About Hollenbeck Palms
Hollenbeck Palms, located in LOS ANGELES, CA, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Hollenbeck Palms
- High Quality Care: With a 4-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #103 out of 408 facilities within 25 miles.
- More Nursing Time: Staff spends 4.65 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 4 Stars
- Nursing Hours 4.65 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Hollenbeck Palms provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 4 |
|
| Health Inspection | 3 |
|
| Quality Measures | 4 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 56 | Dec 12, 2025 |
| Weighted Average | 79 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 6.2% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 0.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.2% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 33.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 9.8% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 1.9% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 81.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.6% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 24.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 8.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 94.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.3% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 20.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 14.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 4 complaints
- 2026: 2 complaints
- Total: 9 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 09, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Feb 17, 2026 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
| Sep 13, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 13, 2024 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Sep 13, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 13, 2024 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Dec 13, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Aug 07, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Aug 07, 2023 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
Nearby Hospitals
EMANATE HEALTH INTER-COMMUNITY HOSPITAL
COVINA, CA
HUNTINGTON BEACH HOSPITAL
HUNTINGTON BEACH, CA
LAC/HARBOR-UCLA MED CENTER
TORRANCE, CA
COAST PLAZA HOSPITAL
NORWALK, CA
COMMUNITY HOSPITAL OF HUNTINGTON PARK
HUNTINGTON PARK, CA
EAST LOS ANGELES DOCTORS HOSPITAL
LOS ANGELES, CA
UCI HEALTH - LOS ALAMITOS
LOS ALAMITOS, CA
COASTAL COMMUNITIES HOSPITAL
SANTA ANA, CA
VALLEY PRESBYTERIAN HOSPITAL
VAN NUYS, CA
GARFIELD MEDICAL CENTER
MONTEREY PARK, CA
MEMORIAL HOSPITAL OF GARDENA
GARDENA, CA
UCI HEALTH - FOUNTAIN VALLEY
FOUNTAIN VALLEY, CA
CALIFORNIA HOSPITAL MEDICAL CENTER LA
LOS ANGELES, CA
LAC/OLIVE VIEW-UCLA MEDICAL CENTER
SYLMAR, CA
UCI HEALTH-LAKEWOOD
LAKEWOOD, CA
SAN DIMAS COMMUNITY HOSPITAL
SAN DIMAS, CA
WEST ANAHEIM MEDICAL CENTER
ANAHEIM, CA
LOS ANGELES GENERAL MEDICAL CENTER
LOS ANGELES, CA
GARDEN GROVE HOSPITAL & MEDICAL CENTER
GARDEN GROVE, CA
HENRY MAYO NEWHALL HOSPITAL
VALENCIA, CA
Owner & Operator Information
Business Entity
HOLLENBECK PALMS
Ownership Structure
Management & Direction
- BELLE HOME CARE INC ADP OF THE SNF
- BELLE HOME CARE INC OPERATIONAL/MANAGERIAL CONTROL
- CAROL JOHNSTON ADP OF THE SNF
- CAROL JOHNSTON CORPORATE DIRECTOR
- CAROL JOHNSTON OPERATIONAL/MANAGERIAL CONTROL
- THOMAS KANEGAE ADP OF THE SNF
- THOMAS KANEGAE OPERATIONAL/MANAGERIAL CONTROL
- KATHERINE KIRCHHOFF CORPORATE DIRECTOR
- KATHERINE KIRCHHOFF ADP OF THE SNF
- KATHERINE KIRCHHOFF OPERATIONAL/MANAGERIAL CONTROL
- WILLIAM KUMAGAI OPERATIONAL/MANAGERIAL CONTROL
- WILLIAM KUMAGAI ADP OF THE SNF
- WILLIAM KUMAGAI CORPORATE DIRECTOR
- KEVIN ONISHI OPERATIONAL/MANAGERIAL CONTROL
- KEVIN ONISHI ADP OF THE SNF
- KEVIN ONISHI CORPORATE DIRECTOR
- IVANIA RAMIREZ OPERATIONAL/MANAGERIAL CONTROL
- IVANIA RAMIREZ ADP OF THE SNF
- LINDA ROSENBLOOM ADP OF THE SNF
- LINDA ROSENBLOOM OPERATIONAL/MANAGERIAL CONTROL
- LINDA ROSENBLOOM CORPORATE DIRECTOR
- MORRIS SHOCKLEY OPERATIONAL/MANAGERIAL CONTROL
- MORRIS SHOCKLEY ADP OF THE SNF
- WIPFLI LLP ADP OF THE SNF
- WIPFLI LLP OPERATIONAL/MANAGERIAL CONTROL
- JOHNNY YOUNG OPERATIONAL/MANAGERIAL CONTROL
- JOHNNY YOUNG ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clear View Convalescent Center | N/A | 5 |
| Torrance Memorial Med Ctr Snf/dp | N/A | 5 |
| Glendale Adventist Medical Center Dp/snf | N/A | 5 |
| Pih Health Good Samaritan Hospital D/p Snf | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| Beacon Healthcare Center | N/A | 5 |
| Long Beach Post Acute | N/A | 5 |
| East Los Angeles Doctors Hosp | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
| Atlantic Memorial Healthcare Center | N/A | 5 |
Related Analysis
Best Nursing Homes in LOS ANGELES, CA
Compare Hollenbeck Palms to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Hollenbeck Palms directly at 2132636195. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.