About West Covina Healthcare Center
West Covina Healthcare Center, located in WEST COVINA, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose West Covina Healthcare Center
- More Nursing Time: Staff spends 4.06 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 4.06 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the CAMBRIDGE HEALTHCARE SERVICES network. This chain operates 32 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
West Covina Healthcare Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 3 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 60 | Dec 05, 2025 |
| Weighted Average | 86 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 30.4% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 7.4% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.3% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.2% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 4.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.8% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.4% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 100.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 5.9% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.6% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 100.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 5.0% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 3.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 5 complaints
- 2024: 10 complaints
- 2025: 2 complaints
- 2026: 1 complaint
- Total: 18 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 23, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 18, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jan 17, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 26, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 17, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jul 03, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| May 30, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 30, 2024 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Apr 30, 2024 | Ensure that residents are free from significant medication errors. |
| Apr 30, 2024 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Apr 22, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 23, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 23, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 27, 2023 | Provide and implement an infection prevention and control program. |
| Aug 25, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 26, 2023 | Provide and implement an infection prevention and control program. |
| Jun 26, 2023 | Provide and implement an infection prevention and control program. |
| Jun 26, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
Nearby Hospitals
COASTAL COMMUNITIES HOSPITAL
SANTA ANA, CA
COMMUNITY HOSPITAL OF HUNTINGTON PARK
HUNTINGTON PARK, CA
LAC/HARBOR-UCLA MED CENTER
TORRANCE, CA
GARFIELD MEDICAL CENTER
MONTEREY PARK, CA
EAST LOS ANGELES DOCTORS HOSPITAL
LOS ANGELES, CA
UCI HEALTH - LOS ALAMITOS
LOS ALAMITOS, CA
EMANATE HEALTH INTER-COMMUNITY HOSPITAL
COVINA, CA
COAST PLAZA HOSPITAL
NORWALK, CA
MEMORIAL HOSPITAL OF GARDENA
GARDENA, CA
MONTEREY PARK HOSPITAL
MONTEREY PARK, CA
LOS ANGELES GENERAL MEDICAL CENTER
LOS ANGELES, CA
GARDEN GROVE HOSPITAL & MEDICAL CENTER
GARDEN GROVE, CA
GREATER EL MONTE COMMUNITY HOSPITAL
SOUTH EL MONTE, CA
SAN DIMAS COMMUNITY HOSPITAL
SAN DIMAS, CA
WEST ANAHEIM MEDICAL CENTER
ANAHEIM, CA
UCI HEALTH - FOUNTAIN VALLEY
FOUNTAIN VALLEY, CA
MEMORIALCARE LONG BEACH MEDICAL CENTER
LONG BEACH, CA
ANAHEIM GLOBAL MEDICAL CENTER
ANAHEIM, CA
CENTINELA HOSPITAL MEDICAL CENTER
INGLEWOOD, CA
UCI HEALTH-LAKEWOOD
LAKEWOOD, CA
Owner & Operator Information
Business Entity
AG WEST COVINA, LLC
Ownership Structure
- AG FACILITIES OPERATIONS LLC Direct: 100%
- IRA E SMEDRA LIVING TRUST Indirect
- WIN WIN ENTERPRISES LLC Indirect
Management & Direction
- JULIE BUTENKO OPERATIONAL/MANAGERIAL CONTROL
- JULIE BUTENKO ADP OF THE SNF
- CAMBRIDGE HEALTHCARE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- CAMBRIDGE HEALTHCARE SERVICES LLC ADP OF THE SNF
- HEIDI CAPELA OPERATIONAL/MANAGERIAL CONTROL
- HEIDI CAPELA ADP OF THE SNF
- LINDA LUTZ OPERATIONAL/MANAGERIAL CONTROL
- LINDA LUTZ ADP OF THE SNF
- SHEILA MANOJO OPERATIONAL/MANAGERIAL CONTROL
- KRUNAL MEHTA ADP OF THE SNF
- KRUNAL MEHTA OPERATIONAL/MANAGERIAL CONTROL
- PAULINA SALAZAR ADP OF THE SNF
- PAULINA SALAZAR OPERATIONAL/MANAGERIAL CONTROL
- IRA SMEDRA OPERATIONAL/MANAGERIAL CONTROL
- MIGUEL VIDALES OPERATIONAL/MANAGERIAL CONTROL
- MIGUEL VIDALES MANAGING CONTROL - GOVERNING BODY
- MIGUEL VIDALES ADP OF THE SNF
- JACOB WINTNER OPERATIONAL/MANAGERIAL CONTROL
- JACOB WINTNER ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clear View Convalescent Center | N/A | 5 |
| Torrance Memorial Med Ctr Snf/dp | N/A | 5 |
| Mount San Antonio Gardens | N/A | 5 |
| Glendale Adventist Medical Center Dp/snf | N/A | 5 |
| Pih Health Good Samaritan Hospital D/p Snf | N/A | 5 |
| Community Extended Care Hospital of Montclair | N/A | 5 |
| Beacon Healthcare Center | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| Long Beach Post Acute | N/A | 5 |
| Heritage Park Nursing Center | N/A | 5 |
Related Analysis
Best Nursing Homes in WEST COVINA, CA
Compare West Covina Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact West Covina Healthcare Center directly at 6269623368. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.