The Plaza at Lubbock

About The Plaza at Lubbock

The Plaza At Lubbock, located in LUBBOCK, TX, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose The Plaza at Lubbock

Key Performance Indicators

CMS Overall Rating 2 Stars
Nursing Hours 3.05 hrs
Safety Record Clean

Chain Affiliations & Network

This facility is part of the STONEGATE SENIOR LIVING network. This chain operates 24 facilities.

Chain Performance Overview

Inspection

2.3

Staffing

2.1

Quality

4.1

For AI Users, Agents, and Developers

Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.

Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
Fair use applies; high-volume or commercial use may need a custom data arrangement.

API & MCP access (setup guide)

Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Below Average Staffing

The Plaza at Lubbock provides less care hours than the state average and less than the national average.

Registered Nurses (RN)

0.28 hrs/day

State: 0.42 US: 0.68

Case Mix Adj: 0.61

Quality Adj: 0.30

Licensed Practical Nurses

0.98 hrs/day

State: 1.37 US: 1.54

Case Mix Adj: 0.78

Quality Adj: 0.78

Certified Assistants

2.07 hrs/day

State: 2.02 US: 2.33

Case Mix Adj: 2.10

Quality Adj: 2.28

CMS Quality Ratings

Category	Rating	Stars
Overall Rating	2
Health Inspection	2
Quality Measures	5
Staffing	1

Health Inspection History

Inspection Cycle	Score	Date
Cycle 1 (Most Recent)	40	Jan 08, 2026
Weighted Average	95	Combined Score

Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure	Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521)	15.4%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522)	7.4%
Number of hospitalizations per 1000 long-stay resident days (QM551)	1.9%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552)	0.7%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure	Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401)	5.6%
Percentage of long-stay residents who lose too much weight (QM404)	0.0%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406)	0.0%
Percentage of long-stay residents with a urinary tract infection (QM407)	0.0%
Percentage of long-stay residents who have depressive symptoms (QM408)	0.3%
Percentage of long-stay residents who were physically restrained (QM409)	0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410)	2.9%
Percentage of long-stay residents assessed and appropriately given the p... (QM415)	100.0%
Percentage of short-stay residents assessed and appropriately given the... (QM430)	96.5%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434)	0.0%
Percentage of long-stay residents whose ability to walk independently wo... (QM451)	5.5%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452)	13.5%
Percentage of long-stay residents assessed and appropriately given the s... (QM454)	99.0%
Percentage of short-stay residents who were assessed and appropriately g... (QM472)	80.6%
Percentage of long-stay residents with pressure ulcers (QM479)	3.7%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480)	7.6%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481)	4.5%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

2023: 2 complaints
2024: 13 complaints
2025: 1 complaint
Total: 16 complaints on record

Recent Complaints (Since Jan 2023)

Date	Description
Feb 28, 2025	Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident?s advance directives.
Dec 12, 2024	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 12, 2024	Ensure that residents are free from significant medication errors.
Nov 06, 2024	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 06, 2024	Protect each resident from the wrongful use of the resident's belongings or money.
Sep 19, 2024	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 19, 2024	Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories.
Sep 19, 2024	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 19, 2024	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 04, 2024	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 04, 2024	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 13, 2024	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 13, 2024	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 13, 2024	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 17, 2023	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 13, 2023	Provide and implement an infection prevention and control program.

Business Entity

HANSFORD COUNTY HOSPITAL DISTRICT

Ownership Structure

HANSFORD COUNTY HOSPITAL DISTRICT Direct: 100%

Management & Direction

JONATHAN BAILEY CORPORATE OFFICER
SCOTT CAMPBELL INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
JAMES CHANCE INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
MELISSA CORNETT ADP OF THE SNF
JAMES FISHER INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
THOMAS LANGDON INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
LIFETIME WELLNESS LTD. ADP OF THE SNF
KATHERINE MAGNESS ADP OF THE SNF
KATHERINE MAGNESS OPERATIONAL/MANAGERIAL CONTROL
MARTUS FINANCIAL SERVICES INC. ADP OF THE SNF
WILLIAM MCGEHEE INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
PF LUBBOCK SNF OPS LLC OPERATIONAL/MANAGERIAL CONTROL
PF LUBBOCK SNF OPS LLC ADP OF THE SNF
PHARMERICA DRUG SYSTEMS LLC ADP OF THE SNF
PRESERVATION FREEHOLD COMPANY ADP OF THE SNF
REHAB PRO LP ADP OF THE SNF
SANCTUARY LTC LLC ADP OF THE SNF
DEREK SKINNER ADP OF THE SNF
STONEGATE SENIOR LIVING LP OPERATIONAL/MANAGERIAL CONTROL
STONEGATE SENIOR LIVING LP ADP OF THE SNF
JOHN TAYLOR INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF

Associated Doctors

No associated doctor information available.

Local Comparison

Facility	Distance	Rating
Slaton Care Center	N/A	4
Heritage Oaks Nursing and Rehabilitation Center	N/A	3
Lubbock Health Care Center	N/A	3
Carillon Inc	N/A	3
Hansford County Hospital District Dba Lakeridge Nu	N/A	2
Lynwood Nursing and Rehabilitation	N/A	4
Windmill Village Rehabilitation and Care Center	N/A	3
Mi Casita Nursing and Rehabilitation Center	N/A	3
Lakeside Rehabilitation and Care Center	N/A	2
Crown Point Health Suites	N/A	4

Related Analysis

Best Nursing Homes in LUBBOCK, TX

Compare The Plaza at Lubbock to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

The Plaza at Lubbock has a 2-star CMS overall rating out of 5, which indicates care quality that may need improvement. The nursing staff spends 3.05 hours per resident daily, compared to the national average of 3.87 hours.

The Plaza at Lubbock is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:

Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
Long-term Residential Care: Assistance with daily living activities for extended stays
Short-term Rehabilitation: Recovery services after hospital stays or surgeries
Memory Care: Specialized programs for residents with dementia and Alzheimer's disease

The facility has 132 certified beds.

The Plaza at Lubbock accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:

Level of care needed (skilled nursing vs. long-term care)
Room type (private vs. semi-private)
Insurance coverage (Medicare, Medicaid, private insurance)
Length of stay and specific services required

For current rates and to discuss payment options, contact The Plaza at Lubbock directly at 8067400800. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting The Plaza at Lubbock, pay attention to these important factors:

Environment & Cleanliness

Overall cleanliness and odors
Resident room conditions
Common area maintenance
Safety features and accessibility

Staff & Care Quality

Staff-to-resident ratios
How staff interact with residents
Response time to resident needs
Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.