About Royal Palms Post Acute
Royal Palms Post Acute, located in GLENDALE, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Royal Palms Post Acute
- More Nursing Time: Staff spends 4.08 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 4.08 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the SERRANO GROUP network. This chain operates 11 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Royal Palms Post Acute provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 168 | Apr 09, 2026 |
| Weighted Average | 199 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 16.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 8.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.1% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 11.0% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.1% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 14.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 92.6% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 81.1% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 11.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 13.1% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 85.4% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 85.6% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.3% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 15.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 8.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 8 complaints
- 2024: 23 complaints
- 2025: 4 complaints
- 2026: 12 complaints
- Total: 47 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| May 04, 2026 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| May 04, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Apr 03, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 31, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 24, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 05, 2026 | Provide and implement an infection prevention and control program. |
| Feb 19, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jan 24, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 24, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jan 22, 2026 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| Jan 22, 2026 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. |
| Jun 13, 2025 | Provide and implement an infection prevention and control program. |
| May 02, 2025 | Provide and implement an infection prevention and control program. |
| Mar 03, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 03, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Nov 11, 2024 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Sep 27, 2024 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
| Jul 22, 2024 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| Jul 22, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Jul 22, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| May 31, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| May 31, 2024 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| May 28, 2024 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| May 28, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| May 16, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| May 16, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| May 16, 2024 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Apr 09, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Apr 09, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 04, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Mar 05, 2024 | Prepare residents for a safe transfer or discharge from the nursing home. |
| Feb 20, 2024 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Feb 02, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Feb 02, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Feb 02, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 02, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jan 25, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jan 25, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Dec 12, 2023 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Dec 04, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 06, 2023 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Sep 21, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Sep 21, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| Sep 21, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Aug 10, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 10, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 01, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
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Owner & Operator Information
Business Entity
ROYAL PALMS POST ACUTE LLC
Ownership Structure
- BIN MENDEL LLC Indirect
- BL CALI PARTNERS LLC Indirect
- HOWARD FENSTERMAN Indirect
- JORDAN FENSTERMAN Indirect
- ROBERT FENSTERMAN Indirect
- DOV JACOBS Indirect
- JS FENTON LLC Indirect
- STACI LEIBSON Indirect
- PALMS LICENSEE 3 LLC Direct: 100%
- RGF CONSULTING LLC Indirect
- SERRANO GROUP LLC Indirect
- SERRANO PARTNERS LLC Indirect
- JUDAH TAUB Indirect
- YAAME LLC Indirect
Management & Direction
- DOV JACOBS CORPORATE OFFICER
- PALMS LICENSEE 3 LLC OPERATIONAL/MANAGERIAL CONTROL
- LUSINE TER OGANESYAN OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clear View Convalescent Center | N/A | 5 |
| Torrance Memorial Med Ctr Snf/dp | N/A | 5 |
| Pih Health Good Samaritan Hospital D/p Snf | N/A | 5 |
| Glendale Adventist Medical Center Dp/snf | N/A | 5 |
| Beacon Healthcare Center | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| East Los Angeles Doctors Hosp | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
| Atlantic Memorial Healthcare Center | N/A | 5 |
| Clear View Sanitarium | N/A | 5 |
Related Analysis
Best Nursing Homes in GLENDALE, CA
Compare Royal Palms Post Acute to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Royal Palms Post Acute directly at 8182473395. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.