The Village at Incarnate Word

About The Village at Incarnate Word

The Village At Incarnate Word, located in SAN ANTONIO, TX, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.

Why Families Choose The Village at Incarnate Word

High Quality Care: With a 4-star CMS rating, this facility demonstrates high standards.
Top Ranked: Ranked #3 out of 82 facilities within 25 miles.
More Nursing Time: Staff spends 3.96 hours per resident daily (National Avg: 3.87).

Key Performance Indicators

CMS Overall Rating 4 Stars
Nursing Hours 3.96 hrs
Safety Record Clean

Chain Affiliations & Network

According to CMS records, this facility is independently owned and operated.

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Above Average Staffing

The Village at Incarnate Word provides more care hours than the state average and more than the national average.

Registered Nurses (RN)

0.32 hrs/day

State: 0.42 US: 0.68

Case Mix Adj: 0.61

Quality Adj: 0.35

Licensed Practical Nurses

1.35 hrs/day

State: 1.37 US: 1.54

Case Mix Adj: 0.78

Quality Adj: 1.13

Certified Assistants

2.61 hrs/day

State: 2.02 US: 2.33

Case Mix Adj: 2.11

Quality Adj: 2.87

CMS Quality Ratings

Category	Rating	Stars
Overall Rating	4
Health Inspection	4
Quality Measures	4
Staffing	4

Health Inspection History

Inspection Cycle	Score	Date
Cycle 1 (Most Recent)	20	Dec 12, 2025
Weighted Average	35	Combined Score

Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure	Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521)	32.3%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522)	7.6%
Number of hospitalizations per 1000 long-stay resident days (QM551)	1.1%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552)	0.5%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure	Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401)	17.5%
Percentage of long-stay residents who lose too much weight (QM404)	2.0%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406)	1.3%
Percentage of long-stay residents with a urinary tract infection (QM407)	4.1%
Percentage of long-stay residents who have depressive symptoms (QM408)	2.3%
Percentage of long-stay residents who were physically restrained (QM409)	0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410)	4.0%
Percentage of long-stay residents assessed and appropriately given the p... (QM415)	97.2%
Percentage of short-stay residents assessed and appropriately given the... (QM430)	87.7%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434)	0.0%
Percentage of long-stay residents whose ability to walk independently wo... (QM451)	13.5%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452)	10.7%
Percentage of long-stay residents assessed and appropriately given the s... (QM454)	100.0%
Percentage of short-stay residents who were assessed and appropriately g... (QM472)	79.4%
Percentage of long-stay residents with pressure ulcers (QM479)	2.8%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480)	28.9%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481)	20.2%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

2023: 4 complaints
2024: 1 complaint
Total: 5 complaints on record

Recent Complaints (Since Jan 2023)

Date	Description
Dec 23, 2024	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 12, 2023	Provide safe and appropriate respiratory care for a resident when needed.
Aug 12, 2023	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Aug 12, 2023	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 12, 2023	Provide and implement an infection prevention and control program.

Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

Nearby Hospitals

Business Entity

INCARNATE WORD RETIREMENT COMMUNITY, INC.

Ownership Structure

INCARNATE WORD RETIREMENT COMMUNITY INC. Direct: 100%

Management & Direction

ELIZABETH BLAND CORPORATE OFFICER
LEROY CAMPBELL CORPORATE OFFICER
CARVAJAL PHARMACY LTC ADP OF THE SNF
CONGREGATION OF THE SISTERS OF CHARITY OF THE INCARNATE WORD SAN ANTO ADP OF THE SNF
INCARNATE WORD RETIREMENT COMMUNITY INC. OPERATIONAL/MANAGERIAL CONTROL
INCARNATE WORD RETIREMENT COMMUNITY INC. ADP OF THE SNF
GWEN KLINE OPERATIONAL/MANAGERIAL CONTROL
GWEN KLINE ADP OF THE SNF
DANIEL NIXON ADP OF THE SNF
SELECT REHABILITATION LLC ADP OF THE SNF
RUDOLFO ZARATE ADP OF THE SNF

Associated Doctors

No associated doctor information available.

Local Comparison

Facility	Distance	Rating
The Army Residence Community Health Care Center	N/A	5
Country Care Manor	N/A	4
The Village at Incarnate Word	N/A	4
St. Francis Nursing Home	N/A	5
Silver Creek Nursing and Rehabilitation	N/A	4
Lakeside Nursing and Rehabilitation Center	N/A	5
Frank M Tejeda Texas State Veterans Home	N/A	5
Legend Oaks Healthcare and Rehabilitation Center -	N/A	5
The Atrium Rehabilitation Center	N/A	2
Medina Valley Health and Rehabilitation Center	N/A	4

Related Analysis

Best Nursing Homes in SAN ANTONIO, TX

Compare The Village at Incarnate Word to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

The Village at Incarnate Word has a 4-star CMS overall rating out of 5, which indicates excellent quality care above average standards. The nursing staff spends 3.96 hours per resident daily, compared to the national average of 3.87 hours.

The Village at Incarnate Word is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:

Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
Long-term Residential Care: Assistance with daily living activities for extended stays
Short-term Rehabilitation: Recovery services after hospital stays or surgeries
Memory Care: Specialized programs for residents with dementia and Alzheimer's disease

The facility has 60 certified beds.

The Village at Incarnate Word accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:

Level of care needed (skilled nursing vs. long-term care)
Room type (private vs. semi-private)
Insurance coverage (Medicare, Medicaid, private insurance)
Length of stay and specific services required

For current rates and to discuss payment options, contact The Village at Incarnate Word directly at 2108297561. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting The Village at Incarnate Word, pay attention to these important factors:

Environment & Cleanliness

Overall cleanliness and odors
Resident room conditions
Common area maintenance
Safety features and accessibility

Staff & Care Quality

Staff-to-resident ratios
How staff interact with residents
Response time to resident needs
Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.