About Bay Crest Care Center
Bay Crest Care Center, located in TORRANCE, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Bay Crest Care Center
- More Nursing Time: Staff spends 3.90 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.90 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the GENESIS HEALTHCARE network. This chain operates 187 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Bay Crest Care Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 430 | Mar 13, 2026 |
| Weighted Average | 453 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 25.6% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 16.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 7.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.8% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 42.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.8% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 75.4% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.9% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 8.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 13.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 93.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.8% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 15.6% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 18.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 27 complaints
- 2024: 25 complaints
- 2025: 42 complaints
- 2026: 7 complaints
- Total: 101 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 10, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Apr 10, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Mar 10, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 10, 2026 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| Mar 02, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Mar 02, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 04, 2026 | Provide and implement an infection prevention and control program. |
| Dec 24, 2025 | Honor the resident's right to organize and participate in resident/family groups in the facility. |
| Dec 13, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Dec 13, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Dec 13, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Dec 13, 2025 | Ensure that residents are free from significant medication errors. |
| Nov 11, 2025 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. |
| Nov 11, 2025 | Ensure each resident receives an accurate assessment. |
| Nov 11, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 11, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Nov 11, 2025 | Have a plan that describes the process for conducting QAPI and QAA activities. |
| Nov 07, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Nov 07, 2025 | Ensure that residents are free from significant medication errors. |
| Nov 07, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Oct 20, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 20, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Oct 16, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Oct 16, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Oct 16, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 19, 2025 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| Sep 08, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 08, 2025 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident?s advance directives. |
| Sep 08, 2025 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. |
| Sep 08, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 08, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Sep 08, 2025 | Have a plan that describes the process for conducting QAPI and QAA activities. |
| Sep 08, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Sep 08, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 08, 2025 | Keep all essential equipment working safely. |
| Jul 14, 2025 | Reasonably accommodate the needs and preferences of each resident. |
| Jul 14, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jul 14, 2025 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Jul 14, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jul 14, 2025 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. |
| Jun 20, 2025 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| May 20, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 20, 2025 | Ensure that residents are free from significant medication errors. |
| Apr 21, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 21, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 20, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Feb 20, 2025 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. |
| Feb 20, 2025 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Jan 07, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Nov 01, 2024 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. |
| Sep 30, 2024 | Post nurse staffing information every day. |
| Sep 12, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 09, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Sep 09, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 07, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Aug 07, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| May 24, 2024 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| May 24, 2024 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| May 24, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 24, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| May 24, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Mar 05, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| Mar 05, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Mar 05, 2024 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. |
| Feb 20, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Feb 20, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| Feb 20, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Feb 20, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 08, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Feb 08, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Feb 08, 2024 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. |
| Feb 08, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Feb 08, 2024 | Provide and implement an infection prevention and control program. |
| Jan 15, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 28, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 05, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Dec 05, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Dec 05, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Dec 05, 2023 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Oct 27, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Oct 27, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 27, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 22, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 22, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Aug 14, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jul 19, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 19, 2023 | Respond appropriately to all alleged violations. |
| Jul 11, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jul 09, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 14, 2023 | Allow residents to self-administer drugs if determined clinically appropriate. |
| Jun 14, 2023 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Jun 14, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 30, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| May 30, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| May 30, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| May 30, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| May 30, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| May 30, 2023 | Have a plan that describes the process for conducting QAPI and QAA activities. |
| May 30, 2023 | Ensure that residents are free from significant medication errors. |
| May 30, 2023 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| May 30, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
Nearby Hospitals
EAST LOS ANGELES DOCTORS HOSPITAL
LOS ANGELES, CA
LAC/HARBOR-UCLA MED CENTER
TORRANCE, CA
MEMORIAL HOSPITAL OF GARDENA
GARDENA, CA
VALLEY PRESBYTERIAN HOSPITAL
VAN NUYS, CA
GARFIELD MEDICAL CENTER
MONTEREY PARK, CA
UCI HEALTH - LOS ALAMITOS
LOS ALAMITOS, CA
COAST PLAZA HOSPITAL
NORWALK, CA
COMMUNITY HOSPITAL OF HUNTINGTON PARK
HUNTINGTON PARK, CA
HUNTINGTON BEACH HOSPITAL
HUNTINGTON BEACH, CA
PIH HEALTH GOOD SAMARITAN HOSPITAL
LOS ANGELES, CA
WEST ANAHEIM MEDICAL CENTER
ANAHEIM, CA
GREATER EL MONTE COMMUNITY HOSPITAL
SOUTH EL MONTE, CA
MONTEREY PARK HOSPITAL
MONTEREY PARK, CA
UCLA WEST VALLEY MEDICAL CENTER
WEST HILLS, CA
UCI HEALTH - FOUNTAIN VALLEY
FOUNTAIN VALLEY, CA
CALIFORNIA HOSPITAL MEDICAL CENTER LA
LOS ANGELES, CA
SHERMAN OAKS HOSPITAL
SHERMAN OAKS, CA
CENTINELA HOSPITAL MEDICAL CENTER
INGLEWOOD, CA
UCI HEALTH-LAKEWOOD
LAKEWOOD, CA
MEMORIALCARE LONG BEACH MEDICAL CENTER
LONG BEACH, CA
Owner & Operator Information
Business Entity
BAY CREST CARE CENTER, LLC
Ownership Structure
- BQ OPERATIONS HOLDINGS LLC Indirect
- GENESIS HEALTHCARE LLC Indirect
- AVROHOM TRESS Indirect
Management & Direction
- AZHAR MUTTALIB ADP OF THE SNF
- AZHAR MUTTALIB OPERATIONAL/MANAGERIAL CONTROL
- NEWGEN ADMINISTRATIVE SERVICES LLC ADP OF THE SNF
- POWERBACK REHABILITATION LLC ADP OF THE SNF
- AARON ROBIN CORPORATE OFFICER
- PAMELA SHAW W-2 MANAGING EMPLOYEE
- RITA SIMMS OPERATIONAL/MANAGERIAL CONTROL
- RITA SIMMS ADP OF THE SNF
- AVROHOM TRESS CORPORATE OFFICER
- TIANZIANG ZHOU OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clear View Convalescent Center | N/A | 5 |
| Torrance Memorial Med Ctr Snf/dp | N/A | 5 |
| Glendale Adventist Medical Center Dp/snf | N/A | 5 |
| Pih Health Good Samaritan Hospital D/p Snf | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| Beacon Healthcare Center | N/A | 5 |
| Long Beach Post Acute | N/A | 5 |
| East Los Angeles Doctors Hosp | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
| Atlantic Memorial Healthcare Center | N/A | 5 |
Related Analysis
Best Nursing Homes in TORRANCE, CA
Compare Bay Crest Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Bay Crest Care Center directly at 3103712431. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.