About Complete Care at Silver Lake LLC
Complete Care At Silver Lake Llc, located in DOVER, DE, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Complete Care at Silver Lake LLC
- Top Ranked: Ranked #4 out of 16 facilities within 25 miles.
- More Nursing Time: Staff spends 3.94 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 3.94 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the COMPLETE CARE network. This chain operates 85 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Complete Care at Silver Lake LLC provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 3 |
|
| Quality Measures | 4 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 68 | Jan 23, 2026 |
| Weighted Average | 77 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.6% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 11.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.9% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 9.0% |
| Percentage of long-stay residents who lose too much weight (QM404) | 8.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 67.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.3% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 92.8% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 3.3% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 5.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 19.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 95.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 6.8% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.4% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 8.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 3 complaints
- 2026: 1 complaint
- Total: 4 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 11, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Mar 06, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 06, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Mar 06, 2024 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
Nearby Hospitals
BAYHEALTH MEDICAL CENTER, KENT CAMPUS
DOVER, DE
BAYHEALTH HOSPITAL, SUSSEX CAMPUS
MILFORD, DE
DOVER BEHAVIORAL HEALTH SYSTEM
DOVER, DE
Owner & Operator Information
Business Entity
COMPLETE CARE AT SILVER LAKE LLC
Ownership Structure
- PC DE OPCOS LLC Direct: 100%
- PC WTA OPCO HOLDCO LLC Indirect
- SMS 2021 TRUST Indirect
Management & Direction
- AURORA GUARDIAN HOLDCO II CO-BORROWER LLC ADP OF THE SNF
- AURORA GUARDIAN HOLDCO II LLC ADP OF THE SNF
- AURORA GUARDIAN II REALTY LLC ADP OF THE SNF
- AURORA GUARDIAN PARTNERS II LLC ADP OF THE SNF
- DONNA BURNS ADP OF THE SNF
- VICKIE COX OPERATIONAL/MANAGERIAL CONTROL
- HILLSIDE CENTER REALTY LLC ADP OF THE SNF
- J & R FAMILY INVESTMENTS LLC ADP OF THE SNF
- L FRIEDMAN 2018 FAMILY TRUST ADP OF THE SNF
- L FRIEDMAN FAMILY HOLDINGS LLC ADP OF THE SNF
- LANDAU FAMILY INVESTMENT TRUST ADP OF THE SNF
- M FRIEDMAN 2018 FAMILY TRUST ADP OF THE SNF
- MELISSA MANSFIELD OPERATIONAL/MANAGERIAL CONTROL
- MELISSA MANSFIELD ADP OF THE SNF
- PC WTA ACQUISITION LLC ADP OF THE SNF
- PC WTA MULTI-STATE LLC ADP OF THE SNF
- PEACE CAPITAL HOLDINGS LLC (DE) ADP OF THE SNF
- R&J FAMILY INVESTMENTS LLC ADP OF THE SNF
- RITU RASTOGI OPERATIONAL/MANAGERIAL CONTROL
- RITU RASTOGI ADP OF THE SNF
- NISANEL SILVERBERG OPERATIONAL/MANAGERIAL CONTROL
- STEVEN SMITH OPERATIONAL/MANAGERIAL CONTROL
- STEVEN SMITH ADP OF THE SNF
- SMS 2021 TRUST ADP OF THE SNF
- SHALOM STEIN TRUSTEE OF THE SNF
- SHALOM STEIN CORPORATE OFFICER
- SHALOM STEIN MANAGING CONTROL - GOVERNING BODY
- WELLTOWER INC ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Center at Eden Hill, LLC | N/A | 5 |
| Preferred Care at Cumberland | N/A | 4 |
| Delaware Veterans Home | N/A | 4 |
| Complete Care at Silver Lake LLC | N/A | 3 |
| Cadia Rehabilitation Capitol | N/A | 3 |
| South Jersey Extended Care | N/A | 3 |
| Westminster Village Health | N/A | 4 |
| Big Oak Rehabilitation and Healthcare Center | N/A | 1 |
| Bay Terrace Rehabilitation and Health Center | N/A | 3 |
| Caroline Nursing and Rehab | N/A | 2 |
Related Analysis
Best Nursing Homes in DOVER, DE
Compare Complete Care at Silver Lake LLC to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Complete Care at Silver Lake LLC directly at 3027345990. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.