About Valley Palms Care Center
Valley Palms Care Center, located in N HOLLYWOOD, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Valley Palms Care Center
- More Nursing Time: Staff spends 4.04 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 4.04 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the CAMBRIDGE HEALTHCARE SERVICES network. This chain operates 32 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Valley Palms Care Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 132 | Jan 22, 2025 |
| Weighted Average | 170 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.4% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 7.2% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.6% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.3% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 8.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.6% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 11.0% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 9.8% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.5% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 100.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 10.3% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 13.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 7.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 14 complaints
- 2024: 15 complaints
- 2025: 9 complaints
- 2026: 8 complaints
- Total: 46 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| May 17, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 17, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| May 17, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Mar 02, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 02, 2026 | Respond appropriately to all alleged violations. |
| Jan 16, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jan 16, 2026 | Provide safe, appropriate pain management for a resident who requires such services. |
| Jan 16, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Sep 26, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 26, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 22, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| May 22, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 22, 2025 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| Mar 15, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Mar 15, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Feb 20, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Feb 20, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 21, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Oct 06, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Sep 28, 2024 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| Sep 28, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 22, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Aug 22, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Aug 22, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Aug 09, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 09, 2024 | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. |
| Aug 09, 2024 | Prepare residents for a safe transfer or discharge from the nursing home. |
| May 09, 2024 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| May 09, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 16, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Feb 16, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Feb 16, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 15, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Dec 15, 2023 | Provide and implement an infection prevention and control program. |
| Nov 17, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Nov 17, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Nov 17, 2023 | Keep residents' personal and medical records private and confidential. |
| Nov 17, 2023 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| Nov 17, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Sep 15, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 15, 2023 | Post nurse staffing information every day. |
| Sep 05, 2023 | Post nurse staffing information every day. |
| Jul 13, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jul 13, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Jul 13, 2023 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Jun 23, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
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LOS ANGELES GENERAL MEDICAL CENTER
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CALIFORNIA HOSPITAL MEDICAL CENTER LA
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CENTINELA HOSPITAL MEDICAL CENTER
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Owner & Operator Information
Business Entity
13400 SHERMAN WAY LLC
Ownership Structure
- BARUCH DEUTSCH Direct: 5%
- MAUREEN LATT Direct: 5%
- WIN WIN ENTERPRISES LLC Direct: 45%
- WOLFF LIVING TRUST DTD 03092000 Direct: 10%
Management & Direction
- JULIE BUTENKO ADP OF THE SNF
- JULIE BUTENKO OPERATIONAL/MANAGERIAL CONTROL
- CAMBRIDGE HEALTHCARE SERVICES LLC ADP OF THE SNF
- CAMBRIDGE HEALTHCARE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- HEIDI CAPELA ADP OF THE SNF
- HEIDI CAPELA OPERATIONAL/MANAGERIAL CONTROL
- EDMOND DERDERIAN ADP OF THE SNF
- EDMOND DERDERIAN OPERATIONAL/MANAGERIAL CONTROL
- FREDIE GORDILLO MANAGING CONTROL - GOVERNING BODY
- FREDIE GORDILLO OPERATIONAL/MANAGERIAL CONTROL
- FREDIE GORDILLO ADP OF THE SNF
- LANCE HASSELL ADP OF THE SNF
- LANCE HASSELL OPERATIONAL/MANAGERIAL CONTROL
- IRA E SMEDRA LIVING TRUST ADP OF THE SNF
- LINDA LUTZ OPERATIONAL/MANAGERIAL CONTROL
- LINDA LUTZ ADP OF THE SNF
- AMANDA MOORE OPERATIONAL/MANAGERIAL CONTROL
- AMANDA MOORE MANAGING CONTROL - GOVERNING BODY
- AMANDA MOORE ADP OF THE SNF
- ARLENE PUNZALAN OPERATIONAL/MANAGERIAL CONTROL
- PAULINA SALAZAR ADP OF THE SNF
- PAULINA SALAZAR OPERATIONAL/MANAGERIAL CONTROL
- SHERMAN WAY REAL ESTATE COMPANY LLC ADP OF THE SNF
- SHERSHER LP ADP OF THE SNF
- IRA SMEDRA OPERATIONAL/MANAGERIAL CONTROL
- IRA SMEDRA ADP OF THE SNF
- WIN WIN ENTERPRISES LLC ADP OF THE SNF
- JACOB WINTNER ADP OF THE SNF
- JACOB WINTNER OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clear View Convalescent Center | N/A | 5 |
| Glendale Adventist Medical Center Dp/snf | N/A | 5 |
| Pih Health Good Samaritan Hospital D/p Snf | N/A | 5 |
| East Los Angeles Doctors Hosp | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
| Clear View Sanitarium | N/A | 5 |
| White Memorial Medical Ctr Dp | N/A | 3 |
| Lotus Care Center | N/A | 4 |
| Glendale Healthcare Center | N/A | 4 |
| Los Angeles Comm Hospital | N/A | 4 |
Related Analysis
Best Nursing Homes in N HOLLYWOOD, CA
Compare Valley Palms Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Valley Palms Care Center directly at 8189830103. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.