About The Plaza at Richardson
The Plaza At Richardson, located in RICHARDSON, TX, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose The Plaza at Richardson
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.10 hrs
- Safety Record Clean
Chain Affiliations & Network
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
The Plaza at Richardson provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 3 |
|
| Quality Measures | 3 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 76 | Jun 26, 2025 |
| Weighted Average | 73 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 29.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 12.4% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.9% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.9% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 11.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.8% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.1% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 98.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 5.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 8.1% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 5.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 93.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 13.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 9.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 8 complaints
- 2025: 1 complaint
- 2026: 3 complaints
- Total: 14 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 08, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jan 08, 2026 | Provide and implement an infection prevention and control program. |
| Jan 08, 2026 | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| Jun 10, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 30, 2024 | Prepare residents for a safe transfer or discharge from the nursing home. |
| Sep 30, 2024 | Plan the resident's discharge to meet the resident's goals and needs. |
| Sep 06, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| May 29, 2024 | Provide and implement an infection prevention and control program. |
| May 29, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| May 29, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Apr 23, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Apr 23, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Aug 15, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Aug 15, 2023 | Provide and implement an infection prevention and control program. |
Nearby Hospitals
MEDICAL CITY ARLINGTON
ARLINGTON, TX
BAYLOR SCOTT AND WHITE MEDICAL CENTER SUNNYVALE
SUNNYVALE, TX
CARROLLTON REGIONAL MEDICAL CENTER
CARROLLTON, TX
WHITE ROCK MEDICAL CENTER
DALLAS, TX
METHODIST DALLAS MEDICAL CENTER
DALLAS, TX
MEDICAL CITY LEWISVILLE
LEWISVILLE, TX
MEDICAL CENTER OF MCKINNEY
MCKINNEY, TX
PARKLAND HEALTH & HOSPITAL SYSTEM
DALLAS, TX
METHODIST CHARLTON MEDICAL CENTER
DALLAS, TX
DALLAS REGIONAL MEDICAL CENTER
MESQUITE, TX
MEDICAL CITY PLANO
PLANO, TX
BAYLOR SCOTT & WHITE MEDICAL CENTER - FRISCO
FRISCO, TX
DALLAS MEDICAL CENTER
DALLAS, TX
MEDICAL CITY DALLAS HOSPITAL
DALLAS, TX
BAYLOR UNIVERSITY MEDICAL CENTER
DALLAS, TX
TEXAS HEALTH PRESBYTERIAN HOSPITAL DALLAS
DALLAS, TX
TEXAS HEALTH ARLINGTON MEMORIAL HOSPITAL
ARLINGTON, TX
METHODIST RICHARDSON MEDICAL CENTER
RICHARDSON, TX
BAYLOR SCOTT & WHITE MEDICAL CENTER GRAPEVINE
GRAPEVINE, TX
Owner & Operator Information
Business Entity
DALLAS COUNTY HOSPITAL DISTRICT
Ownership Structure
- DALLAS COUNTY HOSPITAL DISTRICT Indirect
Management & Direction
- ERIC BING MANAGING CONTROL - GOVERNING BODY
- GARY BLAKE OPERATIONAL/MANAGERIAL CONTROL
- GARY BLAKE ADP OF THE SNF
- MALISA BLAKE OPERATIONAL/MANAGERIAL CONTROL
- EDMUNDO CASTANEDA MANAGING CONTROL - GOVERNING BODY
- EDMUNDO CASTANEDA CORPORATE DIRECTOR
- FREDERICK CERISE CORPORATE OFFICER
- FREDERICK CERISE MANAGING CONTROL - GOVERNING BODY
- BYRON CRYER MANAGING CONTROL - GOVERNING BODY
- TODD FURNISS MANAGING CONTROL - GOVERNING BODY
- REINA GONZALEZ MANAGING CONTROL - GOVERNING BODY
- VINCENT HALL MANAGING CONTROL - GOVERNING BODY
- SYED HASSAN ADP OF THE SNF
- LINDA HUGGINS CORPORATE DIRECTOR
- RAMON MIGUEZ MANAGING CONTROL - GOVERNING BODY
- FARIDA MINNER MANAGING CONTROL - GOVERNING BODY
- MUHAMMAD MIRZA ADP OF THE SNF
- ELIZABETH PALACIOS MANAGING CONTROL - GOVERNING BODY
- MARJORIE PETTY MANAGING CONTROL - GOVERNING BODY
- JOHN PROCTOR MANAGING CONTROL - GOVERNING BODY
- RICHARDSON I ENTERPRISES LLC OPERATIONAL/MANAGERIAL CONTROL
- RICHARDSON I ENTERPRISES LLC ADP OF THE SNF
- LISA SUTTER MANAGING CONTROL - GOVERNING BODY
- ZACHARY WILLIG CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| North Park Health and Rehabilitation Center | N/A | 3 |
| The Legacy Midtown Park | N/A | 5 |
| Pure Health Transitional Care at Texas Health Pres | N/A | 5 |
| Highland Meadows | N/A | 5 |
| Farmersville Health and Rehabilitation | N/A | 4 |
| Princeton Medical Lodge | N/A | 4 |
| C C Young Memorial Home | N/A | 5 |
| La Dora Nursing and Rehabilitation Center | N/A | 5 |
| Lexington Medical Lodge | N/A | 4 |
| Parkwood Village | N/A | 5 |
Related Analysis
Best Nursing Homes in RICHARDSON, TX
Compare The Plaza at Richardson to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact The Plaza at Richardson directly at 9727592180. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.