About Plaza Healthcare Center
Plaza Healthcare Center, located in SANTA ANA, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Plaza Healthcare Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours N/A
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the CORPORATE INTERFACE SERVICES network. This chain operates 41 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 1 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 76 | Jun 16, 2025 |
| Weighted Average | 158 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 38.7% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 14.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.2% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.4% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 12.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.9% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 13.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.9% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 96.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 23.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 4.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 25.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 95.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 87.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 6.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | N/A |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 40 complaints
- 2024: 39 complaints
- 2025: 14 complaints
- 2026: 2 complaints
- Total: 95 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 14, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Jan 15, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 27, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. |
| Aug 27, 2025 | Reasonably accommodate the needs and preferences of each resident. |
| Aug 27, 2025 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| Aug 27, 2025 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. |
| Aug 27, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Aug 27, 2025 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. |
| Jul 03, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jul 03, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 03, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Jul 03, 2025 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Jul 03, 2025 | Dispose of garbage and refuse properly. |
| May 07, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 15, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Apr 01, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Nov 02, 2024 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Nov 02, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Oct 28, 2024 | Provide and implement an infection prevention and control program. |
| Oct 28, 2024 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Sep 23, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Sep 06, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Sep 06, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Sep 06, 2024 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Aug 19, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jul 28, 2024 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jul 28, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 12, 2024 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Jun 28, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 28, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jun 28, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jun 28, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 28, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jun 28, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 28, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jun 18, 2024 | Keep residents' personal and medical records private and confidential. |
| Jun 18, 2024 | Observe each nurse aide's job performance and give regular training. |
| Jun 18, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jun 18, 2024 | Dispose of garbage and refuse properly. |
| May 13, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 13, 2024 | Ensure meals and snacks are served at times in accordance with resident?s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| May 13, 2024 | Dispose of garbage and refuse properly. |
| Apr 28, 2024 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Apr 13, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Apr 13, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Apr 13, 2024 | Provide and implement an infection prevention and control program. |
| Mar 22, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 22, 2024 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| Feb 15, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Feb 15, 2024 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Feb 15, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Feb 04, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Feb 04, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Feb 04, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Feb 04, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 29, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Dec 29, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 28, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 12, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Dec 12, 2023 | Respond appropriately to all alleged violations. |
| Dec 12, 2023 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Dec 08, 2023 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Dec 08, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Dec 08, 2023 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Dec 08, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 23, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Oct 17, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 17, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Oct 17, 2023 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Oct 17, 2023 | Provide and implement an infection prevention and control program. |
| Oct 17, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Oct 17, 2023 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Oct 17, 2023 | Provide appropriate foot care. |
| Aug 25, 2023 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Aug 25, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 25, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Aug 25, 2023 | Respond appropriately to all alleged violations. |
| Aug 25, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 25, 2023 | Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. |
| Aug 25, 2023 | Provide and implement an infection prevention and control program. |
| Aug 21, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Aug 10, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 27, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 13, 2023 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Jul 06, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 06, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 06, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 02, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 01, 2023 | Provide safe and appropriate respiratory care for a resident when needed. |
| Jun 29, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jun 18, 2023 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. |
| Jun 18, 2023 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Jun 18, 2023 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Jun 17, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 03, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
Nearby Hospitals
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HUNTINGTON BEACH HOSPITAL
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GARFIELD MEDICAL CENTER
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UCI HEALTH - LOS ALAMITOS
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COASTAL COMMUNITIES HOSPITAL
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COAST PLAZA HOSPITAL
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MEMORIAL HOSPITAL OF GARDENA
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EAST LOS ANGELES DOCTORS HOSPITAL
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COMMUNITY HOSPITAL OF HUNTINGTON PARK
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UCI HEALTH - FOUNTAIN VALLEY
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LOS ANGELES GENERAL MEDICAL CENTER
LOS ANGELES, CA
PIH HEALTH GOOD SAMARITAN HOSPITAL
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ANAHEIM GLOBAL MEDICAL CENTER
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MONTEREY PARK HOSPITAL
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MEMORIALCARE LONG BEACH MEDICAL CENTER
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GREATER EL MONTE COMMUNITY HOSPITAL
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WEST ANAHEIM MEDICAL CENTER
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ORANGE COUNTY GLOBAL MEDICAL CENTER
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CHAPMAN GLOBAL MEDICAL CENTER
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UCI HEALTH-LAKEWOOD
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Owner & Operator Information
Business Entity
SANTA ANA HEALTHCARE & WELLNESS CENTRE LP
Ownership Structure
Management & Direction
- ALVIN CHANG OPERATIONAL/MANAGERIAL CONTROL
- ALVIN CHANG ADP OF THE SNF
- CORPORATE INTERFACE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- CORPORATE INTERFACE SERVICES LLC ADP OF THE SNF
- ROCKPORT ADMINISTRATIVE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- ROCKPORT ADMINISTRATIVE SERVICES LLC ADP OF THE SNF
- ANGEL RODRIGUEZ OPERATIONAL/MANAGERIAL CONTROL
- ANGEL RODRIGUEZ ADP OF THE SNF
- SANTA ANA-LET LLC ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clear View Convalescent Center | N/A | 5 |
| Pih Health Good Samaritan Hospital D/p Snf | N/A | 5 |
| Riverside Heights Healthcare Center, LLC | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| Beacon Healthcare Center | N/A | 5 |
| Long Beach Post Acute | N/A | 5 |
| East Los Angeles Doctors Hosp | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
| Ontario Healthcare Center | N/A | 5 |
| Atlantic Memorial Healthcare Center | N/A | 5 |
Related Analysis
Best Nursing Homes in SANTA ANA, CA
Compare Plaza Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Plaza Healthcare Center directly at 7145461966. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.