About Santa Cruz Post Acute
Santa Cruz Post Acute, located in SANTA CRUZ, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Santa Cruz Post Acute
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.86 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the PACS GROUP network. This chain operates 279 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Santa Cruz Post Acute provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 208 | Mar 03, 2025 |
| Weighted Average | 226 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 16.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 17.3% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.5% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.4% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 8.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 4.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 100.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 8.0% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 6.8% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 99.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 99.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 15.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 10.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 9 complaints
- 2024: 19 complaints
- 2025: 7 complaints
- 2026: 4 complaints
- Total: 39 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 19, 2026 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Mar 13, 2026 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Mar 11, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Mar 11, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Dec 01, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Nov 25, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 24, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jul 18, 2025 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| May 13, 2025 | Meet other general requirements that are deficient. |
| Jan 12, 2025 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| Jan 10, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 27, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Nov 09, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 09, 2024 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. |
| Aug 11, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Aug 11, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 11, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 11, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Aug 11, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 11, 2024 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Aug 11, 2024 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| Jul 19, 2024 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. |
| Jul 08, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jul 08, 2024 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Jul 08, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Jul 08, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Mar 21, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Feb 08, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Feb 08, 2024 | Prepare residents for a safe transfer or discharge from the nursing home. |
| Feb 08, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Dec 28, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 28, 2023 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. |
| Dec 28, 2023 | Provide enough food/fluids to maintain a resident's health. |
| Dec 28, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 28, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Dec 28, 2023 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Oct 28, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Aug 11, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jun 07, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
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Owner & Operator Information
Business Entity
SANTA CRUZIDENCE OPCO, LLC
Ownership Structure
Management & Direction
- FREDERICK APT CORPORATE OFFICER
- FRANCIS BAYACA CONTRACTED MANAGING EMPLOYEE
- MARK HANCOCK CORPORATE OFFICER
- MARK HANCOCK OPERATIONAL/MANAGERIAL CONTROL
- JOSHUA JERGENSEN CORPORATE OFFICER
- JOHN MITCHELL CORPORATE OFFICER
- JASON MURRAY CORPORATE OFFICER
- JASON MURRAY OPERATIONAL/MANAGERIAL CONTROL
- BRANDON WARR W-2 MANAGING EMPLOYEE
- BRANDON WARR OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Saratoga Retirement Community Health Center | N/A | 5 |
| O'connor Hospital D/p Snf | N/A | 5 |
| Pacific Coast Manor | N/A | 5 |
| Woodlands Healthcare Center | N/A | 5 |
| The Terraces of Los Gatos | N/A | 5 |
| Childrens Hc Org No Ca -Pediatric Hospital D/p Snf | N/A | 5 |
| Childrens Hc Org No Ca Saratoga Pediatric Subacute | N/A | 5 |
| Sunny View Manor | N/A | 5 |
| Windsor The Ridge Rehabilitation Center | N/A | 5 |
| Creekside Post-Acute | N/A | 4 |
Related Analysis
Best Nursing Homes in SANTA CRUZ, CA
Compare Santa Cruz Post Acute to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Santa Cruz Post Acute directly at 8314754055. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.