026: 6 complaints
- Total: 48 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 13, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 23, 2026 | Provide safe, appropriate pain management for a resident who requires such services. |
| Feb 23, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 23, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Feb 23, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Feb 23, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Dec 19, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 29, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 29, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 14, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Sep 12, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 12, 2025 | Ensure each resident receives an accurate assessment. |
| Jun 26, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 14, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jun 14, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Jun 03, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 03, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 02, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| May 23, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 15, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Mar 10, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 13, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 08, 2024 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| Jul 08, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| May 06, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Feb 08, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Nov 16, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Nov 16, 2023 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| Nov 16, 2023 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Nov 16, 2023 | Ensure that residents are free from significant medication errors. |
| Aug 29, 2023 | Respond appropriately to all alleged violations. |
| Aug 29, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 29, 2023 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Aug 29, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 29, 2023 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Aug 29, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Aug 29, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 25, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 10, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 10, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 10, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 10, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 13, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 03, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jun 03, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 03, 2023 | Respond appropriately to all alleged violations. |
| Jun 03, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 03, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
Nearby Hospitals
ST JOSEPH MEDICAL CENTER
BLOOMINGTON, IL
CARLE BROMENN MEDICAL CENTER
NORMAL, IL
SAINT JAMES HOSPITAL
PONTIAC, IL
CARLE EUREKA HOSPITAL
EUREKA, IL
HOPEDALE HOSPITAL
HOPEDALE, IL
Owner & Operator Information
Business Entity
ARC AT NORMAL LLC
Ownership Structure
Management & Direction
- 509 N ADELAIDE ST LLC ADP OF THE SNF
- APERION CARE EXEC HOLDINGS LLC ADP OF THE SNF
- ARCADIA CARE MANAGEMENT LLC ADP OF THE SNF
- ARCADIA CARE MANAGEMENT LLC OPERATIONAL/MANAGERIAL CONTROL
- DAVID BERKOWITZ INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- KAREN CHRISTENSEN OPERATIONAL/MANAGERIAL CONTROL
- KAREN CHRISTENSEN ADP OF THE SNF
- CURIS SERVICES LLC ADP OF THE SNF
- DAVID A BERKOWITZ DELTA TRUST ADP OF THE SNF
- DAVID A. BERKOWITZ REVOCABLE TRUST ADP OF THE SNF
- DECLARATION OF TRUST OF YOSEF MEYSTEL ADP OF THE SNF
- BRANDON HOUSTON ADP OF THE SNF
- BRANDON HOUSTON OPERATIONAL/MANAGERIAL CONTROL
- BRANDON HOUSTON MANAGING CONTROL - GOVERNING BODY
- DANIEL LAU OPERATIONAL/MANAGERIAL CONTROL
- DANIEL LAU ADP OF THE SNF
- MICHELLE MCCLURE OPERATIONAL/MANAGERIAL CONTROL
- MICHELLE MCCLURE ADP OF THE SNF
- YOSEF MEYSTEL INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- KIMI SCHROEDER MANAGING CONTROL - GOVERNING BODY
- KIMI SCHROEDER ADP OF THE SNF
- DOVID SEITLER OPERATIONAL/MANAGERIAL CONTROL
- DOVID SEITLER ADP OF THE SNF
- JENNIFER SPECTOR OPERATIONAL/MANAGERIAL CONTROL
- JENNIFER SPECTOR ADP OF THE SNF
- STEVEN TUROFSKY OPERATIONAL/MANAGERIAL CONTROL
- STEVEN TUROFSKY ADP OF THE SNF
- NAFTALI WILHELM OPERATIONAL/MANAGERIAL CONTROL
- NAFTALI WILHELM ADP OF THE SNF
- YOSEF MEYSTEL DELTA TRUST ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Apostolic Christian Home of Eureka | N/A | 5 |
| Apostolic Christian Home | N/A | 5 |
| Snyder Village | N/A | 5 |
| Mclean County Nursing Home | N/A | 2 |
| Apostolic Christian Restmor | N/A | 5 |
| Accolade Healthcare of Pontiac | N/A | 4 |
| Luther Oaks | N/A | 4 |
| Westminster Village | N/A | 4 |
| Goldwater Pontiac Nursing Home | N/A | 2 |
| St Clara's Rehab and Senior Care | N/A | 2 |
Related Analysis
Best Nursing Homes in NORMAL, IL
Compare Arc at Normal to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Arc at Normal directly at 3094527468. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.