About West Oaks Nursing and Rehabilitation Center
West Oaks Nursing And Rehabilitation Center, located in AUSTIN, TX, is a government owned organization that accepts Medicare and Medicaid. It is located within a hospital setting.
Why Families Choose West Oaks Nursing and Rehabilitation Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.13 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the THE ENSIGN GROUP network. This chain operates 342 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
West Oaks Nursing and Rehabilitation Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 48 | Feb 25, 2026 |
| Weighted Average | 107 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 14.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 2.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.7% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.2% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 37.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.5% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 89.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 40.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 99.1% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 88.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.2% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 11.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 6 complaints
- 2025: 2 complaints
- Total: 11 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Dec 15, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 12, 2025 | Ensure that residents are free from significant medication errors. |
| May 22, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 07, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| May 07, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| May 07, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| May 01, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Mar 27, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 26, 2023 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| Sep 22, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 03, 2023 | Honor the resident's right to manage his or her financial affairs. |
Nearby Hospitals
ASCENSION SETON CEDAR PARK
CEDAR PARK, TX
ST DAVID'S SOUTH AUSTIN MEDICAL CENTER
AUSTIN, TX
ASCENSION SETON MEDICAL CENTER AUSTIN
AUSTIN, TX
NORTH AUSTIN MEDICAL CENTER
AUSTIN, TX
ROUND ROCK MEDICAL CENTER
ROUND ROCK, TX
ASCENSION SETON HAYS
KYLE, TX
BAYLOR SCOTT & WHITE MEDICAL CENTER PFLUGERVILLE
PFLUGERVILLE, TX
ASCENSION SETON NORTHWEST
AUSTIN, TX
ST DAVID'S MEDICAL CENTER
AUSTIN, TX
CHRISTUS SANTA ROSA HOSPITAL-SAN MARCOS
SAN MARCOS, TX
THE HOSPITAL AT WESTLAKE MEDICAL CENTER
AUSTIN, TX
ASCENSION SETON SOUTHWEST
AUSTIN, TX
DELL CHILDREN'S MEDICAL CENTER
AUSTIN, TX
TEXAS CHILDRENS HOSPITAL NORTH AUSTIN CAMPUS
AUSTIN, TX
AUSTIN STATE HOSPITAL
AUSTIN, TX
AUSTIN OAKS HOSPITAL
AUSTIN, TX
NORTHWEST HILLS SURGICAL HOSPITAL
AUSTIN, TX
CROSS CREEK HOSPITAL
AUSTIN, TX
Owner & Operator Information
Business Entity
HAMILTON COUNTY HOSPITAL DISTRICT
Ownership Structure
Management & Direction
- AMERICAN ROBIN HEALTHCARE INC. OPERATIONAL/MANAGERIAL CONTROL
- AMERICAN ROBIN HEALTHCARE INC. ADP OF THE SNF
- SOON BURNAM CORPORATE OFFICER
- ENSIGN SERVICES INC ADP OF THE SNF
- GRADY HOOPER CORPORATE OFFICER
- CHAD KEETCH CORPORATE OFFICER
- DIETER MARTIN MANAGING CONTROL - GOVERNING BODY
- DIETER MARTIN OPERATIONAL/MANAGERIAL CONTROL
- DIETER MARTIN ADP OF THE SNF
- AMBER THOMPSON MANAGING CONTROL - GOVERNING BODY
- AMBER THOMPSON OPERATIONAL/MANAGERIAL CONTROL
- AMBER THOMPSON ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Querencia at Barton Creek | N/A | 5 |
| Longhorn Village | N/A | 5 |
| Avir at Dripping Springs | N/A | 5 |
| Marbridge Villa | N/A | 5 |
| Gracy Woods Ii Living Center | N/A | 5 |
| Sedona Trace Health and Wellness Center | N/A | 4 |
| Cedar Pointe Health and Wellness Center | N/A | 4 |
| The Arbour at Westminster Manor | N/A | 5 |
| Sagebrook Nursing and Rehabilitation | N/A | 4 |
| The Center at Parmer | N/A | 5 |
Related Analysis
Best Nursing Homes in AUSTIN, TX
Compare West Oaks Nursing and Rehabilitation Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact West Oaks Nursing and Rehabilitation Center directly at 5122820141. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.