About Highlands Lake Center
Highlands Lake Center, located in LAKELAND, FL, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Highlands Lake Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.30 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the ASTON HEALTH network. This chain operates 38 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Highlands Lake Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 84 | Mar 07, 2024 |
| Weighted Average | 78 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 24.3% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 8.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.2% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.5% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 9.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.7% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 79.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 10.1% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 34.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 77.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 12.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 13.2% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 6 complaints
- 2025: 4 complaints
- Total: 10 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Dec 04, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Dec 04, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| May 12, 2025 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| May 12, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Sep 06, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Sep 06, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Sep 06, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Apr 07, 2024 | Provide and implement an infection prevention and control program. |
| Apr 07, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Apr 07, 2024 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
Nearby Hospitals
LAKELAND REGIONAL MEDICAL CENTER
LAKELAND, FL
ADVENTHEALTH LAKE WALES
LAKE WALES, FL
WINTER HAVEN HOSPITAL
WINTER HAVEN, FL
BARTOW REGIONAL MEDICAL CENTER
BARTOW, FL
SOUTH FLORIDA BAPTIST HOSPITAL
PLANT CITY, FL
ADVENTHEALTH HEART OF FLORIDA
DAVENPORT, FL
HCA FLORIDA BRANDON HOSPITAL
BRANDON, FL
Adventhealth Zephyrhills
ZEPHYRHILLS, FL
ADVENTHEALTH DADE CITY
DADE CITY, FL
ADVENTHEALTH RIVERVIEW
RIVERVIEW, FL
NORTH TAMPA BEHAVIORAL HEALTH
WESLEY CHAPEL, FL
Owner & Operator Information
Business Entity
HIGHLANDS LAKE CENTER LLC
Ownership Structure
Management & Direction
- ASTON HEALTHCARE LLC ADP OF THE SNF
- TAMMIE BURGESS MANAGING CONTROL - GOVERNING BODY
- TAMMIE BURGESS OPERATIONAL/MANAGERIAL CONTROL
- SHALIZA PRASHAD OPERATIONAL/MANAGERIAL CONTROL
- JOSE REINOSO OPERATIONAL/MANAGERIAL CONTROL
- JOSE REINOSO ADP OF THE SNF
- TRICIA THACKER OPERATIONAL/MANAGERIAL CONTROL
- ELLIS WILLIAMS OPERATIONAL/MANAGERIAL CONTROL
- ELLIS WILLIAMS ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Solaris Healthcare Plant City | N/A | 5 |
| Solaris Healthcare Zephyrhills | N/A | 5 |
| The Manor at Carpenters | N/A | 4 |
| Solaris Healthcare Lake Zephyr | N/A | 4 |
| Hawthorne Center For Rehabilitation and Healing Of | N/A | 4 |
| Solaris Healthcare Celebration | N/A | 4 |
| Spring Lake Rehabilitation Center | N/A | 5 |
| Victoria Crossing Rehabilitation Center | N/A | 4 |
| Davenport Nursing and Rehab Center | N/A | 4 |
| Florida Presbyterian Homes Inc | N/A | 5 |
Related Analysis
Best Nursing Homes in LAKELAND, FL
Compare Highlands Lake Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Highlands Lake Center directly at 8636468699. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.