Sorrento

About Sorrento

Sorrento, located in SAN ANTONIO, TX, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose Sorrento

Key Performance Indicators

CMS Overall Rating 3 Stars
Nursing Hours 3.51 hrs
Safety Record Clean

Chain Affiliations & Network

This facility is part of the CANTEX CONTINUING CARE network. This chain operates 38 facilities.

Chain Performance Overview

Inspection

2.9

Staffing

1.8

Quality

4.4

For AI Users, Agents, and Developers

Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.

Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
Fair use applies; high-volume or commercial use may need a custom data arrangement.

API & MCP access (setup guide)

Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Mixed Staffing Levels

Sorrento provides more care hours than the state average and less than the national average.

Registered Nurses (RN)

0.49 hrs/day

State: 0.42 US: 0.68

Case Mix Adj: 0.70

Quality Adj: 0.47

Licensed Practical Nurses

1.86 hrs/day

State: 1.37 US: 1.54

Case Mix Adj: 0.88

Quality Adj: 1.33

Certified Assistants

1.65 hrs/day

State: 2.02 US: 2.33

Case Mix Adj: 2.39

Quality Adj: 1.60

CMS Quality Ratings

Category	Rating	Stars
Overall Rating	3
Health Inspection	2
Quality Measures	5
Staffing	2

Health Inspection History

Inspection Cycle	Score	Date
Cycle 1 (Most Recent)	120	Aug 22, 2025
Weighted Average	123	Combined Score

Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure	Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521)	17.6%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522)	5.7%
Number of hospitalizations per 1000 long-stay resident days (QM551)	1.8%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552)	0.5%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure	Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401)	11.6%
Percentage of long-stay residents who lose too much weight (QM404)	0.5%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406)	0.4%
Percentage of long-stay residents with a urinary tract infection (QM407)	0.0%
Percentage of long-stay residents who have depressive symptoms (QM408)	1.0%
Percentage of long-stay residents who were physically restrained (QM409)	0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410)	0.9%
Percentage of long-stay residents assessed and appropriately given the p... (QM415)	99.1%
Percentage of short-stay residents assessed and appropriately given the... (QM430)	99.9%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434)	0.1%
Percentage of long-stay residents whose ability to walk independently wo... (QM451)	8.8%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452)	17.2%
Percentage of long-stay residents assessed and appropriately given the s... (QM454)	100.0%
Percentage of short-stay residents who were assessed and appropriately g... (QM472)	100.0%
Percentage of long-stay residents with pressure ulcers (QM479)	2.9%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480)	12.7%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481)	5.3%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

2023: 2 complaints
2024: 15 complaints
2025: 10 complaints
Total: 27 complaints on record

Recent Complaints (Since Jan 2023)

Date	Description
Dec 01, 2025	Honor the resident's right to organize and participate in resident/family groups in the facility.
Jul 18, 2025	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 18, 2025	Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Jul 18, 2025	Provide safe and appropriate respiratory care for a resident when needed.
Jul 18, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 18, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 21, 2025	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jun 21, 2025	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 15, 2025	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 15, 2025	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 22, 2024	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jul 22, 2024	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 22, 2024	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jul 22, 2024	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jul 22, 2024	Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Jul 06, 2024	Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Jul 06, 2024	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jul 01, 2024	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 03, 2024	Plan the resident's discharge to meet the resident's goals and needs.
May 03, 2024	Employ staff that are licensed, certified, or registered in accordance with state laws.
May 03, 2024	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
May 03, 2024	Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Mar 14, 2024	Provide safe and appropriate respiratory care for a resident when needed.
Mar 14, 2024	Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Mar 14, 2024	Provide and implement an infection prevention and control program.
Nov 02, 2023	Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 09, 2023	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

Nearby Hospitals

Business Entity

HAMILTON COUNTY HOSPITAL DISTRICT

Ownership Structure

Management & Direction

ROBERT EVANS OPERATIONAL/MANAGERIAL CONTROL
ROBERT EVANS ADP OF THE SNF
GRADY HOOPER CORPORATE OFFICER
ROLANDA SHELTON ADP OF THE SNF
SORRENTO CONTINUING CARE CENTER LTD. CO. OPERATIONAL/MANAGERIAL CONTROL
SORRENTO CONTINUING CARE CENTER LTD. CO. ADP OF THE SNF

Associated Doctors

No associated doctor information available.

Local Comparison

Facility	Distance	Rating
Devine Health and Rehabilitation	N/A	5
The Army Residence Community Health Care Center	N/A	5
The Village at Incarnate Word	N/A	4
St. Francis Nursing Home	N/A	5
Silver Creek Nursing and Rehabilitation	N/A	4
Lakeside Nursing and Rehabilitation Center	N/A	5
Legend Oaks Healthcare and Rehabilitation Center -	N/A	5
The Atrium Rehabilitation Center	N/A	2
Medina Valley Health and Rehabilitation Center	N/A	4
Kendall House Wellness and Rehabilitation	N/A	4

Related Analysis

Best Nursing Homes in SAN ANTONIO, TX

Compare Sorrento to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

Sorrento has a 3-star CMS overall rating out of 5, which indicates good quality care meeting industry standards. The nursing staff spends 3.51 hours per resident daily, compared to the national average of 3.87 hours.

Sorrento is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:

Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
Long-term Residential Care: Assistance with daily living activities for extended stays
Short-term Rehabilitation: Recovery services after hospital stays or surgeries
Memory Care: Specialized programs for residents with dementia and Alzheimer's disease

The facility has 112 certified beds.

Sorrento accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:

Level of care needed (skilled nursing vs. long-term care)
Room type (private vs. semi-private)
Insurance coverage (Medicare, Medicaid, private insurance)
Length of stay and specific services required

For current rates and to discuss payment options, contact Sorrento directly at 2106163250. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting Sorrento, pay attention to these important factors:

Environment & Cleanliness

Overall cleanliness and odors
Resident room conditions
Common area maintenance
Safety features and accessibility

Staff & Care Quality

Staff-to-resident ratios
How staff interact with residents
Response time to resident needs
Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.